• Manage internal briefs to create all content for campaigns and promotions for all our social media channels using Canva and all video content using Vimeo. Schedule all content and posts using Hootsuite.• Use our internal insights tool Hootsuite to track performance of social media campaigns which help's measure social ROI.• Build weekly emails using Mailchimp to reach out to new customers informing of the service we provide and retargeting existing customers who are coming up for rental contract renewal.• Review channel performance using GA to analyse data and determine which marketing strategies are most effective within our social media platform and email.• Work with marketing manager to have a good understanding of how we manage our social paid marketing channels and assist in preparing reports on marketing activities, including costs, revenue generated, and customer feedback• Collecting information about customers’ demographics, interests, and buying habits to create targeted campaigns• Identify opportunities for increasing brand awareness through social media channels• Managing the company’s website by adding updated content and monitoring activity levels• Manage all customer queries using our chat function, Tawk.to.• Project to clear database of clients who successfully found a rental property, mark account as complete and send email to client.• Providing support to small team by answering phones, taking messages, and scheduling meetings.

• Taking in delivery and scanning products using PDA machine to ensure stock into store is accurate.• Quality control any product which is approaching ‘use by’ date or damaged and reduce the price accordingly.• Stock control of low stocked items due to sell out or have reached ‘use by’ date which alerts managers to order more stock from central warehouse.• Assist customers with any queries they have, such as the price of the product or finding where the products that they need are located.

• Assist general manager in ensuring the department meets all targets set by senior management working to the department’s budget.• I was accountable for cash closing and to investigate and report on financial variances through the effective use of EPOS.• Ensure all operational finance procedures are adhered to e.g., purchasing/cash controls/stock management.• Integrate, train, and lead the food & beverage team.• Initiate new projects in conjunction with the general manager and oversee their implementation and results.• Running and managing the team’s work schedule and training new employees.• To actively run events ensuring the correct standards are met and event procedures are followed from start to finish.• Preparation of the restaurant for breakfast, lunch, and dinner, and maintaining a pleasant atmosphere.• Ensure that all guests have a smooth-running stay at the hotel and as a team we provide 5-star quality services for guests.• Maintain a good working relationship with my colleagues, creating a team that works well together.• Manage and report all emergencies and complaints using the procedures set by the company.• Increase revenue by own sales efforts and promotions.• Attend any meeting and training sessions as required for the position.• Support general manager develop and implement all the company’s policies and procedures.• Be fully conversant with all facilities and services as well as responsibilities and duties of staff and management in the hotel.• Present a professional, friendly, and efficient impression of the Hotel always.• Develop team spirit and motivation by creating a good working environment.• Assist marketing department with content on channels such as email and social to advertise home delivery service while customers could not attend the hotel because of lockdown restrictions.• Monitor customer engagement and amend content accordingly.

• Managing company correspondence, including phone calls, emails, letters, and packages• Managing bookkeeping, budgeting, and billing cycles for the business• Organising meetings and scheduling appointments• Performing data entry roles, including updating records and databases for personnel, financial and legal departments.

SENIOR ASSOCIATE• I would manage bookings over the phone and face to face for guests as well as wedding parties and business conferences.• I would be responsible for cash closing including reconciliation of bills and submitting a report to the finance department.• Oversee entire restaurant including outside seating in absence of manager.• Training of new employees• Ensure the restaurant is fully prepared before the operational period begins. ASSOCIATE• Greeting and seating guests, including helping them choose their meal and wines and take their order.• Give confident and professional service.• Fully understand every dish served in the restaurant and provide a confident explanation if requested.• To ensure that all guests' wishes are accommodated, showing passion and pride for the hotel.• Understand and demonstrate the importance of teamwork and flexibility within my role.• Set up meeting and event rooms in an efficient and timely manner.