Mridul Joshi Email & Phone Number

Mastering Product Management - Spring Cohort 2023

• Held a key position at GoTo Group, where I led important initiatives within the corporate team/ CEO's office that were vital for CxOs
• Synergy programs post Gojek & Tokopedia merger: Liaison with leadership to drive initiatives - brand standardisation, organisation transformation, budgeting & corporate finance. Ran cross pollination experiments across.
• IPO readiness: Submission of prospectus and initiatives to ensure regulatory compliance - process, financial & security.
• People practices: Collaborated and helped CHROs and people practice leaders set HR vision & direction roadmap by helping them identify key themes post IPO. Program managed implementation of HR tech tools as well as.
• Planning & Governance: Facilitated discussions among leaders for OKR target setting and annual planning. Facilitated the cascade of these targets and conducted monthly business reviews as a governance check on progress.

• Change management: Launched products built over VoIP(voice & video), IVR automations as response for pandemic; a fallback customer communication & engagement channel
• Led asset light footprint program, video conferencing kiosks, operationalised across +100 touch-points in India SA, manage team 4+ reports
• Designed & scaled, customer acquisition & journey & support experience for category products
• Nomad stint for Uber Eats, Paris - re-engineered customer acquisition & support funnel

Strategic projects - vehicle branding, in-person contact centre re-brand, process compliance initiatives and organisation transformation

Mumbai, India

• Organization & Process transformation of Ministry of Road Transport & Highways & its agency implementing projects of 2 lakh Cr
• Revamped employee performance evaluation mechanism affecting annual appraisals of ~500 officers
• Conceptualised, designed & implemented web application for organization-wide target setting and performance evaluation
• Performed competency assessment, identified capability gaps and created customized training calendar for all officers
• Developed framework & strategy for engagement with IITs; MoU signed with IIT KGP for research on concrete pavements
• Assessed manpower requirement at HQ & field offices, Recommendations being implemented to strengthen field officesFive year strategy and implementation plan for leading Indian furniture major in four business lines

Dubai

• Revamped marketing strategy by comparing cost and impact metrics of different marketing channels
• Designed product offerings and its specification for new product launch resulting in 2x revenue growth
• Received letter of appreciation from CEO and offered extension of work

Mumbai Area, India

• Identified top 5% customers contributing 35% revenue of Brokerage firm by using Regression model
• Analyzed credit risk for issuance of mortgage loans and ensured compliance with Central Bank guidelines
• Led team of three to evaluate financials worth $12.4B of 1.6M customers for core banking migration within strict timelines
• Optimized cost by 1% by rationalizing product portfolio after conducting industry benchmarking & client workshops
• Formulated Corporate and Technology strategy for India entry of a global financial institution
• Topped batch to receive Spot Reward by PwC for demonstration of excellent project execution and client service

Cornell University

Bachelor Of Technology (Btech), Aerospace Engineering

Master Of Business Administration (M.B.A.)

Master Of Business Administration (M.B.A.), Mba Exchange