Mridula S Email & Phone Number

Chennai, TN, IN

Chennai

• PoC for achieving operations excellence in the team by managing and working with data for various stakeholders.
• Oversee and enable processes, coordination between teams and work towards continuous process improvement.
• Analyze the volatile Non-Financial Sector Captive open demands, plan strategies and execute basis the skill set, priority and feasibility of the demands. Re-strategize to cater to fluctuations in demands to meet client.
• Handhold and support team to deliver quality work by adhering to SLAs and TAT.
• Monitor team performance and act on key metrics to drive improvement and compliance to overall recruitment processes while focusing the team achieves the monthly target.
• Strengthening relationship with various sourcing partners to ensure uninterrupted supply in addition to building an active pipeline.

Chennai

• Client On-boarding to the Deferred Compensation platform.
• On-boarded Global top 5 financial firms across multiple geographies including USA, Europe and South-Eastern Asia.
• Achieved superior on-boarding experience with an average duration of 6 months – to a year and beyond depending on the Client size.
• Provided requirement documentation to the Product Team to develop a more mature and speedier automated process to handle the transactional kick-off On-boarding tasks to bring down the span from 45 to 20 days.
• Automated Client On-boarding project manual testing of 28 tickets comprising 130 story points.

Chennai Area, India

• Led a team of Branch HR and Administration personnel by facilitating initiatives to achieve superior employee experience, while almost tripling the organization in 3 quarters from 284 to 780 employees.
• Increased Employee Engagement quotient by over 20% from year 2015 to 2016 by planning and rolling out simple yet cost effective initiatives across 4 branches having 600+ employees.
• Anchored over 25 exclusive ‘Ask-HR’ campaigns for groups of employees, presenting and receiving feedback on the new PMS mechanism. Directly attributing a 4% attrition reduction to this effort.
• Ran the 'Customer First' campaign and the weekly new-employee induction, covering 500+ employees during 2015-16.

Chennai Area, India

• Migrated multiple Women in Leadership programmes from Talent Management to Learning Shared Services, authoring the Detailed Operating Instructions (DOI) and SOPs as a part of that journey.
• Learning Need Analysis derived through Survey Monkey tool followed by Success Stories gathered and published for 27 D&I Women in Leadership programmes having 520 Women Leaders spread across geographies from middle and.
• Curated and delivered learning programs via multiple channels including Classroom, WebEx and E-learning impacting over 2800 participants across 140+ programmes.
• Compliance with Risk & Governance by updating and maintaining the Detailed Operating Instructions (DOI) manual at all times.

Mysuru Area, India

Mysuru Area, India

Executive Programme In Strategic Human Resource Management, Certified

Post Graduate Diploma In Business Administration, Human Resources Management/Personnel Administration, General

Bachelor Of Commerce - Bcom, Commerce

Education record