Michele Rimando Morrison Email & Phone Number

California, United States

San Francisco, California, United States

• Provide leadership, direction, and guidance for the R&R program
• Demonstrate cultural competency and deep commitment to equity in all aspects of programservice delivery
• Manage day to day operations and administration of all R&R programs and activities includingthe implementation of family and parent partnerships, programs and projects
• Supervise and lead R&R staff in providing quality support services to families ensuring highcustomer services standards are being met
• Manage R&R programs in a fiscally sound manner ensuring program goals can be implementedand all contractual obligations are met
• Prepare and monitor annual R&R budget; Manage data maintenance, documentation, andevaluation processes; Submit reports in a timely manner

San Francisco Bay Area

• Named, marketed, and scaled the new workforce initiative, C-Work, within 6 months
• Established partnerships with 20+ organizations, including SF African American Chamber of Commerce
• Managed all stakeholder relationships, including SF Office of Economic and Workforce Development
• Supervised, coached, and trained workforce Case Managers
• Implemented creative strategies to engage participants, including remote workshops and a hybrid program model
• Advocated for additional funding for families and the organization, and managed program funding

San Francisco, California, United States

• Acting Program Director for 5 months during multiple leadership transitions while also managing C-Work
• Supported staff work during the COVID-19 pandemic
• Managed program funding from First 5
• Completed reporting to funders, interpreting program data
• Supervised and coached Family Resource Center Case Managers

San Francisco, California

• Managed family shelter compliance with the SF Department of Homelessness and Supportive Housing
• Supported and guided staff during the initial stages of the COVID-19 pandemic, including emergency response to the first COVID+ cases
• Supervised, coached, and trained shelter staff
• Cultivated relationships with external partners for shelter residents' basic needs
• Provided case management to shelter residents as needed

San Francisco Bay Area

• First Program Manager of Mission Access Point, funded by the City and County of San Francisco's Department of Homelessness and Supportive Housing (HSH)
• Managed and trained a team of 5 Housing Problem Solvers & Outreach Workers to support families experiencing homelessness by connecting them with resources such as shelters and permanent housing
• Established and maintained relationships with various service providers
• Managed the program budget and vendor relationships
• Created policies and procedures
• Participated in meetings with HSH and Catholic Charities

San Francisco, CA

• Case Manager for formerly homeless individuals living with HIV/AIDS, medical and psychiatric needs, and substance use
• Provided guidance and support to help clients maintain housing and obtain necessary medical and social services
• Checked in frequently with 22 clients and worked with them to achieve their short-term and long-term goals outlined in their Individual Service Plans
• Reviewed and responded to Unusual Incident/Injury Reports
• Liaised with other agencies to maximize clients' benefits
• Escorted clients to critical medical appointments, coordinated volunteer escorts when needed, and collaborated with the team Nurse on shared client needs

San Francisco, CA

• Supported Advancement (50%)
• Managed agency fundraising and donor cultivation events such as the Loaves & Fishes Dinner and Gala, three county-specific events, and the Legacy Circle Mass & Reception held at the Archbishop’s residence
• Annual appeals and mailings
• Gift processing and stewardship coordination
• Database entries of donor dataSupported Community and Parish Engagement & Volunteer Work (50%)
• Drafted, prepared, and distributed mailings to parishes

San Francisco, CA

• Processed and managed various types of donations and gifts, such as cash, in-kind, and car donations
• Maintained gift entries in the database
• Drafted donor acknowledgments and produced receipts
• Managed monthly giving program
• Managed reminder and collections processes for pledges
• Managed physical donor files

San Francisco, CA

• Shipped products to specialty retailers in the US and internationally to achieve revenue goals
• Resolved customer issues in a timely manner
• Supervised new colleagues in shipping, receiving, and customer service
• Participated in events to promote and sell products
• Managed office supplies and ensured equipment was functioning properly

San Francisco, CA

• Managed the Front Office department and Bell & Valet staff, especially during a large-scale renovation
• Resolved guest issues and provided operational training and moral support to staff
• Liaised with other hotel departments
• Trained in fire and emergency procedures
• Collaborated with the Assistant General Manager
• Ensured all aspects of Front Office operations met guest and employee service standards

San Francisco, CA

• Checked guests in and out of the hotel during all shifts, including the graveyard shift
• Managed VIP guests and guest complaints appropriately
• Managed room availability
• Performed concierge duties
• Balanced the daily shift bank
• Enforced hotel policies, procedures, and safety guidelines

San Francisco, CA

• Supported the Director of Business Operations and President of the company
• Answered phone calls, prepared packages for mailing, coordinated client and staff meetings, and ordered office supplies
• Managed business cell phone accounts and mobile devices
• Facilitated the big office move between two buildings
• Entered vendor bills
• Pursued payment from delinquent clients

San Francisco, CA

• Processed and managed group and convention reservations for three San Francisco hotels in various market segments such as Entertainment, Corporate, SMERF, Wholesale, and Government
• Supported five Area Group Sales Managers and three Conference Services Managers
• Aided the Distribution Manager with building and maintaining rate codes and monitoring hotel availability between the transient, group, and corporate market segments
• Wrote group attrition letters and created invoices
• Trained colleagues on the proper use of hotel property management systems like LanMark, HIS/Epitome, WinAi/Pegasus, Delphi, NetRez, and Medallion
• Participated in weekly sales meetings

San Francisco, CA

• Processed individual reservations for nine San Francisco hotels across various market segments
• Developed a rapport with clients and performed accounting-related procedures such as processing charges on reservations
• Entered data for three hotel reports and attended weekly revenue meetings
• Assisted the Revenue and Distribution Managers with rate codes and monitoring hotel availability
• Trained new hires on operational procedures

Bachelor Of Arts - Ba, Sociology

Working full-time while completing my BA.

Associate Of Arts - Aa, Sociology