Customer Worthy, Why and How Everyone in Your Organization Must Think Like a Customer! is the business management and consultants guide to customer experience management. Downloaded over 200,000 times, Customer Worthy depicts why and how customer management is every employee's responsibility and mission. The CxC Customer Experience Matrix introduced in the book presents the industry standard method and framework for customer journey mapping across business lines, functions, channels providing a road map for digital transformation planning, measurement and success. Keynote Speaker Topics: Customer Futurist; Customer-Centric Culture and Employee Experience; Emerging Technology and Customer/Employee Experience; Multiverse: Enhanced and Virtual Realities ; Privacy vs Service via Technology; IoT Benefits, Risks, Ethics; Transforming Business Models & Corporate Culture; Embedded Artificial Intelligence for Human Performance Enhancement; Digital Transformation: Shortcuts & Pitfalls; Connecting Customer Strategy & Customer Experience; Will you Be Customer Worthy in 2020; MarTechFuturist, Researcher, Future Tech Connector & Applications Experimentation• Evangelist, Brand AmbassadorThe CxC Matrix provides a framework for companies to continuously monetize and analyze customer information and gain a customer experience view across every department and contact. Improves marketing, CRM, sales, advertising, social, IT, finance, customer service, supply chain.Customer Experience Algorithm provides analytic framework designed to measure and predict customer interaction success. CxC Customer Experience Matrix incorporates concepts from Business Process Modeling (BPM), Zachman Framework, Activity Based Costing ABC, artificial intelligence/neural network analysis, predictive modeling, CRM, IAB RTB (pre-dates), visual analysis and military-training inspired situation analysis.

Customer Strategy and Digital Transformation ServicesEnterprise and Ecosystem Advisory, Strategy, Technology and Design ServicesExpertise: customer-centric strategy, metrics, culture, technology: analytics, AI (Ph.D. analytics team), marketing technologies, customer relationship management, omni-channel solutions. - Multi industry client: digital transformation: AI, martech, CRM yielded 300% revenue growth to $1.2B - Multichannel digital design yielded education travel company 400% growth and 30% expense reduction- Customer Experience Advisory global winery grew business 70% over 24 months, reduced expense 15%- Concept, design and deployment Customer Intelligence solution for Fortune 10 FI 85% cost reduction impacting M&A, product, market and business strategies. - Product, service and marketing adviser to marketing technology and analytics companies and start-ups: Unica, Responsys, Experian, SAS, DoubleClick, Salesforce, Microsoft, Adobe, Pega, Qlik, Tableau Global customer experience advisory services: telecommunications, retail, pharma, healthcare, banking, insurance, high tech B2B, retail, entertainment, publishing, communications, healthcare, government- Main-stage speaker at multiple industry and trade show conferences

Innovation, Marketing, Sales, Digital, Customer Experience- Established innovation practice reducing development cost 78% with 10x revenue growth- FinTech customer evangelist and architect launched 70 services generating over $16B client revenue- Client and partner business development for digital innovation yielding $700M new revenue- CX DX leader creates new revenue opportunities via emerging technologies, AI, RFID, cloud, expert systems, industry consortia and new buying models - Transforms and educates enterprise for culture change to digital modernization empowering executives and relationship managers disruptive digital toolsInnovation architect: digital transformation advisory as a service generated $450M -US Housing DLT blockchain; artificial intelligence, embedded analytics; recommendation engines; IoT pairing physical and digital assets for enhanced reality physical asset tracking; US agency platform digitization; - Numerous awards. WSJ, CNBC, C-Span mentions across innovation, futurist, cyber security, marketing, aspirational design thinking, customer experience, future tech

Accomplishments: • Sales: eight figure new revenue stream in 6 months • Business Development: 9 figure partnership with global #1 technology company• New logo business and revenue expansion in strategic relationships

Lead Strategy, business development plus added analytics and consulting services business linesBuilt $42M artificial intelligence as a service: Architect, lead Exec, Business Development; Strategic Advisor & management Consultant to Fortune 100 Clients: Tech, FSI, Insurance, Telecom, Retail, Digital