• Provide leadership, direction, and guidance for the R&R program• Demonstrate cultural competency and deep commitment to equity in all aspects of programservice delivery• Manage day to day operations and administration of all R&R programs and activities includingthe implementation of family and parent partnerships, programs and projects• Supervise and lead R&R staff in providing quality support services to families ensuring highcustomer services standards are being met• Manage R&R programs in a fiscally sound manner ensuring program goals can be implementedand all contractual obligations are met• Prepare and monitor annual R&R budget; Manage data maintenance, documentation, andevaluation processes; Submit reports in a timely manner• Work closely with collaborative partners and funders in contract development and implementation• Responsible for monthly and quarterly reports to funders• Support and coordinate parent advocacy efforts• Evaluate program data to determine efficacy, and to determine needs and trends.• Lead education efforts with team to ensure family trainings and resources are relevant andmeets contract obligations• Develop and implement outreach plans to recruit participants for child care enrollment, parentand provider support programs• Identify, develop and cultivate strong partnerships with community agencies, key communityorganizations, and other Agency departments to create family and provider resources• Represent the Agency in community meetings (Community Care Licensing meetings, Resource& Referral Network, Family Support, etc.)• Works in partnership with Child Development staff to provide quality training to FCC Providersand implement playgroups to parents• Manage and follow-up on complaints to the Community Care licensing department as requiredby State R&R Contract guidelines• Support staff in receiving trainings to optimize performance and growth• Other duties as assigned

• Named, marketed, and scaled the new workforce initiative, C-Work, within 6 months• Established partnerships with 20+ organizations, including SF African American Chamber of Commerce• Managed all stakeholder relationships, including SF Office of Economic and Workforce Development• Supervised, coached, and trained workforce Case Managers• Implemented creative strategies to engage participants, including remote workshops and a hybrid program model• Advocated for additional funding for families and the organization, and managed program funding• Collaborated with Farming Hope to provide meals, groceries, and a weekly fine dining program for families• Supported participants with workforce readiness resources and job placements• Conducted effective street outreach in San Francisco

• Acting Program Director for 5 months during multiple leadership transitions while also managing C-Work• Supported staff work during the COVID-19 pandemic• Managed program funding from First 5• Completed reporting to funders, interpreting program data• Supervised and coached Family Resource Center Case Managers

• Managed family shelter compliance with the SF Department of Homelessness and Supportive Housing• Supported and guided staff during the initial stages of the COVID-19 pandemic, including emergency response to the first COVID+ cases• Supervised, coached, and trained shelter staff• Cultivated relationships with external partners for shelter residents' basic needs• Provided case management to shelter residents as needed

• First Program Manager of Mission Access Point, funded by the City and County of San Francisco's Department of Homelessness and Supportive Housing (HSH)• Managed and trained a team of 5 Housing Problem Solvers & Outreach Workers to support families experiencing homelessness by connecting them with resources such as shelters and permanent housing• Established and maintained relationships with various service providers• Managed the program budget and vendor relationships• Created policies and procedures• Participated in meetings with HSH and Catholic Charities• Coordinated outreach and coverage schedules for the program, street outreach, and weekly late office hours

• Case Manager for formerly homeless individuals living with HIV/AIDS, medical and psychiatric needs, and substance use• Provided guidance and support to help clients maintain housing and obtain necessary medical and social services• Checked in frequently with 22 clients and worked with them to achieve their short-term and long-term goals outlined in their Individual Service Plans• Reviewed and responded to Unusual Incident/Injury Reports• Liaised with other agencies to maximize clients' benefits• Escorted clients to critical medical appointments, coordinated volunteer escorts when needed, and collaborated with the team Nurse on shared client needs• Supported clients in transitioning out of the program into independent housing• Managed administrative duties such as data filing and updating reports

Supported Advancement (50%)• Managed agency fundraising and donor cultivation events such as the Loaves & Fishes Dinner and Gala, three county-specific events, and the Legacy Circle Mass & Reception held at the Archbishop’s residence• Annual appeals and mailings• Gift processing and stewardship coordination• Database entries of donor dataSupported Community and Parish Engagement & Volunteer Work (50%)• Drafted, prepared, and distributed mailings to parishes• Developed, updated, and assembled Community Resource Guides for three counties – produced and implemented the first digital copies of the resource guides• Assisted in preparing invoices and financial paperwork• Distributed Marin Fair Housing materials, administered contract paperwork• Drafted and submitted bi-weekly parish communications and bulletin announcements to parishes and “The Bridge,” the Catholic SF newsletter• Managed ordering of supplies and set-up for various parish presentations and events, including handling billing, and assisted at parish and volunteer events and meetings• Processed volunteer acquisition, screening, and placement• Responded to volunteer inquiries, tracked program needs and volunteer placements• Wrote acknowledgments to donors and volunteers• Database entries of volunteers, donors, parish staff, and clergy• Supervised and trained volunteers to assist with administrative support• Assisted in planning and strategy of Catholic Charities Sunday second collection

• Processed and managed various types of donations and gifts, such as cash, in-kind, and car donations• Maintained gift entries in the database• Drafted donor acknowledgments and produced receipts• Managed monthly giving program• Managed reminder and collections processes for pledges• Managed physical donor files• Assisted in database maintenance• Drafted client and volunteer success stories

• Shipped products to specialty retailers in the US and internationally to achieve revenue goals• Resolved customer issues in a timely manner• Supervised new colleagues in shipping, receiving, and customer service• Participated in events to promote and sell products• Managed office supplies and ensured equipment was functioning properly

• Managed the Front Office department and Bell & Valet staff, especially during a large-scale renovation• Resolved guest issues and provided operational training and moral support to staff• Liaised with other hotel departments• Trained in fire and emergency procedures• Collaborated with the Assistant General Manager• Ensured all aspects of Front Office operations met guest and employee service standards

• Checked guests in and out of the hotel during all shifts, including the graveyard shift• Managed VIP guests and guest complaints appropriately• Managed room availability• Performed concierge duties• Balanced the daily shift bank• Enforced hotel policies, procedures, and safety guidelines• Completed all other duties before the end of the shift

• Supported the Director of Business Operations and President of the company• Answered phone calls, prepared packages for mailing, coordinated client and staff meetings, and ordered office supplies• Managed business cell phone accounts and mobile devices• Facilitated the big office move between two buildings• Entered vendor bills• Pursued payment from delinquent clients• Ensured Federal and State compliance• Trained new hires on office procedures and equipment• Organized staff luncheons• Managed staff travel itineraries

• Processed and managed group and convention reservations for three San Francisco hotels in various market segments such as Entertainment, Corporate, SMERF, Wholesale, and Government• Supported five Area Group Sales Managers and three Conference Services Managers• Aided the Distribution Manager with building and maintaining rate codes and monitoring hotel availability between the transient, group, and corporate market segments• Wrote group attrition letters and created invoices• Trained colleagues on the proper use of hotel property management systems like LanMark, HIS/Epitome, WinAi/Pegasus, Delphi, NetRez, and Medallion• Participated in weekly sales meetings

• Processed individual reservations for nine San Francisco hotels across various market segments• Developed a rapport with clients and performed accounting-related procedures such as processing charges on reservations• Entered data for three hotel reports and attended weekly revenue meetings• Assisted the Revenue and Distribution Managers with rate codes and monitoring hotel availability• Trained new hires on operational procedures