Francisco Franco Email & Phone Number

La Vergne, Tn, Us

La Vergne, Tennessee, United States

· Led and developed a team of managers, analysts and team leads for forward logistics operations, including demand planning, kitting, and B2B/B2C fulfillment.· Directed seamless transition of operations from FL to TN in 6-8 weeks, managing multiple teams simultaneously to maintain uninterrupted production and fulfillment levels, yielding substantial cost savings and improved efficiency.· Reached historical highest production and fulfillment levels in the company.· Interacted with high-level stakeholders at Verizon, including suppliers, marketing, procurement, and reverse and forward logistics teams, to implement changes in packaging and materials. Resulting in a 25% reduction in costs.· Interfaced directly with Verizon’s Senior Managers and Directors, managing daily requests and project deliverables to align with high-level corporate objectives.· Spearheaded the BYOP (Bring Your Own Phone) kitting project, transitioning from manual processes to an automated solution, tripling production capacity with less than 20% of the original labor force.· Recreated facility layouts for scalability and adaptability to new processes, volume increases, and project expansions. Leveraged Six Sigma tools and Lean Techniques.· Collaborated with internal teams and vendors on equipment specifications, material flow, and process design, ensuring effective site layout for machinery and automation expansions.· Defined program requirements and used data analytics to drive process improvements, resulting in enhanced SLAs, customer satisfaction, and significant cost savings.· Supported WMS implementations and deployments, conducting extensive tests, generating reports, and documenting all findings.

La Vergne, Tennessee, United States

• Led receiving, inventory, demand planning, production, and outbound transfers’ areas.• Forecasted inventory and part supply from the OEMs for the main operative functions.• Supervised, coordinated and monitored activities of 120 - 200 hourly associates. • Oversaw all inventory and production related operations and correct all issues.• Monitored and controlled inventory of 4,500+ SKUs, performed cycle counts and monitored receiving procedures to ensure accuracy.• Supervised and coordinated fulfillment personnel to guarantee all orders get completed within the established SLAs.• Designed work processes, work flows, procedures and policies in order to maximize efficiency, productivity, safety and quality.• Managed high volume assembly of more than 185-200 different products per month depending on client’s needs and demand.• Maintained sustained productivity and workflow of all departments to ensure compliance with all service level agreements (SLA) established by the client.• Balanced daily workload, while supporting financial results by minimizing labor costs and increasing production.• Controlled and prepared all destruction and overseas sales orders for discarded or obsolete inventory.• Developed and maintained a successful cross-functional team environment.• Managed inventory targets as approved by management.

Miami/Fort Lauderdale Y Alrededores, Estados Unidos

• Successfully created and developed the Demand Planning/Production department and Outbound Transfers operations for the number one prepaid phone carrier in USA (Tracfone).• Achieved daily production 40% above client’s expectations (7,000 units per day from 5,000 expected).• Increased department efficiency in record breading pace in order to reach “break-even” point in less than 5 months from the “go live date”.• Supervised and coordinated activities of 70+ hourly associates engaged in staging, assembly, planning and forecasting.• Oversaw production activities to ensure accuracy, integrity, and condition of finished goods.• Designed and generated rolling production schedules, weekly and monthly statistical forecast reports and production KPIs.• Continuously improved forecasting and production techniques and methods. • Supervised and monitored a database of 4,500+ SKUs, analyzing availability in order to add production runs to the rolling schedule. • Led extensive client interaction with primary focus of achieving and surpassing client service goals.• Collected data for reports and assisted clients with any reporting requirements. • Designed and implemented operative assembly and shipping procedures, as well as automated software solutions to increase and streamline production.• Evaluated employee’s performance and prepared quarterly employee appraisals.

Maracaibo, Venezuela

President and founder – Dedicated to providing advanced and specialized technical service and support for mobile devices. • Responsible for the managerial, executive and technical activities of two advanced repair centers.• Worked with business clients (Movistar, Movilnet, Digitel dealers, as well as other electronic stores) and individual clients. • Managed and trained teams of technicians in hardware/software troubleshooting for BlackBerry, iOS and Android mobile devices. • Improved practices and procedures for failures of new models and devices in the market continuously. • Implemented training program to ensure technicians were always up-to-date on latest technologies and best practices. • Introduced and trained personnel on the usage of diagnosis and repair tools, repair-read/write fullflash boxes and soldering techniques. • Coordinated international orders for spare parts and tools (China, USA).

Maracaibo, Venezuela

Company dedicated to providing production equipment, materials and services to the Venezuelan oil and gas industry. • Pivotal member of the Sales Department promoting OMEGA’s representation lines in western Venezuela. • Promoted and sold technical niche market brands for the oil & gas industry. • Promoted new technologies for fire suppression systems in the oil & gas industry. • Became account manager for large clients, including PDVSA, Pequiven, Shell, Chevron, Tecpetrol and also small contractors.• Prepared quotations and Bill of Materials and supported projects all over Venezuela territory. • Researched negotiated and introduced automated firefighting technologies. • Responsible for sales expansion in part of the territory.

In charge of the elaboration of the supervision and evaluation manuals of the company´s electrical service substations containing power equipments such as switchgears, circuit breakers, transformers, sectionalizers and others. Responsible of the on-field test of the manuals and supervision of the technicians designated for each of the inspections.

Master'S Degree, Business Administration And Management, General

Six semesters completed

Bachelor Of Engineering - Be, Electrical And Electronics Engineering

Bachelor Of Engineering - Be, Computer Engineering