● Built, designed, and maintained a suite of multiple internal tools designed to increase the operational efficiency of the Customer Success, Sales, and Product Teams. Bringing down the average time to resolve tickets from 4hr to 30 mins.● Built and created 6 tools dedicated to increasing efficiency, and tackling bottlenecks for different teams within the organization.● Responsible for building and maintaining multiple services that are used to generate pdf reports.The Product with the most number of touch points and customer engagement.● Wrote maintenance scripts that would maintain and migrate data for older rows and documents, when migrations happened to newer schemas.● Wrote scripts to process and flag users and devices that are performing suboptimally and alert the operations team, for manual intervention in case of high-impacting failures.● Built an automated API testing framework that would hit all the APIs and send out a report based on response time, status code, and response in the body.● Primary engineer responsible for the execution of POCs, and building them as per specs for the product team.