Delivered specialized service and innovative solutions to teams at LinkedIn Learning from within LinkedIn's Content Technology Engineering Team. Supported software, hardware, and infrastructure systems for content producers, audio engineers, designers, editors, live action and delivery teams.* Lead project to update and reconfigure 28 recording studios used to develop LinkedIn Learning's content. Oversaw deliverables, timeline, training and deployment. Identified hardware incompatibility during development of deliverables, requiring a pivot to a new hardware solution. Oversaw definition of new requirements, stake holder buy-in, budgeting and purchase, and updates to deployment, training and timeline. * Investigated, analyzed, and resolved a broad range of customer incidents and requests utilizing ServiceNow and Jira. * Studied and assessed ongoing processes and environment in order to identify developing issues and blockers, then recommended solution options to help improve effectiveness of teams and services.* Ensured compliance with post-production software standards and procedures to assure workflow continuity throughout the content production pipeline.

Executive team member with a broad mandate to improve existing and develop new technology processes to increase revenue and reduce costs. In this top-level role, advised ownership, identifying multiple cross-functional opportunities for growing the business. Developed and led technology projects to successful completion, creating new and improving existing revenue streams and refining internal IT and business processes. • Reduced payment acceptance errors to zero and eliminated 40+ person hours per week expense via a multi-pronged project that created, from the ground up, a fully automated payment acceptance system.• Created time savings of 20 person hours per week and 90% reduction in fulfillment processing errors by designing and implementing a cross-platform project to increase efficiency of order fulfillment process.• Generated cost savings of 20%, increased revenue by 35%, and established customer savings of up to 50% through a project that reshaped company logistics and shipping practices.

Teacher at ATLAS and Elmhurst elementary schools. Covered multiple subjects for fourth and fifth-grade students in self contained classrooms as well as in a 4/5 team environment with a rotation schedule. Responsible for fifth-grade English Language Arts, PE, VPA, and Leadership (ATLAS’s magnet program) curriculums. Also taught fourth and fifth-grade math and health. Technology mentor. Member of assessment advisory board.

Supervised a department of technicians, engineers, and contract programmers. Developed, lead, and implemented large-scale, complex IT systems and infrastructure projects. Provided technology advice for strategic planning as a member of the executive management team and corporate IT governance board. Established and oversaw help desk structure and execution. Ensured compliance with Sarbanes-Oxley Act (SOX) requirements and corporate IT policies.• Subject Matter Expert for technology strategy, including recommending annual upgrades and driving delivery of IT projects, with a focus on maximizing technology budget and ensuring system security, reliability, and efficiency.• Lead multiple, enterprise-wide computer and network systems upgrade projects – from planning through execution and training – covering system software, hardware, e-mail clients, and major application packages.• Managed complete project lifecycle for conversion of editorial department to a modern production package from a legacy system which revolutionized operations and introduced features that increased efficiency and production quality.• Worked with corporate parent and sister-newspaper IT managers to coordinate and deploy Citrix-based virtual desktop environment, utilizing both thin client hardware and software client-based solutions.

Provided complete help desk support and user training. Managed availability of 200+ Mac and Windows workstations and servers across 4 locations. Maintained cross-platform compatibility in Active Directory / Exchange. Researched, recommended, and implemented hardware and software solutions. Developed comprehensive process and systems documentation for both end-users and IT personnel.• Developed, implemented, and oversaw user and compliance testing of new systems prior to production release. Coordinated with stakeholders to ensure all project mandates were met.• Produced documentation, developed curriculums, and conducted training programs for systems and infrastructure projects and on a continuing basis to provide updated knowledge and skills education to staff.• Despite a mid-stream 45% budget cut, implemented a project that introduced a simplified, SOX-compliant solution that increased the security and reliability of systems and user data back-ups.• Local Subject Matter Expert for Sarbanes-Oxley Act (SOX) compliance and reporting from its 2002 inception forward.

Supported all Macintosh-based systems and related technology during evening and weekend production of the newspaper. Researched and recommended solutions to provide better support to editorial staff, with an eye on managing costs and improving end-user experiences.

Repaired and maintained OH-58 helicopters. Earned several Army medals for leading maintenance operations during Operations Desert Shield, Desert Storm, and Just Cause. Ensured mission readiness during Operation Just Cause by leading team to complete maintenance operations for a fleet of helicopters 16-weeks ahead of schedule.