Mridul Goswami Email and Phone Number

At Network18 Media & Investments Limited, my role as Assistant General Manager encompasses a strategic focus on enhancing our EdTech offerings, notably through digital and broadcast media. My dedication to aligning academic content with NEP2020 standards has been pivotal in crafting impactful learning experiences that resonate with our audience. Team collaboration has been essential in elevating customer relations and bolstering operational efficiency within the educational content domain. Reporting directly to the CEO and involved in strategic decision making processes from ideation to execution of tasks.I successfully Led cross-functional teams across academics, product, design, tech, sales, SEO, and customer service.Content Scale up (2000-2024)• Monitored production of 5,000+ educational videos which were reviewed before final release.• Handled 400,000+ academic queries via doubt and assessment platforms.Tech – CMS/LMS• Optimized homegrown CMS for resource efficiency.New products and services inside the portal• Launched a dashboard for content tracking.• Provided strategic pre-sales support and enhanced customer retention.• Supported the launch of TopTutor on Reliance JIO STB.• Initiated workshops, sales training, and user interactions.• Led financial literacy workshops for students, parents, and teachers.Process set up• Streamlined processes to close operational gaps.• Developed scalable product strategies.• Established regular user interactions with key team members to identify pain points and improve product features.Oversaw inventory management, annual and seasonal content updates, and the question bank and media. Ensured the delivery and quality of these elements while leading a team of 25+ to achieve our goals.My journey is characterized by a steadfast commitment to outcome-centric methodologies and product strategy innovation. These efforts contribute significantly to addressing the dynamic needs of learners, facilitating the integration of technology with academics. Our team's deep market insight and trend analysis have been instrumental in creating an ecosystem where both students and educators can flourish.