• Managing team of project managers and monitoring team’s KPIs and daily activities. Monitoring productivity and quality of deliverables for team’s projects.• Creating achievable goals for direct reports that are in alignment with department and organization business objectives. Performing quarterly and yearly reviews for direct reports. Identifying individual developmental needs and providing opportunities to motivate team members.• Investigating and managing project escalations ensuring customer complaints are resolved satisfactorily by identifying problematic operational or delivery issues and the project is completed on time, within budget and to the satisfaction of the client.• Creating best practice documents for key accounts (strategic or others) and implementing them for process improvement. Serving as a main point of contact for some of the key accounts on the Quant team. Working closely with other department’s lead on the key accounts to ensure a smooth process for the client.• Partnering with cross-functional teams to address issues and/or make recommendations to improve performance on research projects or processes. Developing a detailed customer service improvement plan analyzing all service problems as required.• Working closely with the Director of operations to adapt, develop and initiate processes, enforce process adherence & procedures and support or contribute towards system enhancements.• Overseeing the billing process of the team, ensuring projects end within expected timelines and with expected profitability. • Providing periodic training, guidance and mentoring members of the operation teams. Reviewing client’s feedback and suggesting improvement areas to project managers. Creating and overseeing the training plan of any new team members, as well as outlining the training needs of existing team members.• Responsible for approving leaves, reviewing task handover allocation and project documentations for direct reports.

• Primary contact for project managers addressing project setup, planning, execution and delivery strategy. This also includes supervising and training associates, overseeing associates performance reviews.• Establishing and monitoring project objectives, milestones and deadlines ensuring all project deliverables are met to schedule and accepted by the client to assure smooth project lifecycle and operational status.• Managing and leading internal resources from various teams of different functionalities along with clients and external vendors to ensure timely implementation of projects.• Delivering a contracted package of work on time, enabling the expected business benefit and to the client's satisfaction, managing issues, risks and dependencies successfully along the way.• Driving target achievement through constant monitoring of project queue, analyzing project metrics, revenue realization and profit margins, building strong client relationships.• Monitoring and resolving issues with purchase orders, change request and closing outstanding invoicing issues.

• Analyzing client’s requirements and preparing detailed action plan to get the desired outcome. Setting realistic goals for the project and circulating the detailed plan to all team members associated with the project.• Creating a risk management plan to identify, analyze, monitor and respond to risks associated with the project delivery and ensure to meet timelines staying on budget.• Monitoring and tracking multiple projects status including resources utilization, cost, risk, customer issue etc. and providing appropriate solutions as required.• Building strong client relationships and manage client expectations with delivery excellence, quality and timeliness as priority.• Documenting the learnings and best practices for performing all the required tasks for every projects, discussing internally on regular basis and ensuring to take necessary actions.• Mentoring a team of project managers of varying proficiency levels by providing them required guidance.

• Ensuring that projects are completed within established budgets, parameters and schedule.• Accountable for overall project management and planning operational activities including, o Project initiation, scheduling, coordinating with internal and external teams/agencies. o Monitoring progress and providing reports to client on a daily/timely basis. o Understanding client’s requirements and executing appropriate tasks effectively.• Discussing with seniors on partnering with external sample providers wherever required without compromising with quality and timely delivery.• Re-assessing the progress in-field on a regular basis and recommending client on required modifications for effective data collection.• Adhering to all processes/standards to ensure quality, eliminating/rectifying the problems at the earliest possible throughout the job cycle.• Handling and solving project related queries after field completion and post-delivery.

• Understanding stakeholder’s needs and executing required activities. Maintaining healthy relationships with stakeholders and vendors.• Managing overall project, planning operational activities and documentation as per internal standards. Tracking field work closely and informing stakeholders about the quota updates on a weekly/timely basis.• Analyzing the data and providing error free deliverables. Providing required technical support to vendors to improve data quality and integrity.• Proposing further statistical techniques (such as Driver Analysis, Factor Analysis, Correlation, Total Unduplicated Reach and Frequency etc.) to stakeholders and executing required technique to understand the responses in a derived way.• Performing additional analysis (such as Brand Image Profile, Awareness-Consideration-Preference Conversion, Brand Usage Profile Analysis, Correspondence Map, Share of Consideration etc.) to determine the brand value over competitors.• Deep diving data to determine any fluctuation in tracker studies and taking corrective decisions.

• Interacting with clients to understand their requirements and performing required DP tasks. Assuring quality and correctness of the deliverables as per ISO standard.• Assigning vendors (Data Punchers and Coders) for allocated projects and briefing them on the data structure, survey routing and complexity of the study. Extending required technical support to them to improve the data quality.• Providing error free deliverables such as data tables, raw data files in required format within stipulated timeline. Executing further statistical techniques to analyze the data in a better way as required.

• Interfacing with clients regarding the input materials, queries and final deliverables.• Populating reports as per instructions specified in the charting spec and conducting thorough QC to ensure quality.• Accountable for booking projects as per client’s requirement after assessing the team’s schedule and assuring timely delivery.