Senior Tech Writer Ii And Information Architect
Current
Feb 2024 - Present
AeroLeads people directory · profile
Mriganka Sarmah Email & Phone Number
CSPO, Information developer, Information architect, Product documentation
at
o9 Solutions, Inc.
1 work email found
@mindtickle.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
CSPO, Information developer, Information architect, Product documentation
Location
Bengaluru, Karnataka, India
Company size
Who is Mriganka Sarmah? Overview
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Quick answer
Mriganka Sarmah is listed as CSPO, Information developer, Information architect, Product documentation at o9 Solutions, Inc., a company with 703 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a work email signal at mindtickle.com and a matched LinkedIn profile for Mriganka Sarmah.
Mriganka Sarmah previously worked as Senior Tech Writer II and Information Architect at O9 Solutions, Inc. and Documentation Manager at Mindtickle. Mriganka Sarmah holds Msc, Biotechnology from Bangalore University.
Company email context
Email format at o9 Solutions, Inc.
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{first}.{last}@mindtickle.com
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AeroLeads found 1 current-domain work email signal for Mriganka Sarmah. Compare company email patterns before reaching out.
Profile bio
About Mriganka Sarmah
• Managing a team of information developers. Performing performance reviews, mentoring and training, and coordinating with stakeholders. • More than 10 Years of experience in Leadership roles with Team Management, Mentoring and grooming future leaders. Build high-performance teams with Lead by example • Core member in organizational initiatives on learning, staffing, training, and coaching teams on aspects of technical writing, content development, eLearning, team and project management, execution methodologies • One of the key speakers in Open Tech Talks and Open Talks and led the group of enthusiastic people in the organization on this • Lead the Innovation culture in the organization by encouraging innovation within the teams • Responsible for working with Subject Matter Experts, UX, Copy, and customer feedback to continually improve the usability and quality of documentation • Been an integral member of the screening, recruiting, and inducting new members to the team • Working with Subject Matter Expects (SME) and Product Managers to create help articles, user manuals, technical guides, release notes, and architecture documents. • Managing end-to-end technical documentation projects in JIRA and Confluence. • Worked very closely with Product Management and Engineering Managers to develop end-user documents with appropriate audience skill levels and industry standards • Collaborated with cross-functional teams across geographical locations to obtain an in-depth understanding of product development documentation • Implemented content development standards & techniques to deliver best-in-class outputs • Highly skilled in creating Release Notes, Help Site articles, In-app Notifications, User Guides, Troubleshooting Guides, eLearning Content, Online Help, FRD, BRD, and Installation Guides • Well-versed with tools like FrameMaker, RoboHelp, Captivate, DITA, SnagIt, VISIO, Freshdesk, MS Office, JIRA, Confluence, GoogleDocs, Appcues, WalkMe, Whatfix, and SharePoint. Worked on AI-aided tools for documentation • Data-driven professional with a relentless focus on continuous improvement, scalability, and efficiency through robust analytics, automation, and a commitment to data quality
Listed skills include Online Help, Robohelp, Editing, Framemaker, and 21 others.
Current workplace
Mriganka Sarmah's current company
Company context helps verify the profile and gives searchers a useful next step.
O9 Solutions, Inc.
11 roles
Mriganka Sarmah work experience
A career timeline built from the work history available for this profile.
Documentation Manager
- Managerial Role: Managing a team of information developers. Performing performance reviews, mentoring and training, and coordinating with stakeholders.
- Technical Documentation: Working with Subject Matter Expects (SME) and Product Managers to create help articles, user manuals, technical guides, user release notes, and architecture documents.
- Project Management: Managing end-to-end technical documentation projects, and tracking projects in JIRA and Confluence.
- Collaboration: Collaborated with cross-functional teams across geographical locations to obtain an in-depth understanding of product development documentation
- Data-driven professional: Relentless focus on continuous improvement, scalability, and efficiency through robust analytics, automation, and a commitment to data quality
- Innovative: Leading the Innovation culture in the organization by encouraging innovation within the teams
Mar 2021 - Feb 2024
Senior Technical Writer
Dec 2020 - Mar 2021
Associate Manager Technical Writer And Business Analyst
- I have been gathering business requirements, mapping business requirements, developing wireframes/GUI screens, technical documentation, application design, development, integration and testing for casino management.
- Performing gap analysis and reconciling conflicts and ambiguities, and deconstructing high-level information into technical specifications and workflows
- Coordinating with technical teams, tracking and updating the business requirements from customers using JIRA
- Creating Functional Requirement Document (FRD) and Business Requirement Document (BRD)
- Creating work flow diagrams, process maps, and architectural diagrams using MS Visio and PowerPoint
- Providing consulting services to casinos to understand their business gaps and communicate these requirements with stakeholders and development teams
Apr 2016 - Aug 2020
Senior Lead Technical Writer And Business Analyst
- Coordinated with technical teams, tracking and updating the business requirements from customers
- Created FRD, BRD, Release Notes, User Guides, Troubleshooting Guides, eLearning Content, Online Help, and Installation Guides related to the casino-based products
- Worked on Flow Diagrams using Visio and prepared PowerPoint presentations for customer walk through
- Attended weekly calls with India engineering teams and also with the US counterparts
- Worked on System Architecture Document (SAD) and Conceptual Architecture Document (CAD) for one of the Canadian customers
- Conducted Operational Reviews and Super User trainings at customer place
Sep 2014 - Apr 2016
Senior Lead Technical Writer
Sep 2012 - Sep 2014
Lead Technical Writer
Sep 2010 - Sep 2012
Senior Technical Writer
Sep 2008 - Sep 2010
Technical Writer
Jul 2007 - Sep 2008
Technical Writer
I was handling documentation related to products that deal with image capturing.
Jun 2006 - Jul 2007
Technical Editor
Macmillan India
I was into the Book division that handles different books related to science and technology.
Jul 2004 - Jun 2006
Team & coworkers
Colleagues at o9 Solutions, Inc.
Other employees you can reach at o9solutions.com. View company contacts for 703 employees →
KG
Khokan Ghosh
Colleague at O9 Solutions, Inc.Bengaluru, Karnataka, India, India
View →
NR
Narasareddy Rajasekhar Reddy Yaddala
Colleague at O9 Solutions, Inc.Bengaluru, Karnataka, India, India
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AT
Abhinav Tiwari
Colleague at O9 Solutions, Inc.Bengaluru, Karnataka, India, India
View →
AK
Anshul Kaushal
Colleague at O9 Solutions, Inc.Bengaluru, Karnataka, India, India
View →
BV
Balaji Veerasikamani (Cpim)
Colleague at O9 Solutions, Inc.Bengaluru, Karnataka, India, India
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AQ
Abdul Qadar
Colleague at O9 Solutions, Inc.Bengaluru, Karnataka, India, India
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TB
Tejaswini Beliraya K
Colleague at O9 Solutions, Inc.Bengaluru, Karnataka, India, India
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KS
Khushi Singhania
Colleague at O9 Solutions, Inc.Bengaluru, Karnataka, India, India
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SP
Snehal Patil
Colleague at O9 Solutions, Inc.Nagpur, Maharashtra, India, India
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GS
Gowtham Sannasi
Colleague at O9 Solutions, Inc.Chennai, Tamil Nadu, India, India
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Khokan Ghosh
Colleague at O9 Solutions, Inc.Bengaluru, Karnataka, India, India
View →
NR
Narasareddy Rajasekhar Reddy Yaddala
Colleague at O9 Solutions, Inc.Bengaluru, Karnataka, India, India
View →
AT
Abhinav Tiwari
Colleague at O9 Solutions, Inc.Bengaluru, Karnataka, India, India
View →
AK
Anshul Kaushal
Colleague at O9 Solutions, Inc.Bengaluru, Karnataka, India, India
View →
BV
Balaji Veerasikamani (Cpim)
Colleague at O9 Solutions, Inc.Bengaluru, Karnataka, India, India
View →
AQ
Abdul Qadar
Colleague at O9 Solutions, Inc.Bengaluru, Karnataka, India, India
View →
TB
Tejaswini Beliraya K
Colleague at O9 Solutions, Inc.Bengaluru, Karnataka, India, India
View →
KS
Khushi Singhania
Colleague at O9 Solutions, Inc.Bengaluru, Karnataka, India, India
View →
SP
Snehal Patil
Colleague at O9 Solutions, Inc.Nagpur, Maharashtra, India, India
View →
GS
Gowtham Sannasi
Colleague at O9 Solutions, Inc.Chennai, Tamil Nadu, India, India
View →
5 education records
Mriganka Sarmah education
Msc, Biotechnology
Master'S Degree
Bsc, Zoology
Hs, Science
Shrimanta Shankar Academy
Hslc
Don Bosco School, Dibrugarh
FAQ
Frequently asked questions about Mriganka Sarmah
Quick answers generated from the profile data available on this page.
What company does Mriganka Sarmah work for?
Mriganka Sarmah works for o9 Solutions, Inc..
What is Mriganka Sarmah's role at o9 Solutions, Inc.?
Mriganka Sarmah is listed as CSPO, Information developer, Information architect, Product documentation at o9 Solutions, Inc..
What is Mriganka Sarmah's email address?
AeroLeads has found 1 work email signal at @mindtickle.com for Mriganka Sarmah at o9 Solutions, Inc..
Where is Mriganka Sarmah based?
Mriganka Sarmah is based in Bengaluru, Karnataka, India while working with o9 Solutions, Inc..
What companies has Mriganka Sarmah worked for?
Mriganka Sarmah has worked for O9 Solutions, Inc., Mindtickle, Innovatia, Scientific Games, and Bally Technologies.
Who are Mriganka Sarmah's colleagues at o9 Solutions, Inc.?
Mriganka Sarmah's colleagues at o9 Solutions, Inc. include Khokan Ghosh, Narasareddy Rajasekhar Reddy Yaddala, Abhinav Tiwari, Anshul Kaushal, and Balaji Veerasikamani (Cpim).
How can I contact Mriganka Sarmah?
You can use AeroLeads to view verified contact signals for Mriganka Sarmah at o9 Solutions, Inc., including work email, phone, and LinkedIn data when available.
What schools did Mriganka Sarmah attend?
Mriganka Sarmah holds Msc, Biotechnology from Bangalore University.
What skills is Mriganka Sarmah known for?
Mriganka Sarmah is listed with skills including Online Help, Robohelp, Editing, Framemaker, Technical Writing, Software Documentation, Snagit, and Technical Documentation.
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