Lead Technical Support Engineer

• Closed over 80% of complex issues before internal escalation • Manage several Linux sever across different customer network • Perform complex upgrade on large critical system across different customer enterprise• Design and deploy custom VOIP solutions for different customer needs working with Sales and Product management • Assist management with customer escalations for major outages• Manage global deployment including but not limited to APAC,EMEA and Latin America• Provided technical SOW for different procedures involving customers systems • Perform upgrade on Redhat linux • Perform basic scripting in python and bash for automation • Analyzed network packets for QOS and other VOIP issues using Wireshark and tcpdump • Installed, configure and supported Audiocode SBC and MG products • Configure Asterisk PBX for lab testing and customer support

• Install Modules for proper Packet inspection• Assisted in writing code for Policy enhancement• Manage over 60 FreeBSD server with custom software and hardware• Created code for advance packet manipulation using PAL. • Manage large policy Deployment projects for user base in NYC and NJ

• Installed and maintain Turret systems in Different Networking environments in the financial industry• Install and Configure Cisco Switches and routers for IP Deployment of Turrets• Installed and maintained Cent OS and Server 2003 in different networking infrastructure • Repaired Turrets and Etrali System cards• Installation of Etrali Software and Server/client deployment• Trained other Techs with Etrali and Nice Equipment• Installed and maintain Nice Loggers , CLS and Storage Center on 8.9 platform • Diagnose and Repair T1 issues• Install and manage T1 Direct Circuits in larger deployment• Maintained over 400 Turret in a busy trading floor• Manage site-to-site VPN(IPSEC) for remote access• Project Manager for many system install in the NYC Hub.