Michael Huerta Email & Phone Number

Mount Prospect Illinois

* Developing project requirements for ongoing technology projects, coordinating internal and external resources and overseeing implementations.* Managing user acceptance test groups, and developing user documentation as well as scripts for usability testing and system training.* Formed a process improvement committee to analyze operational opportunities within our document management process.* Provided management with reports from the committee accompanied by a report showing licensing and support costs could be reduced by converting the existing ECM to SharePoint.* Hosted meetings for directors, CFO, CEO and council to demo a SharePoint test environment, advocated the implementation of a SharePoint ECM and won their approval.* Met with staff to gather project requirements, retention policies, and business processes.* Designed and created a new electronic content management solution using SharePoint 2013 and introduced a UI tailored to the ends user’s needs and designed to boost productivity. * Explored departmental processes to identify tasks that could be automated or simplified.* Designed and implemented workflows and electronic forms using SharePoint and SharePoint Designer thereby eliminating paper waste and expediting processing time and accuracy.* Maximized search capabilities by architecting the term store and designing detailed metadata specific to each SharePoint site, and unified search across network shares and intranet.* Managing company records retention and working closely with the CFO, HR, and CEO to ensure documents are secure and compliant with retention policies. * Researched business continuity applications including remote access and application delivery methods, and assisted in the implementation of RDS and remote call center operations.* Providing systems administration of Avaya G700 voice and messaging servers.* Delivered Windows, Office 365, and Skype for Business Unified Communications training for all staff.

Mchenry Illinois

* Responsible for the planning and delivery of database management systems and services.* Creating project timelines and coordinating schedules with customer and account managers.* Providing custom software installations based on server configurations and services purchased. * Utilizing SQL, XML, and XSL to format data and to eliminate redundant data.* Performing data imports and accuracy checks.* Conducting technical trainings for the customer’s media managers and technical users.

Chicago Illinois

* Led a team responsible for redesigning the Motorola User Interface for future products.* Utilized Visio based software to create screen schematics, soft code, and test new cell phone UI designs.* Participated in meetings with UI designers and made proposals for new designs. * Reviewed problem reports from testers and localization specialists and developed solutions.* Integrated sonification, lights, haptics, visuals into schematics and created designs for carrier specific features.* Restructured the Motorola menu system, making it intuitive and easier to navigate based on user testing.* Held quality review sessions with UI designers and verified design changes conformed to Motorola’s UI Guide.* Documented design changes and generated detailed reports describing updates for each new version release.

* Responsible for the planning and implementation of moves, adds, changes and problem resolution at IBM business partner locations throughout the US & Canada, provided local support in the corporate headquarters.* Programmed vector, VRU/ IVR, and call routing changes. * Set up VOIP agents, and trouble shot CTI / Screen Pops issues, and implemented changes in CMS.* Provided software support to remote locations and directed 30 technicians in problem resolution & moves adds and changes.* Supported over 7000 ports on Avaya G3, 8700 PBX, LSPs, and Audix, Modular Messaging VM systems.* Coordinated large moves for call centers and offices.* Engaged equipment vendors and NOCs (LECs) as primary contact for system upgrades and repairs.* Generated Excel spread sheets detailing port counts, expenses, MAC orders and trouble ticket counts.

Arlington Heights Illinois - Formerly Sbc Datacomm

* Provided technical support to IBM locations throughout the US as part of the SBC Managed Services team. * Performed diagnostics on and modifications to Avaya G3 and 8700, Siemens, Meridian, Phonemail, Unified Messaging and Audix systems.* Programmed IVR and vectoring changes and added, removed and modified call center agents.* Worked with vendors to resolve equipment failures necessitating the replacement of parts.* Engaged NOCs (LECs), to resolve service outages on local and long distance lines including POTs, DS1, DS3 and Toll Free Numbers.* Maintained an Access database detailing each site’s equipment, VRUs, 800 numbers, and recovery procedures.