• Developed Project Plans, Work Breakdown Structures (WBS), and translated Statement of Work (SOW) provided by senior leadership into actionable milestones and tasks. Assigned responsibilities across the project team and implemented a structured schedule to ensure adherence to budgetary constraints and project timelines.• Facilitated and scheduled meetings between internal stakeholders and clients, ensuring effective communication and collaboration, while also providing meeting notes and managing subsequent action items to drive project progress.• Led weekly status meetings pertaining to DFIR\MSSP client progress, ensuring alignment with project objectives.• Designed and managed team schedules, including weekends and holidays, using PagerDuty for seamless operational coverage.• Implemented and managed a centralized team hub leveraging Microsoft Teams, seamlessly integrating project and task tracking functionalities alongside collaborative tools, document repository, and resource scheduling capabilities.• Implemented a vulnerability management program to prioritize and address high-risk vulnerabilities in a timely manner.• Conducted alert triage across various EDR solutions (SentinelOne, CarbonBlack, BitDefender, MS Defender) to proactively identify and mitigate security threats.

Served as an IT Project Manager for new store openings, relocations, and remodels, establishing project plans and coordinating with internal and external partners on design, approvals, budget, and implementation. Managed the IT build-out process, including equipment staging, testing, and vendor supervision, while maintaining documentation, records, and overseeing the installation of POS systems and telecommunications services.

Managed the planning, scheduling, procurement, and implementation of various IT hardware and software initiatives, including overseeing the New Store Construction process from an IT perspective and collaborating with external partners for equipment delivery and installation. Analyzed and tested new systems, managed depot operations, configured Cisco routers, troubleshot connectivity issues, and maintained vendor relationships to ensure seamless deployment and support of technology solutions.

Supervised a team of 11 Helpdesk Technicians providing 1st and 2nd level support to over 580 stores nationwide, managed project workflows, and ensured high service levels through training, performance management, and strategic vendor relationships. Compiled and analyzed operational data for senior management, led weekly project meetings, and facilitated the development of service level agreements while overseeing staffing and training initiatives.