Information Technology Support Engineer
CurrentWork as a part of a proactive team of support staff responsible for delivering high-quality customer-focused professional servicesProvided the very highest level of technical support and customer service to internal and external customersubstantially increase security and performance of systems by implementing new anti-virus software and critical system updateMaintained an outstanding record of remote technical support resolving over 85% of support tickets daily Deployed new worked stations and printers, installed and configured operating systems, applications and driversIntroduced, integrated deployed, and trained clients on using Microsoft office 365 during Works autonomously, demonstrating the ability to manage own workload, prioritising problems when requiredResponsible for configuration of Desktop systems, ensuring that newly replaced systems are functionalMaintenance, Provides active directory support and ensures that new user accounts are created and fully operational Technical support on Windows and Mac computersInstallation and configuration of Wireless access points and other networking equipment Documentation of Standard operating proceduresLiaising with various external contacts and suppliers
