Matthew Furrow Email & Phone Number

Austin, Tx, Us

Hoboken, New Jersey, Us

• Loan Servicing: guided borrowers in how to maintain a healthy collateralization ratio from origination to maturation by assisting with margin call management, refinancing, and early termination• Advised clients on the most effective way to take advantage of Celsius’ lending services through verbal and/or written conversations regarding LTVs, interest rates and market fluctuations• Created custom-tailored lending solutions to meet the needs of high net worth clients • Resolved borrower requests and questions surrounding various Celsius services• Transitioned to operations to support Celsius throughout Chapter 11 bankruptcy; performed a variety of tasks focused on readying the platform and creditors to exit Chapter 11 successfully

Mclean, Virginia, Us

• Consulted on the Loan Programs and Loan Forgiveness Applications from the most recent stimulus bill for a fortune 500 company.• Facilitated Hi-Touch interactions between stakeholders from the client and with the proper internal support.• Managed an assigned portfolio of loans and loan applications and maintained correspondence with borrowers • Performed due diligence including pre-application credit checks, financial statement analysis and KYC checks to determine borrower’s financial condition and ensure compliance with loan terms and conditions• Maintained communication with bank specialists informing them of the borrower’s qualifications and payment record

Southlake, Texas, Us

● Evaluated new market feasibility through benchmarking and analyzing comparable market data● Recognized an opportunity to streamline the site evaluation process through utilizing LandVision, saving 5 hours a week● Analyzed current development loans to determine potential interest rate savings through refinancing.● Created and maintained financial models for lease tracking and forecasting; utilized models to perform break even analysis

Austin, Texas, Us

As a Lead Customer Success Manager, I am in a formalized leadership position as a mentor on a team that manages Oracle’s Enterprise Resource Planning Cloud customers.Working as a customer facing, post-sale Account Manager, my main objectives are to drive maximum adoption of the solutions and to identify future opportunities. This is done by understanding my customers’ short and long term business goals, applying my product knowledge, and coordinating the proper resources to ensure their success. I help customers manage various aspects of their business, including: supply chain management, procurement, accounting, project planning, financial planning, and risk management.Some of my responsibilities include:• Strategic Advisement• Maximizing Customer Satisfaction• Life Cycle Account Management• Carrying out regular meetings and Quarterly Business Reviews• Renewal Management• Executive Communications• Introducing key programs and training

Austin, Texas, Us

A Customer Success Manager my main objectives are to focus on renewal and expansion of client contracts. My responsibilities included:•Managing 60+ SaaS Oracle Service Cloud and Taleo accounts •Promoting account health by establishing predictive capacity and trending to maximize client’s ROI. •Advising clients by creating near- and long-term account success plans, maximizing product utilization and adoption, while delivering on business objectives.•Assessing maturity of deployed cloud functionality to make recommendations for improvements and efficiencies. •Provided technical guidance on account cloud services by defining strategies, KPIs, and success criteria to ensure congruency with customer goals.

•Served on a team of 5 counselors and lead 20 campers through the leadership program •Managed and trained the campers on expectations and daily responsibilities •Evaluated campers progress throughout the summer and coached them accordingly •Scheduled group activities and facilitated nightly events for the group

•Worked on a team of 3 counselors to manage a cabin of 12 campers •Created a unique environment suitable for the multicultural backgrounds of the campers •Coordinated 6-8 activities for 20-30 campers across a wide variety of activities

Master'S Degree, Finance

Bachelor'S Degree, Corporate Communications

Spanish Language And Grammar