Process Associate
*Investigated/Resolved dispute charges within strict guidelines and time frames.*Requested all necessary documentation in resolving each matter quickly and efficiently.*Evaluated information to determine compliance with company standards. *Issue Credit to accounts when necessary after an investigation has taken place.* Assisted collection team with customer report, dispute resolution and accounting analysis.*Communicated the analytical status and informed issues to appropriate contact using escalation matrix.*Created cases for each dispute invoice in SAP to have a record of investigation and credit details of customers.* 2 way match, 3 way match and Non Po invoice booking.* Processed credit deduction.*All the external and internal email queries are reconciled with priority and the resolution for the discrepancies are communicated to the appropriate person.*Prepare Quality check report on daily basis to avoid errors.*Handled exception and provide resolution for rejected invoices.*Ensure all the match audit, Reversal are rectified in a timely manner and for any exception will be reported to management.*Handled wire transfer bills.*Handled logistics bills through outsourcing.*Worked on check request payments.
