Glenn Lawrence Email & Phone Number

Wake Forest, Nc, Us

United States

•UAT activities of single study or program of studies, ensures consistency of approach and re-use of UAT Plans and UAT Test Cases between studies maintaining clinical UAT best practices, GXP/Non-GXP. •Participates in initiatives to develop, test, and implement system changes, integration, upgrades, patches and test script writing. •Clinical data aggregation and integration via data warehouses, cross-functional data flow, and process improvement for reporting platforms on Spotfire, Power BI, Power Apps, Tableau. •Program support, maintaining quality performance for deliverables, and ensuring the program meets necessary business requirements. •Supports design, development, implementation, testing, validation, documentation, review, and maintenance of enterprise applications. •Holds meeting with internal/external stakeholders to update/present.•Presents key insights and metrics to relevant stakeholders across disciplines regularly and communicates issues affecting reporting platforms and possible solutions as they arise. •Creates and executes SQL queries to identify root causes of data discrepancies affecting a reporting platform and escalates the cause to the appropriate data owners. •Supports system administrators to help respond to user requests for assistance. •Supports organization's enterprise applications, serving as SPOC of systems, functionalities, rendering technical support to internal & external operational users via ticketing system •Strong knowledge and ability to create and execute detailed UAT plans of multiple clinical systems.•Normalizes delegation, problem solving, effective communication & proactiveness, w/high focus on SLA to deliver service/support, on budget, on time and with high standards. •Supports system administrators to help respond to user requests for assistance.•Trains and supervises oncoming agents on reporting programs and maintains reference articles and SOPs for necessary tasks a system may require.

Raleigh, North Carolina, United States

•Supports the design, development, implementation, testing, validation, documentation, review, andmaintenance of enterprise applications.•Supports system administrators to help respond to user requests for assistance.•Supports the organization's enterprise applications rendering technical support to internal & external operational users via ticketing system•Provides support to internal and external clients throughout all phases of the System Development Life Cycle.•Applies understanding of the company’s general business functions and systems to determine theimpact of system changes to the business.•Evaluates new or updated products and services.•Provides mentoring and supports the training of staff members.•Participates in initiatives to develop, test, and implement system changes, integration, upgrades, andpatches.•Works with Operational teams to determine working procedures and best practices.•Contributes to opportunities for efficiency and improvement within the teamand externally.•Implements system and process solutions with minimal supervision.

Raleigh-Durham, North Carolina Area

•Supported the design, development, implementation, testing, validation, documentation, review, and maintenance of enterprise applications•Supported system administrators to help respond to user requests for assistance•Supported the organization's enterprise applications rendering technical support to internal & external operational users via ticketing system•Served as Systems Launch Liaison facilitating System Launch Meetings (SLM). SLM is designed to facilitate the proactive set-up of systems for new Syneos Health project uniquely specific to that study/program/award globally, presented systems overviews•Lead SME in Investigator Service Group. I provide consistent M-CTMS system support globally to end-users in this area (PI's, Sites, Contacts, etc) via the Snow Ticket System ensuring integrity & quality of data. I Collaborate with multiple cross-function teams to meet goals and timelines•Trained/mentored Jr. staff displaying effective communication skills; effectively delegating, facilitating weekly meetings, create & maintain end-user & departmental training materials/ job aids•Created/updated/run metric reports using a suite of reporting tools providing business intelligence to teams to support the growth of the company•Communicated transparently with Jr. staff to upper management utilizing appropriate methods of communication•Creationed/Execution Key Functionality Test cases in CTMS applying a combination of Industry/ Clinical Research & Clinical Systems knowledge•Assisted with system migrations, integrations, development, and validation efforts exercise critical thinking/problem-solving skills to identify/understand problems, anomalies, special circumstances, communicate impact and bring timely resolution • Experienced M-CTMS Subject Matter Expert (SME) developing Investigator Payment Strategies, Subject Visit Designs uniquely specific to study/programs globally. Presented System Overviews, facilitated meetings

Raleigh-Durham, North Carolina Area

•Supported the design, development, implementation, testing, validation, documentation, review, and maintenance of enterprise applications.•Supported system administrators to help respond to user requests for assistance.•Supported the organization's enterprise applications rendering technical support to internal & external operational users via ticketing system•Served as Systems Launch Liaison facilitating System Launch Meetings (SLM). SLM is designed to facilitate the proactive set-up of systems for new Syneos Health project uniquely specific to that study/program/award globally, presented system(s) overviews•Lead SME in Investigator Service Group. I provide consistent M-CTMS system support globally to end-users in this area (PI's, Sites, Contacts, etc) via the Snow Ticket System ensuring integrity & quality of data. I Collaborate with multiple cross-function teams to meet goals and timelines.•Trained/mentored Jr. staff displaying effective communication skills; effectively delegating, facilitating weekly meetings, create & maintain end-user & departmental training materials/ job aids; go-to for questions•Created/updated/run metric reports using a suite of reporting tools providing business intelligence to teams to support the growth of the company•Communicated transparently with Jr. staff to upper management utilizing appropriate methods of communication•Creationed/Execution Key Functionality Test cases in CTMS applying a combination of Industry/ Clinical Research & Clinical Systems knowledge•Assisted with system migrations, integrations, development, and validation efforts exercise critical thinking/problem-solving skills to identify/understand problems, anomalies, special circumstances, communicate impact, and bring timely resolution • Experienced M-CTMS Subject Matter Expert (SME) developing Investigator Payment Strategies, Subject Visit Designs uniquely specific to study/programs globally. Presented System Overviews, facilitated meetings.

Raleigh-Durham, North Carolina Area

•Supported the design, development, implementation, testing, validation, documentation, review, and maintenance of enterprise applications•Supported system administrators to help respond to user requests for assistance•Supported the organization's enterprise applications rendering technical support to internal & external operational users via ticketing system•Applied a combination of Industry/ Clinical Research and Clinical Systems knowledge to support end Users of the assigned system(s) according to current support guidelines in a professional and timely manner•Used effective customer-oriented communication skills to respond to end-users, Management, and team promptly and within agreed-upon time-frames, utilizing the most appropriate method of communication that is based on urgency•Documented each support issue within INC’s incident management system to ensure issues/requests are resolved and tickets closed. Develops increased SME knowledge for the remedy of issues based on prior solutions•Supported systems development, validation, and integration work (for incoming/ outgoing data) for quality and integrity•Exercised appropriate critical thinking/problem-solving skills to identify and understand a problem, analyze and communicate impact, and bring to timely resolution•Assisted with preparation and maintenance of end-user training materials, job aids, and SOP/WI documents•Assisted with other clinical systems projects and department initiatives as necessary to meet business needs•Supported the Trusted Process™. This includes preparing for, participating in, or conducting Trusted Process Meetings• Facilitated and employed Investigator Payment Process Strategies/SetUp (IPP)

Raleigh-Durham, North Carolina Area

• Maintained awareness of pertinent elements of contract and scope of work for assigned project(s)• Reviewed and adheres to the requirements of study-specific Clinical Data Management Plans for assigned project(s)• Served as a mentor for junior-level staff and provides project-specific training• Entered test data for edit checks and screens and performs user acceptance testing (UAT) of screens and edit checks • Assisted with maintenance CRF Completion Guidelines • Performed SAS Mapping QC and Data Dictionary Review• Performed quality control (QC) activities as needed• Reviewed/performed data entry of protocol deviations • Performed discrepancy review and manual data listings review of the clinical database (DB) Generate queries as appropriate and may re-query based on the site response for further clarification or apply self-evident corrections (SEC)• Ensured that data from external DB such as local/central laboratory and biomarker vendors are consistent with the clinical DB. Uses the specified process to document and query the vendor or site • Entered & reconciled and takes receipt of local laboratory normal ranges (LNR)• SAE Reconciliation• Assisted in DB lock activities such as Critical Variable (QC) audit, CRF/DCF reconciliation, final listing review, freeze, and hard-lock • Participated in external meetings as well as the customer. Creates agenda and meeting highlights for weekly team meetings• Created and maintain data management study files (DMSF). Assisted with final DMSF reconciliation

Raleigh-Durham, North Carolina Area

• Maintained awareness of the pertinent elements of contract and scope of work for assigned project(s) • Entered test data for data entry screens. Enters test data for edit checks• Entered test data for edit checks and screens for edit checks and performs user acceptance testing (UAT) of electronic edit checks to be placed into production• Performed listings review to check accuracy and completeness of clinical data• Entered and takes receipt of local laboratory normal ranges• Performed Reconciliation between multiple data sources • Tracked data received for in-house review through use of existing CRF tracking tools • Applied corrections/ updates to the clinical db and appropriate documents that are identified through query resolution, SEC’s, data entry, text review, study conventions, site request, computerized validation, and/or data importing including query • Demonstrated consistency and good judgment resolving data discrepancies applying study conventions accurately and in correct circumstances.• Demonstrated resourcefulness to solve problems by reviewing project documentation, correspondence and operating procedures before seeking assistance• Proactively communicated to DM Lead, Management and CDA’s • Demonstrated appropriate customer-oriented communication methods responding to• Interfaced w/Kendle Clinical, Safety, Programmers, Biostatistics, Coding, CDM and/or other Kendle personnel as necessary to answer project questions/resolve data issues• Provided support duties for EDC projects using the Clinphone EDC system• Participated in locking DB’s from start to finish for Protocols

Bachelor'S Degree, Elementary Education And Teaching

Sas Programming, Computer Programming, Specific Applications, Certificate Of Completion

Course Work - Sas Programming

Associates, Network And System Administration/Administrator