Mrinal Chakraborty

Mrinal Chakraborty Email and Phone Number

Head Of Software Development - Customer loyalty Platforms - Tesco PLC @ Tesco
welwyn garden city, hertfordshire, united kingdom
Mrinal Chakraborty's Location
Bengaluru, Karnataka, India, India
Mrinal Chakraborty's Contact Details

Mrinal Chakraborty personal email

About Mrinal Chakraborty

• Accomplished engineering leader with over 19 years of experience, dedicated to building cutting-edge global digital platforms at a large scale. Specialized in technology architecture, strategy, and the complete life cycle of software development, including program delivery, cloud adoption, and service management. Expertise spans B2B and B2C sectors within retail, customer CRM, loyalty, and service management. • Adept at assembling high-performing engineering teams and proficient in transforming them into product and engineering setups. Successfully instilled an outcome-oriented approach and fostered a strong product mindset. Extensive experience in leading high-performing teams and facilitating cross-functional collaboration across the enterprise. • Demonstrates strong architectural proficiency and deep technological expertise in both custom software development and packaged software integration. Proven track record of delivering business outcomes through engineering advancements. • Possesses in-depth knowledge of the entire software development life cycle (SDLC), covering software development, solution architecture, testing, product management, implementation, and post-implementation support. Adopts agile software development practices for over 13 years and actively advocates for CI/CD, BDD, TDD, OOP, SOLID principles, devSecOps/devOps, and more. • Hands-on expertise in web and backend technologies (.NET, various flavours of JavaScript, Python, etc.). Proficient in building and working with cloud-native open-source software, including NoSQL data stores (Couchbase, MongoDB, etc.) and web technologies. • Skilled in cloud computing, having built cloud-native applications in AWS and Azure. Proficient in container orchestration using Kubernetes and Docker. Experienced in implementing architectures leveraging messaging providers such as Kafka and TIBCO, as well as API platforms like Apigee. • Proven expertise in defining and implementing scalable and reliable customer-facing solutions in areas such as loyalty, gamification, and personalization, with a focus on industry-leading UX.

Mrinal Chakraborty's Current Company Details
Tesco

Tesco

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Head Of Software Development - Customer loyalty Platforms - Tesco PLC
welwyn garden city, hertfordshire, united kingdom
Website:
tescoplc.com
Employees:
79172
Mrinal Chakraborty Work Experience Details
  • Tesco
    Head Of Software Development
    Tesco May 2022 - Present
    - Heading Engineering For Customer Loyalty/digitisation/ Personalisation across Tesco Group ( UK, Europe)- Transforming Tesco's digital Loyalty platforms across channels
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  • Tesco Plc
    Delivery,Engineering & Technology
    Tesco Plc Jul 2013 - Jun 2022
    Bangalore
    - Leading Engineering Capability Transformations For Customer Loyalty and Engagement centre for Tesco Group ( UK, Europe,Asia)- Increase Operational Efficiency and Reduce Time to Market- Design , Contribute and architect Automation practices (CI/CD), Testing- Leading/Designing initiative to Improve Reliability and Availability with Hybrid Cloud for my Portfolio- Manage team of 30+ self driven ,high skilled Contributors - Part of Business Continuity Team for Tesco Bangalore
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  • Tesco
    Delivery - Loyalty Solutions
    Tesco 2011 - 2013
    Prague, The Capital, Czech Republic
    - Design an deliver and Manage a Multichannel Customer Loyalty Solution for Europe and Turkey- Work with Business and Sr. Management and Lead Solution rollout to Stores and Online and Customer Centre- Add Analytical Capabilities to the Solution (Google Analytics- Train Business and Customer Centre
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  • Tesco
    Manager- Service Delivery Solutions
    Tesco 2009 - 2011
    Bangalore
    - Manage Deployment and operations for Service Deliver Solution for Tesco Group ( Europe , Asia , US)- People , Finance and Project Management- Solutions consisted of Custom developments on CA NSM and Desktop management ( for Retail and Business Event Management) , Job Scheduling with CA Autosys - Managing a team of 15+
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  • Tesco
    Deployment Analyst - Service Delivery Solutions
    Tesco 2007 - 2010
    Prague, The Capital, Czech Republic
    - Design and Document Solutions - Design in house developed Management Reporting and Dash boarding solutions that provides a real time tracking of business process based on FSM algorithm - Responsible for Technical Deployment of Enterprise Business Event Monitoring Solution and Job Scheduling Solution for Tesco Europe and US- Work with large number of cross functional Retail team to understand Requirements and Monitoring Needs- Plan Deployments with No /minimal impact to Operations- Received a "Tesco Change Agent" award for the year for my contributions -2009
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  • Ca
    Sr. Engineer
    Ca 2004 - 2007
    Hyderabad Area, India
    - Investigate and timely escalation of technical problems for CA Desktop Management Suite - Create Knowledge documentation- Mentor colleagues- Evaluate and test new version of software with Quality & testing Teams- Provide internal trainings
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  • Vcustomer
    Engineer
    Vcustomer 2003 - 2004
    New Delhi Area, India
    - Provide quick solutions to reduce downtime of environments. Maintaining SLAs - Configuring Proxim ORINOCO Access points, Gateways and routers.- Supporting Implemented Security systems like 802.1x , WEP - Help customers implementing methods of authentication like ACL, EAP, PEAP, LEAP, 802.11i and Radius authentication mode- Advising and help in implementing Wireless distribution systems - Taking up Escalated issue or Hot site issues and handling them to customer satisfaction
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Mrinal Chakraborty Skills

It Service Management Stakeholder Management Itil Service Delivery Business Analysis Requirements Analysis It Strategy It Management Solution Architecture Automation Docker Amazon Web Services Leading Transformational Change Global Delivery Shell Scripting Business Intelligence Service Oriented Architecture

Mrinal Chakraborty Education Details

Frequently Asked Questions about Mrinal Chakraborty

What company does Mrinal Chakraborty work for?

Mrinal Chakraborty works for Tesco

What is Mrinal Chakraborty's role at the current company?

Mrinal Chakraborty's current role is Head Of Software Development - Customer loyalty Platforms - Tesco PLC.

What is Mrinal Chakraborty's email address?

Mrinal Chakraborty's email address is ch****@****ail.com

What schools did Mrinal Chakraborty attend?

Mrinal Chakraborty attended Symbiosis Institute Of Computer Studies And Research, Symbiosis International University, Loyola Jamshedpur.

What skills is Mrinal Chakraborty known for?

Mrinal Chakraborty has skills like It Service Management, Stakeholder Management, Itil, Service Delivery, Business Analysis, Requirements Analysis, It Strategy, It Management, Solution Architecture, Automation, Docker, Amazon Web Services.

Who are Mrinal Chakraborty's colleagues?

Mrinal Chakraborty's colleagues are Anjaan Ram, Kamila Sikorska, Jade Cranham, Abdul Rokib, Roy Ferguson, Emma Traynor, Rayon Kwan.

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