Mridula Bhat Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Implementation of NPP-PayTo Compliance Project Automation of New Customer Onboarding using Facial Biometrics and OCRProcess Automation using MS Power automate - Digitisation of Corporate Credit card and Vehicle logbook process.Implementation of Model Office and Client portal in Xplan CRM for Wealth Management

Adelaide, Australia

Demonstrated ability in partnering with business stakeholders for successful delivery of solutions; assigned State Govt initiated task to launch a new loan product; challenged with completing task in 6 weeks in the absence of IT resourcing for any system changes; conducted meetings with SMEs and stakeholders and documented business requirements, implement interim processes, and assessed training needs, created work instructions for all teams resulting in smooth operations; launched product on… Show more Demonstrated ability in partnering with business stakeholders for successful delivery of solutions; assigned State Govt initiated task to launch a new loan product; challenged with completing task in 6 weeks in the absence of IT resourcing for any system changes; conducted meetings with SMEs and stakeholders and documented business requirements, implement interim processes, and assessed training needs, created work instructions for all teams resulting in smooth operations; launched product on time, doubled product uptake in first two months. Communicate complex technical issues and solutions in simple business language, also required to research and prepare presentations by comparing new technology with other organisations; proactively presented team’s activities, KPIs, and compliance or regulatory change requirements with demos to executive committee; transformed complexities into simplicities for clarity, enabled quick decision making, saved significant time. Created process consistency through own initiative; company assigned task of aligning process for senior lenders’ self-sourced customers to match that of call centre process for capturing potential customer details and booking interviews; challenged with creating high level process maps for each area and educating Head of Customer & Origination, and creating process suiting all senior lenders; explained need to stakeholders for change and benefits of maintaining consistent process across the business, documented comparative processes and communicated to senior lenders; achieve process consistency across teams, enabled capturing of potential customer details for lead nurturing process Show less

Adelaide, Australia

Leading the Business Systems Support team consisting of business analysts and test analysts for managing the business critical systems. Stakeholder engagement between Business Application Owners (BAO), Project Management Office (PMO), IT while ensuring BAO requirements and projects are delivered through technology solutions, process changes while ensuring adequate governance are in place.Successfully delivered several projects for system upgrades using Agile (Product Owner) and PMBOK… Show more Leading the Business Systems Support team consisting of business analysts and test analysts for managing the business critical systems. Stakeholder engagement between Business Application Owners (BAO), Project Management Office (PMO), IT while ensuring BAO requirements and projects are delivered through technology solutions, process changes while ensuring adequate governance are in place.Successfully delivered several projects for system upgrades using Agile (Product Owner) and PMBOK Project methodology. Managed various vendor relations, negotiated contracts and Change Requests for systems.Demonstrated ability to ensure successful delivery of transformational change initiatives; implemented requirements for electronic application submission and transformed application processing from paper to digital; challenged with improving application submission by brokers in short period of time by negotiating with aggregator groups to input applications electronically, and removing mapping issues causing error during submission; worked with vendors to identify and minimise common data mapping issues and implemented solutions; reduced application processing time by 75%, reduced errors by 90%, improved no. of applications by 20 times each month .Proven understanding of current digital best practice while keeping up to date with industry learnings; challenged with implementing tool to allow customers to provide statements in easy-to-assess format; time saving secure format; created customised landing page with company logo reassuring web security and privacy to customers, created customised call centre script explaining benefits and process of downloading statements, enabled senior lenders with secure downloading bank statements when with customers; improved lenders’ efficiency by 60% by transaction grouping, reduced loan approval time significantly - Loan applications with these reports got approved within 2 days. Show less

Adelaide, Australia

Developed and implemented knowledge management strategy - leadership initiative; identified risk of losing undocumented knowledge gained by staff through experience; faced steep challenge to motivate team and implement knowledge management principles to create structured method of capturing intellectual property by moving from reliance on tacit knowledge to reliance on explicit knowledge; conducted comprehensive survey across company to benchmark current status, establish vision, and set future… Show more Developed and implemented knowledge management strategy - leadership initiative; identified risk of losing undocumented knowledge gained by staff through experience; faced steep challenge to motivate team and implement knowledge management principles to create structured method of capturing intellectual property by moving from reliance on tacit knowledge to reliance on explicit knowledge; conducted comprehensive survey across company to benchmark current status, establish vision, and set future objectives; created crystal clarity for higher management and established new benchmark.Created great business outcome through consultative and collaborative communication style; high degree of discrepancy with policies, procedures and related documents; challenged with classifying more than 500 documents with several versions not classified or numbered; worked closely with teams and identified types of documents and the most recent versions, collaboratively categorised and numbered the documents communicated the importance of numbering and classifying and linking , attended team meetings, provided guidance in understanding policy framework and actively listened to teams’ needs through open communication; developed policy framework, a quality system to minimise risk of incorrect procedure/ policy being used/ implemented the framework. Show less

Adelaide, Australia

Responsible for providing information management servicesEDRMS system administration and user training•Implement information management policies and procedures to comply with State Records Act •Liaise with departments in reviewing business processes, subject thesauri to improve services to customers•Formulation and management of budget and manage team resources.

Adelaide

EDRM System administration, providing resolutions to system related issues, business process review, change management, first level helpdesk support, coordinating user training, desktop implementation to geographically dispersed staff, system quality assurance functions along with developing information management strategies while complying with SA government and departmental record keeping policies, guidelines and practices were some of the responsibilities of this role.

Mba, Business Management

Graduate Certificate, Ecommerce

Bachelor'S Degree, Science, Chemistry

Master Of Business Administration - Mba