Statehouse Group is a reflection of my core passion for management consulting service in public sector. With my undergraduate political science and graduate public administration degrees in hand, I moved to Austin in 1997 to join Deloitte Consulting's fledgling government consulting practice. I consulted for numerous federal and state agencies from EPA, NC Health & Human Services, Texas Department of Criminal Justice, and Employees Retirement System of Texas.My strategy and management consulting skills were utilized in other industries beyond public sector. From fledgling IT startups to large telecommunications clients, I was routinely tasked to provide fresh insights and bring immediate relief to existing client challenges. Statehouse Group is the culmination of my full "human" life cycle. It weds my formal education and love of public service to my private sector experience of aligning people, processes, and technology.

•Global lead for learning and adoption of key SAP sales applications by SAP Account Executives and Sales Managers• Set overall global SAP training strategy and approach for downstream regional teams' end user training sessions•Increased SAP sales teams' awareness, adoption, and usage of latest SAP mobility and cloud-based applications (Sales Central, Cloud For Customer, Pricing, Quote Tool, Deal Approval)•Created, customized, and deployed an integrated document archiving platform for all SAP Sales learning assets: SAP Digital Library

• Took over and led at-risk, mission critical project which was over budget, behind delivery schedule• Streamlined project resources by 33% to provide savings over 1.5M euros from prior year budget• Trimmed nine disparate, regionally owned Demand Management (DM) solutions across SAP regions into four global best practices solution sets: Demand Generation (DG) Dashboard, Route to Success, DG Calendar, Campaign Planning Tool• Implemented and trained regional operations team on selected global solution set platform

• Developed and standardized clear, detailed SAP One Sales Methodology (OSM) sales best practices for SAP Field Sales Operations across regions• Removed over 22% non-essential CRM opportunity fields to simplify CRM maintenance process for Account Executives/Sales Managers• Led regional operations teams to plan deployment timing/activities and development of training materials, train-the-trainer sessions and end user communications

• Translated Inside Sales GTM strategies into business requirements for subsequent systems functionality integration into SAP CRM Interaction Center (IC) Webclient• Oversaw training content creation and delivery of SAP CRM IC Webclient functionality to all SAP Inside Sales Account Executives across North America

• Aligned product marketing and field sales business unit operations for targeted Nokia North American carriers (T-Mobile, AT&T)• Analyzed and recommended go-to-market strategies to capture then emerging pre-paid handset market

• Built and expanded start-up company's professional services/management consulting service line offerings• Managed multiple, hybrid implementations of SAS data modeling /Oracle data mining solution set: CallTech• Managed training content and delivery of targeted solution sets for company clients and prospects • Delivered call center efficiency gains of $1.2 mil/month (Fleet Bank) and $12.4 mil/month (BankOne)

Toshiba America (Irvine, CA)• Managed joint vendor (Deloitte, InfoSys) team in analysis of Toshiba America’s supply chain operations• Mapped client’s business operations against financial (Oracle 11i) and warehouse (HK WMS) functionality to determine areas of non-compliance and/or improper materials management• Expedited order management’s quote-to-cash cycle times through real-time and accurate inventory visibility.• Accounted for $11.8 million in existing discrepancies between physical inventory and GL reportsExcel Communications (Addison, TX)• Managed integration of Siebel/Arbor/CrossWorlds (IBM WebSphere) CRM call center platform• Trained end users on software and methodology post system go-live• Effectively delivered against client’s targeted system go-live date

Fujitsu Network Services (Richardson, TX)• Managed three member pre-sales team in conducting Return on Investment (ROI) analysis for client to gauge cost/benefits associated with implementation of SAP 4.6• Conducted gap analysis between client’s manual processes and proposed, automated SAP 4.6 functionality to identify cost savings of over $17 million in areas of HR, Payroll and T&E• Created client’s follow-up RFP for SAP 4.6 implementation during vendor selection phaseTexas Department of Criminal Justice (Huntsville, TX)• Managed fifteen-member multi-departmental client team in review and redesign of five major offender management processes: time calculation, intake processing, unit transportation, activity scheduling and grievance resolution• Captured KPIs related to conversion of once manual to automated business processes for all five processes• Created scorecard for agency to measure and evaluate vendor performance for Phase II implementation