Quintin Fortune Email & Phone Number

United States

• Collaborated with Transformation Hospitality Solutions to establish and enhance procedures for increasing efficiency and labor investment.Collaborated with PHM Management to establish and enhance procedures for.
• Documented research findings and prepared polished reports highlighting results and potential improvement strategies.Involved in the recruiting and hiring processes to bring on board team members with exceptional.

United States

• Collaborated with PHM Management to establish and enhance procedures for increasing efficiency and labor investment.Collaborated with PHM Management to establish and enhance procedures for increasing efficiency and.
• Documented research findings and prepared polished reports highlighting results and potential improvement strategies.Involved in the recruiting and hiring processes to bring on board team members with exceptional.

San Francisco Bay Area

Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievementDeveloped open and professional relationships with team members, enabling.

Atlanta, GA

• Managed & Facilitated various training courses by developing curricula, instructions, documents and written tests.Blended business's goals, mission and values with learning development initiatives to deliver.
• Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.Responsible for devising documentation and training for all elements of ProfitSword.

Hyatt House Bridgewater, NJ

Responsible for assisting in the successful management and operation of the hotelEnsured hotel profitability and the delivery of high scores across hotel service, quality, maintenance, and appearanceEnsured the completion and review of the hotels annual budget, marketing plan, capital expenditures plan, and implementation of the company’s policies and.

Residence Inn World Trade Center New York, NY

*Pre-Opening & Opening Manager Directed and supervised the housekeeping associates to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.

Hilton Garden Inn Perimeter Center Atlanta, GA

*Managed and Directed the Rooms Division to include Front Office and Executive Housekeeping*Ensured the overall flow and efficiency of hotel operations *Maintained good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on.

Glenn Hotel Autograph Collection (Marriott)

*Schedule and train Front Desk Agents, Night Audit, PBX, and Bell Staff*Handle disciplinary actions, coaching and counseling sessions and related personnel issues*Manage Labor and Monthly P&L*Resolve guest problems expediently and in a professional manner*Perform and track associate reviews*Create, manage and encourage incentive programs*Ensure the Front.

Supervised all Front Office Associates to ensure they greeted and completed established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.Maintained good guest relations by keeping abreast of all in-house and area functions in order to.

Assigned and controlled activities of tellers Ensured compliance with bank policies and procedures. Made certain that the branch was in compliance and prepared for audit. Provided input to manager on personnel decisions, such as hiring/firing, performance appraisals, and salary adjustments. Coached and provided tellers with necessary skills to generate.

Built and expanded customer relationships by selling products and providing superior service in every interaction with customers. Helped branch to achieve goals in unit sales, volume and outstanding growthGenerated sales in consumer lending, personal and small business deposits.Worked to retain customers and increase overall customer satisfaction.

Buisness Management/Computer Science

Business Management

Activities and Societies: Delta Sigma Pi