Matt Lawrence Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

New York, Ny, Us

*Spearhead the implementation of a multi-tenant SaaS promotion authoring application and the corresponding pricing and promotions engine; provide input on sprint planning and execute against timelines (JIRA, MS Project)*Mentor team members advise technical leads and solution architects in data requirements and inter-connectivity with other systems; participate in NFR reviews as subject matter expert, influencing design decisions for smoother incremental product releases*Design, test and implement scripts to pre-process and validate input files, create large volumes of test data for performance testing and automate processes that would otherwise require manual intervention (Python)*Establish processes and develop collateral for presales, customers and internal audiences, including work instructions, architectural/sequence diagrams & troubleshooting guides; provide support during implementation and production phases (AWS, PostgreSQL, Java, Java/REST APIs, data replication)*Lead working sessions with customers to analyze and identify product gaps and ensure that they are put into the product backlog and are tracked and communicated throughout the development process (Aha!/JIRA)*Attend scrum with product development team and regularly work with product and development managers to align short and longer term enhancement goals with customer needs

Washington, District Of Columbia, Us

*Transformed firmwide strategic goals into executable initiatives through management of the Production and Support Services team, consisting of five Business Analysts and 10 Data Analysts, located in Austin, Texas and Chennai, India; the team was responsible for handling tier II/III issues in addition to performing monthly data refreshes and generating custom reports for customers*Oversaw portfolio of 82 client organizations representing $15M in Annual Contract Value by ensuring the timely delivery of accurate data refreshes, ad hoc and standardized reporting, completion of change requests and the acquisition of new data source to power new modules*Improved inefficient Extract, Transform, Load (ETL) processes by directing the adoption of SQL Server Integration Services (SSIS) as an integral part of monthly data refreshes, resulting in a 60% reduction in monthly Data Analyst effort*Overhauled team project and risk management approaches to focus on bigger picture customer needs in order to better anticipate blockers, escalate risks/issues and provide a framework for effectively communicating and executing remediation plans*Realized 87% renewal rate across 2016 through active partnerships and cross-functional communication and coordination with internal stakeholders within Product, Account Management, Engineering and Consulting teams*Drove down average data load turnaround times by 20% by acting on team improvement opportunities discovered while developing/analyzing KPIs and trending data from Salesforce.com and other internal sources*Planned and successfully executed the migration of 71 enterprise organizations from the ICD-9 to ICD-10 diagnosis standard ahead of the government mandated transition date*Created and regularly presented high-level and detailed analyses of team performance to senior leadership, highlighting strengths, areas of strategic focus and tracking progress to team/departmental goals

Washington, District Of Columbia, Us

*Balanced demands of managing some of the largest, most complex and strategically important enterprise implementations (UCLA, Northwell Health System and Winthrop University Hospital) while simultaneously leading a team of three Implementation Business Analysts*Created data validation methodology adopted by the team which empowered Business Analysts to more quickly identify, diagnose and correct problems in the field, shortening implementation timelines by as much as 25%*Applied product and domain knowledge as an effective liaison with Development, Quality, Product Management, User Experience and consulting teams to help shape the product roadmap, build user stories and explore feasibility of new features/functionality*Provided sales engineering support to prospective organizations as part of the pursuit process, ultimately aiding in a 25% conversion rate for New Booked Business from the prospect group*Quickly assimilated staffing & financial data (via Payroll & General Ledger systems) and relevant measures as CMGA merged with a competing BI application to provide more holistic analytics in a volatile industry*Evangelized the creation and population of a repository of reusable system-specific ETL scripts that centralized knowledge, enforced source control and simplified data extraction for the rest of the team*Championed process documentation efforts by becoming SME and unofficial owner of wiki in Confluence

Washington, District Of Columbia, Us

*Developed deep knowledge of Healthcare IT system schemas and business logic through direct access to SQL, MySQL, Oracle and ODBC connections, resulting in reduced necessity for implementation support from clients*Using SQL, Excel and homegrown tools, designed and executed custom translation logic, taking input data from flat files and massaging it into the normalized and proprietary format required by the product

Norwalk, Connecticut, Us

• Developed and presented high level estimates to Texas State customer for $750K project and ultimately planned and oversaw its successful implementation despite extremely aggressive timeline; effectively diagnosed and mitigated external dependency (ultimately escalated to risk) that would have otherwise derailed project• Forged invaluable relationships with customer resulting in a high level of rapport and respect for opinions, concerns and recommendations; sought after as a trusted SME on a regular basis • Developed and maintained communication channels with Accenture subcontractors to ensure that cross-organizational projects were executed appropriately and that requirements were accurately captured and logged appropriately during JAD sessions

Norwalk, Connecticut, Us

• Solicited requirements from Executives to develop, test and deploy an employee KPI tracking system that provided management with a performance dashboard to identify agents in need of coaching• Lead regression and product testing efforts of weekly builds of the CRM system and provided go / no-go recommendations to systems management• Created a customized Access database to capture HR information and effectively initiate the various workflows associated with the employee roll-on & termination processes

Round Rock, Tx, Us

Planned and launched a startup company with focus on strategic planning, identifying competitors, developing marketing material and overall firm vision. After launch, pivoted to focus on project management and customer communication, bid generation, work plans, sourcing materials and ensuring on-time delivery and total satisfaction.

Oversaw day-to-day performance and process improvement increases through redesigned databases, data entry forms and modernization to create a paperless office, while nearly eliminating manual errors. Provided highly targeted and ad hoc reporting to President and CFO.