Gary James Rivera Email & Phone Number

Las Vegas, Nv, Us

United States

- Establish plans and strategies for making sure the backlog health is current and reflects the proper number of projects to meet team objectives regarding go-lives, revenue, and customer satisfaction- Play a key role in interviewing, hiring, and enabling new team members to support the goals of thebusiness in scaling operations efficiently- Develop, support, and coach your team of Onboarding Consultants including 1:1’s, team meetings,ongoing enablement and professional development- Manage cross-functional relationships and customer expectations that contribute to a high level ofcustomer satisfaction and project velocity- Use facts, data and analysis to make evidence-based and customer focused decisions- Complete projects with minimal guidance from the Director and are able to draw conclusions andcommunicate results based on outcomes

United States

- Met and exceeded the competencies of the OC II role. Prepared to now work with clients as a subject matter expert. Proven deep knowledge of the POS and product setup- Shown advanced skills in acting as a mentor for new team members and guiding them in the necessary skills for project and customer management- Able to independently resolve customer escalations and take on high level SMB (white glove) projects

United States

- Met and exceeded the competencies of the OC I role. Prepared to now provide clients with advanced knowledge of POS and product setup- Shown advanced skills in use of the applications for project and customer management

Las Vegas, Nevada, United States

- Design, organize, deliver implementation and training of the Toast POS System for food and beverage organizations- Install POS equipment and peripherals including terminals, kitchen display systems, wireless networks, switches and other related hardware and software- Customize and manage solutions to align with operations, employee management, menu management, digital ordering, marketing and loyalty programs

Davis, Ca

- Served as house manager or event manager for Mondavi Center performances and events as assigned- Provided front-of-house and on-site event management, logistics, and patron services- Work with professional, student and volunteer staff to ensure that assigned Mondavi Center events are adequately staffed and that the requested setup is accomplished- Provided event and show reports to department heads- Maintained consistent quality service

Sacramento, California Area

- Coordinated procurement of all licenses, certifications and dues for the opening of the company- Assisted owner with the creation of the food and beverage program- Assisted owner with the recruitment, hiring and training of FOH and BOH staff- Developed drink recipes, standards of service and opening/closing procedures prior to opening- Assisted owner as general manager in charge of purchasing, scheduling, P&L and inventory- Reconcile cash drawers and check out reports- Prepare drinks to recipe standards and serve guest in a friendly and professional manner

Sacramento, California Area

- Advanced coordination of show run, hospitality, food and beverage, staffing, marketing, promotions and onsite event management - Site liaison with show staff and talent - Negotiate venue rental contracts and show budgets - Assist GM with venue programming - Post event follow up with GM and owners

Sacramento, California Area

- Collaborated with ownership group to conceptualize the mission and vision of the restaurant and bar- Developed the Food and Beverage program with the ownership group - In charge of all FOH & BOH staff hiring, training and scheduling, maintained staff of 25 employees- Conducted daily line check and pre-shift meeting with FOH and BOH staff - Provide excellent service to bar guest as a day and evening lead bartender- Conducted monthly beverage inventory and worked with head chef on P&L- Responsible for reporting payroll and monthly financial reports to ownership group

Sacramento, California Area

- Worked directly with the GM, director of marketing and the CEO to develop the sales strategy for Queue- Prepared customized sales and marketing materials in conjunction with the director of marketing- Responsible for all sales activities, from lead generation to signed agreement- Created a database of qualified leads through referrals, face-to-face meetings, email, and networking- Demonstrated technical and consultative selling skills and product knowledge to allow for effective presentation of Queue software and services. Specialized each presentation and application demo considering the venue/promoter, location, software and services needs- Maintained accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities - Maintained continuous relationship with client along with onsite management of customer events

San Francisco Bay Area

- Responsible for the sale of event management and marketing software- Responsible for all sales activities, from lead generation to signed agreement to maintaining continuous relationship with client- Demonstrated technical selling skills and product knowledge to allow for effective presentation of Ticketfly software and services- Prepared customized sales and marketing materials in conjunction with the marketing department- Conducted sales consultations and made recommendations to prospects and clients of the various solutions the company offers - Developed a database of qualified leads through referrals, face-to-face meetings, email, and networking- Used Salesforce CRM to record sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities- Maintained contact with all clients to ensure high levels of Client Satisfaction

San Francisco Bay Area

- Performs prospecting functions within specific verticals to provide the Senior Sales Team with pre-qualified, preset appointments within ticket selling organizations- Serves as an integral part of the sales & marketing team. Utilizes communication, research and interviewing skills, as well as marketing and sales skills- Analyzes the client databases to determine client prospect and develops a strategy for each call considering the venue/promoter, location and current software and services needs- Engages in conversation with management at organizations currently not doing business with Ticketfly, answering and addressing questions presented during the conversation with the ultimate goal of setting up an appointment for the Senior Sales Team to meet with the key decision maker(s)- Closes incoming leads for small to mid-size clients

San Francisco Bay Area

- Created event and show proposals and presentations for new venue and sponsor partnerships - Manage multiple events and shows from conception to completion at high profile bars, nightclubs and venues in San Francisco with capacities from 100 – 1000 guest - Created individual marketing plans and promotional budgets for events ranging in attendance from 100 – 1000 guest - Researched and created marketing/promotion plans to increase brand awareness to target demographic for niche products - Coordinated all print, online and out of home advertising for multi layered events focused on the cities large cross section of class and culture - Managed and analyzed ROI for budgets ranging from $500.00 - $15,000.00. Regularly reached and exceeded goal of 20% profit - Project manager for multimedia and recording projects for independent artist signed to Just One Entertainment recordings; including creative direction for graphic design, digital and physical distribution, direct sales, booking and artist management - Published eight issues of Versus Magazine SF arts and culture zine from 2005 – 2009. Independently distributed 500 limited edition copies per issue worldwide. Utilized social media and email marketing to build fan base - Consulted independent artist and promoters on marketing and promotion strategies - Managed email database, social networking accounts and Just One Entertainment website

San Francisco Bay Area

- Managed booking calendar for all in house and outside public shows - Negotiated all contracts with independent promoters, collected venue fees/deposits and reported payments to venue General Manager - Worked with director of marketing/PR to create marketing plans and budgets up to $10,000.00. Regularly reached targeted profit goal. Reported ROI to venue General Manager - Researched the regional, national and international market and kept in contact with artist managers and agents to build the venue profile - Used inside sales techniques to develop new venue partnerships. Built new relationships with high profile outside promoters that are still producing profitable sell out events at the venue today - Site liaison and point of contact for venue staff; including house manager, facilities manager, production manager and bar manager - Created and coordinated intern and street promotion program with the director of marketing/PR which resulted in elevating the venue profile with core regional markets. Concentrated on street and social media marketing

San Francsico, Ca

-Completed four week manager in training course covering all FOH and BOH stations and duties- Communicated standards of service to 30 FOH and BOH staff ensuring food quality and guest service practices were followed- Conducted daily pre-shift meeting with FOH staff to cover daily specials and promotions, reinforced standards of service and prepped needs for dining service- Conducted daily line check with BOH staff to ensure quantity, appearance, freshness, taste, texture and temperature met company and coded standards- Assisted the GM with FOH scheduling, payroll, HR, FOH inventory and P&L- Worked with the Catering Manager to coordinate food and beverage for special events and contract catering

San Francisco Bay Area

- Managed forty five FOH staff; including host, servers, bussers and bartenders. Supervised daily training and team building activities- Assisted the General Manager in evaluating the P&L in order to calculate COGS and store profit. Expected to meet minimum annual sales goal of $3.5 million dollars- Conducted nightly, weekly and monthly inventory- Coded daily invoices and submitted completed work to accounting. Received all store orders- Reconciled daily sales- Created store promotions and managed in store and outside special events to increase store awareness - Responded to customer calls and emails and resolved any customer disputes or complaints- Developed happy hour program- Worked with the General Manager to develop new business partnerships

San Francisco Bay Area

- Worked with the owners to conceptualize the theme and design of the venue prior to opening.- Contracted artist and design staff.- Managed the event calendar and was responsible for in house booking. Developed all promotion and marketing budgets.- Coordinated all print, online and out of home advertising for in house and outside promotions.- Negotiated all contracts with outside promoters and collected venue fees.- Resolved any contract disputes and also resolved customer complaints.- Negotiated venue contracts for all print and online advertising.- Used early email and social media to expand the venue profile.- Developed relationships with high profile promoters and media partners which led to average annual sales of just over $500,000.00 dollars. Operating hours were Thursday through Saturday from 9 pm - 2 am.- Provided excellent beverage service to guest in a safe and efficient manner

Music And Recording Industry

Associate Of Arts - Aa, Business Administration And Management, General