* Identifying and compiling business requirements and translating them into detailed functional specifications.* Planning, directing, and coordinating activities with the technical teams, to ensure technical solutions are implemented in a timely manner.* Collecting, analyzing, reporting and interpreting large and complex data sets. Producing data maps and data process flows between source and target systems.* Creating and maintaining documentation regarding various projects, processes and operations.* Delivering insights on potential areas of growth, process optimizations and improvements.* Partnering with cross‑functional teams to ensure positive client interaction and solution delivery.* Communicating effectively verbally and in writing, including conveying technical information to technical and non‑technical users.

* Plans, organizes, controls, and coordinates work,* Prepares professional background and instructions in the field ofwork,* Prepares the most demanding analysis and reports in the field ofwork,* Monitors and analysis costs and proposes measures,* Manages projects,* Prepares and implements solutions in the field of work,* Ensures development of co-workers capabilities througheducation, monitoring, and training

* Setting clear team goals and KPIs. Delegating tasks and set deadlines for myinternal team, * Oversee day-to-day teams' operation and performance, * Motivate team members, Encourage creativity and risk-taking, * Do regular performance evaluation. Recognize high performance and rewardaccomplishments, * Communicate with teams about their performance. Listen to team members' feedback and resolve any issues or conflicts* Discover training needs and provide coaching.

* Designs, develops business support related technical solutions for more complexintegrations with business support systems, * Supports and maintains complex implementations of business support platforms,* Investigates, reports, and solves application problems, Responsible for auditing and preventive maintenance of business support systems, * Performs planning of appropriate processes, documentations, and other IT relatedprocedures, * Administers the CRM, ERP Platforms and other Business Applications,* Perform daily operations on application level

* Responsible for troubleshooting IT systems when there where issues reported bycomputer users, * Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software, * Providing technical assistance and support related to computer systems, hardware, or software,* Install, modify and repair computer hardware and software,

* Teach the basics and concepts of programming on code.org, * Teach about computer science and computer problem solving, * Teach programming through logic blocks,* Create custom applications in Scratch,

* Responsible for maintaining in-house and client computer systems, desktops andperipherals,* Installing, diagnosing, repairing, maintaining, and upgrading all hardware andsoftware while ensuring optimal workstation performance, * Assisted in troubleshoot problem areas in a timely and accurate fashion, andprovided end user training and assistance where required,