Mridula Menon Email & Phone Number

Dubai, Ae

Dubai, Ae

Uae

MARKETING HEAD UAE• Perform research and identify new potential customers and new market opportunities• Provide timely and effective solutions aligned with clients’ needs• Liaise with Marketing and Product Development departments to ensure brand consistency• Own all plans and strategies for developing business and achieving the company’s sales goals• Assists in the development of the sales plan. Prepares forecasts and KPI reporting for the sales leaders, and upper management, for use in organizational planning, financial forecasting, budget setting and strategic planning.• Land and expand: build process for top-down reach out, onboarding, activation, and expansion• Work collaboratively across teams - including Engineering, Product and Marketing• Establish and foster partnerships and relationships with key customers both externally and internally• Determines annual sales volume and gross-profit plans by implementing marketing strategies; analyzing trends and results; Prepare monthly, quarterly and annual sales forecasts• Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.• Implements national sales programs by developing field sales action plans.• Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.• Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.• Completes national sales operational requirements by scheduling and assigning employees; following up on work results.• Maintains national sales staff by recruiting, selecting, orienting, and training employees.• Contributes to team effort by accomplishing related results as needed.

Uae

Managing complete operations on shifts basis at Dubai Airport & DWC in order to process the cargo,courier and mail globally on the Flydubai cargo network while protecting & enhancing the revenue generation objectives.Analyse daily load and provide feedback to mangers.Responsible for Managing operational efficiencies,optimizing the capacity usage,conformity to safety & security standards.Liaises with GHA to encourage communication and promote desired service levels.Analyse situation,identify cause and take critical decisions in the absence of Manager.Ensure operational performance of various special cargo productsSupport the implementation of various local/regional operations business planIntercept and take decisions on queries & clarifications sought by load controllers ,operating crew or any other stake holders

Uae

 maintaining and developing relationships with existing customers in person and via telephone calls and emails;Listening to customer requirements and presenting appropriately to make a sale; responding to incoming email and phone enquiries; acting as a contact between a company and its existing and potential markets; negotiating the terms of an agreement and closing sales; gathering market and customer information; representing the company at trade exhibitions, events and demonstrations; negotiating on price, costs, delivery and specifications with buyers and managers; advising on forthcoming product developments and discussing special promotions; creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer; liaising with suppliers to check the progress of existing orders; checking the quantities of goods on display and in stock; recording sales and order information and sending copies to the sales office,  reviewing own sales performance, aiming to meet or exceed targets; gaining a clear understanding of customers& businesses and requirements; making accurate, rapid cost calculations and providing customers with quotations; feeding future buying trends back to employers; attending team meetings and sharing best practice with colleagues.

Dubai

 Maximizing sales performance through delivering an exceptional customer experience. Marketing and Admission process management: (direct involvement and team management) Developing the academy by getting approval on new programs and improving the academy portfolio. Developing and maintaining efficient & effective reporting systems. Driving and managing the entire process – targeting to top prospects, identifying client solutions, negotiating and closing. Prepare and update an annual calendar of programs that we should conduct for the year. Collateral :Work with designers and ensure high quality: Corporate brochures Course brochures (online and print) Posters, rollups, banners etc Videos

Cochin Area, India

CUSTOMER SERVICE OPERATIONSIn charge of assigning responsibilities, investigating and evaluating complaints and claims and occasionally acting as a manager on duty in the absence of other managerial staff. Responding to issues such as service inquiries, problem resolution, and retaining accounts.  Handling customer escalations and all customer relations issues.  Relaying information in a concise and clear manner.  Building customer relationships and loyalty.  Quickly researching and investigating issues that concern a customer.  Managing customer service teams, processes, and polices.  Conducting visual observations of how staff speak to customers.  Coaching and developing team members in soft skills.  Assessing the customer service department’s operational performance against set targets.  Promoting products and services.MARKETING OPERATIONS Engage and nurture relationships with prospective customers which includes airlines Support preparation of files for admissions review and on-going follow up Highly developed negotiation and influencing skills to represent the organization’s interest in discussions with key stakeholders Evaluate market suitability, quantify market opportunities and prepare a high level business case to facilitate decision making, having evaluated process and infrastructure cost as well as predicted yield and revenue estimates for the market segment to be targeted. Keep a close eye on current and prospective competition, submit regular analysis and recommendations on the competition, help develop the pricing strategy Advertising: Plan and execute ads via:• Online - ad words, Facebook, linked in, external websites, etc Print - newspapers, magazines, etc  Events: Prepare and update an annual calendar of events that we should sponsor/attend Plan and execute: Events – free workshops and Socials with Faculty, Students etc Involvement in Sponsorship, fairs and exhibitions & Promotions

Cochin

 Reports to Station Manager- Cargo Trained in Cargo space selling, reservations and customer service. Teller sales for cargo agents and reply to customer’s queries in liaise with the sales department Rate Updation & reconciliation, Follow up & shipment tracking.  Supporting the sales department for filling the rates/ADHOC’s and agreed rates with Sales department Preparation of Monthly Activity report, Dashboard & Presentations  Maintenance of departmental manuals and key databases and also management of all day-to-day office and administrative duties Ensure pre-alert available to GHA and they are aware of breakdown, priority & Liaise with GHA and Interline Carriers to ensure freight and document availability for export build-up. Liaison with overseas SV office and clients for shipment tracking and delivery Escalate recurring issues pertaining to missing freight and export/import transshipments