Mridula Chintamani, Mba Email & Phone Number

Chicago, IL, US

Lisle, Illinois, US

• Development, production, and delivery of projects from proposal right up to delivery
• Effective and efficient management of events on time and within budget, while meeting and exceeding client expectations
• Establishment, communication, and maintenance of timelines and priorities for every project
• Excellent relationship building skills when maintaining and developing strong client and supplier relationships
• Successful management of operational and administrative functions to ensure specific projects get delivered in an efficient manner
• Providing valuable leadership, motivation, direction, and support to a productive team

Skokie, IL, US

• Demonstrate leadership with relentless purposeful rounding with team members, patients, residents, and families providing impactful anticipatory service, employee feedback, and recognition.
• Responsible for all new admission patients and residents following the “Warm Welcome Protocol” and conducting a thorough new admission orientation.
• Instrumental in introducing /launching ICARE We Inspire program focused on Customer Satisfaction across the enterprise.
• Reward and recognize team members for demonstrating ICARE We Inspire service promises, demonstrating compassion, and providing exceptional personalized experiences.
• Successfully instituted service recovery process using LEAD model during daily rounds and in partnership with the Real-Time Feedback survey platform.
• Effectively lead the grievance resolution process.

Lombard, IL, US

Acquired by Legacy Healthcare June 2021

Bethesda, Maryland, US

• Implement the overall management and efficient operation of the rooms, front desk, concierge, PBX, reservations, housekeeping, laundry, valet/door, security, and night audit for a 400-room high occupancy hotel.
• Establish operations and procedures, with a consistent focus on increasing profitability.
• Successfully establish guidelines, policies, and systems in alignment with a high level of service in all room division operations.
• Accountable for the Human Resources functions for a team of 25+ members.
• Construct and implement service standards for Front of the House team members leading to the highest guest satisfaction scores in the hotel’s history.
• Demonstrate superb business acumen by streamlining the department into a much more efficient operation, reducing costs by 17% overall.

Bethesda, Maryland, US

• Spearhead the overall management and efficient operation of the Rooms Division including Revenue, Front Desk, Concierge, PBX, Reservations, Housekeeping, Laundry, Valet/Door, Security, and Night Audit for a 296 high.
• Implement programs to donate goods to local social services, showcasing the property's commitment to the community.
• Internally promote employees to leadership roles through coaching/mentoring and leading by example.
• Act as Hotel Manager on Duty in the absence of General Manager.
• Review opportunities for expense control and spending reduction in hotel revenue centers without compromising brand standards and guest satisfaction, repositioning from a revenue deficit to a budget surplus department.
• Successfully establish guidelines, policies, and systems in alignment with a high level of service in all Rooms Division operations.

• Undertook the overall management and efficient operation of the Rooms Division, including Revenue, Front Desk, Concierge, PBX, Reservations, Housekeeping, Laundry, Valet/Door, Security, and Night Audit for an.
• Established Revenue Operations and Procedures, with a consistent focus on increasing profitability
• Successfully established guidelines, policies, and systems in alignment with a five-star level of service in all Rooms Division operations
• Accountable for the hiring, training, coaching, counseling, performance evaluations, directing, and scheduling tasks, whilst also addressing and resolving guest issues; utilizing excellent communication and people.
• Constructed and implemented service standards for Front of the House team members
• Reviewed opportunities for expense control and spending reduction in hotel revenue centers without compromising brand standards and guest satisfaction

Issy-les-Moulineaux, Ile-de-France, FR

• Led the Front Office, Guest Services, Concierge, Valet, VIPs, Transportation, and Reservations departments of a 285-room luxury property, achieving a 25% increase in guest satisfaction scores and enhancing employee.
• Successfully managed the logistics of two high-profile events: the General Manager Conference and the Jamaican Ambassador Conference, providing VIP service and catering arrangements.
• Collaborated with the Executive Team to implement solutions in alignment with Accor policies, contributing to the property exceeding the bottom-line goal for 2010 by 18.5% with an 80% average occupancy rate.

Issy-les-Moulineaux, Ile-de-France, FR

• Directed and controlled all activities of the Front Office, Guest Services, Concierge, Housekeeping, Security, and Engineering departments to ensure adherence to Accor policies, guest satisfaction, and financial goals.
• Successfully implemented policies and standards that increased guest satisfaction scores by 15%.
• Collaborated with other department heads to exchange ideas, information, and opinions to formulate programs and arrive at joint decisions and solutions.
• Named "Manager of the Quarter" in 2007 and 2009.
• Nominated as AH&IL Stars of the Industry Awards 2008 Manager of the Year.

Gurugram, Haryana, IN

• Managed a 188-room, 5-star luxury property, overseeing rooms, reservations, outlets, transportation, and VIP arrivals.
• Served as Project Manager for 13 months to prepare for the arrival of President George Bush, collaborating with the United States Secret Service and State Department to ensure a successful stay in Hyderabad, India.
• Successfully handled the budgetary and logistical challenges associated with VIP visits and served as a liaison for advance/planning teams for various groups, conferences, and high-profile dignitaries, including.
• Streamlined department operations, reducing costs by 17% while maintaining exceptional guest experiences.

Gurugram, Haryana, IN

• Headed a department for a 488-room 5-star luxury property, overseeing revenue generation through rooms, reservations, outlets, and hotel functions, resulting in an impressive 30% increase in revenue.
• Acted as a liaison for the advance/planning teams for various groups, conferences, and high-profile dignitary movements, such as visits from President Bill Clinton and US Secretary of State, Colin Powell.

Issy-les-Moulineaux, Ile-de-France, FR

PK

Brussels, Brussels Region, BE

Glenview, IL, US

Mba, Hospitality Management

Agile Professional Project Management

Professional Project Management, Project Management

Master'S Degree, Personnel Management

Ba, Hotel Management