Mrinal Mehra Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, Auckland, New Zealand

DELIVERY PARTNER ADVISOR | JUN 2022 – PRESENT Key AcheivementsImproved compliance reporting processes using advanced Excel, resulting in higher visibility and follow-up with delivery partners in breach of compliance requirements and increased uptake of compliance documents – this also helped with an ISO Audit in 2022. Used MS Power Automate for bulk notification processes, reducing man hours and increasing compliance updates – it was also used to automate and speed up some approval processes, saving valuable man hours.Streamlined the process for a shared inbox by applying rules, significantly improving email reply turnaround timesStrategically manage an assigned portfolio of 100+ Delivery Partner companies comprising subcontractors. Strong focus on building excellent working relationships with Delivery Partners and responding to all enquiries. • Streamlined systems by automating communication processes with all partners, which has resulted in greater efficiency in internal operations• Implement skills and knowledge in data analysis to enhance reporting to managers on compliance related issues• Develop and facilitate bespoke toolbox presentations – organise and deliver workshops, refresher courses and customised training to both the workforce of Delivery Partners and UCG staff• Provide up to date information and training to Delivery Partners on compliance requirements through workshops and by engaging through various online platforms with the goal of achieving a higher level of compliance• Ensure all subcontractors are aware of and meet the standards of the compliance agreement, company policies and industry regulations for Delivery Partners and their technicians across the whole portfolio• Manage a multifunctional role that involves working with other teams to streamline the onboarding process and establishing clear communication channels relating to compliance requirements

Auckland, New Zealand

Key Achievements Automated reporting processes using advanced Excel Macros and Formulas, saving time and enhancing reporting. Introduced new reports to enable manager to analyse international refund applications and homestay student volumes. This enhanced visibility of amounts being paid and helped identify pain points and policy flaws. Received recognition for attention to detail while investigating refund applications as a member of the Complaints Investigation Team. This work was praised by several Heads of Department. Conducted a comprehensive review of the international refund policy and presented a detailed comparison with other providers in NZ. Presented recommended changes, some of which were implemented,.Coordinated and managed all activities relating to international students under age 18.• Areas under management included insurance, international refunds, pastoral care and homestays – liaised with external stakeholders including insurance companies, agents and homestay providers• Ensured compliance with NZ laws and Unitec policies for all international students• Responded to and managed all enquiries for assigned business functions from agents, students and other parties• Investigated formal complaints by students and staff in line with Unitec’s complaint procedures and policies – made decisions and recommendations on whether complaints should be upheld with follow-up actions• Provided coaching to inter-departmental teams to promote awareness on insurance requirements for U-18 students• Spearheaded various projects, including attendance monitoring and reporting, international student connectors programme and process improvements• Drafted and updated Standard Operating Procedures to ensure alignment with policy and regulatory changes

Auckland, New Zealand

Key Acheivements Introduced QR code scanning, resolving an issue experienced every semester on orientation day, enabling quicker processing of students – received excellent feedback from other team managers and trained them on the process. Used Moodle to deliver orientation for students who did not attend on orientation day, saving many staff hours. Implemented MS Planner to track a project which led to a higher level of efficiency in managing international orientations and received a commendation from the Executive Manager and other team managers.Selected for the role to lead and direct planning and implementation of support services for international students. • Planned, implemented and managed all functional areas of events for international students – these included Welcome Day, Orientation Week activities and workshops through the semester• Financial responsibilities included preparing detailed reports, developing appropriate budgets, and keeping track of expenditure and internal requisitions• Put in place better mechanisms for international students to provide feedback by enhancing the engagement process, distributing surveys and running focus group meetings• Allocated tasks to different teams to promote collaboration and ensuring they were aware of the results that were expected along with deadlines and KPIs• Primary escalation point for Student Support Advisors and Business Advisors, as well as teams across Unitec in relation to international students• Applied advanced data analysis skills to write comprehensive reports across all service areas managed by the team• Regularly monitored service levels, triaged student complaints and issues to ensure satisfactory resolution• Continually identified and mitigated any business risks and compliance issues

Auckland, New Zealand

Key AchievementsStudywel Immigration1. Started with the company during its inception as a Business Development Manager – successfully established a network of over 30 agents across New Zealand, India and Nepal, exceeding KPIs.2. Secured representation and agent agreements with top Canadian colleges, opening a new revenue stream. Built strategic relationships with new agents, colleges and clients. Identified key growth markets and prospective agent partners to secure student visa applications. • Analysed relevant data issued by Education New Zealand and Immigration New Zealand• Assessed B2B opportunities and engaged with agents to promote the visa services that the company offered• Travelled to various international destinations to engage with agents and develop bespoke engagement plans• Key liaison with NZ educational institutes, gained good working knowledge of the courses and support services they offered to students and conducted negotiations to secure better returns• Delivered seminars and workshops while overseas to provide relevant information to prospective students wishing to study in colleges in New Zealand• Prepared and facilitated seminars and workshops at NZ colleges and community centres to promote the company’s visa assistance services • Negotiated with agents on preparing and finalising contracts – primary contact point for NZ colleges relating to contracts, admissions and student support• Provided training to agents and their staff on recruiting for NZ colleges and immigration requirements• Designed and executed marketing campaigns across various social media channels, as well as print media

Auckland, New Zealand

Amritsar Area, India

I have been working as a Business Development Manger for Studywel Education Pvt Ltd, a company which specializes in student recruitment for New Zealand Institutes. My association with the company dates back to 2008 when I started recruiting students for New Zealand Institutes. I have organized various seminars and presentations in leading educational institutes promoting international institutes specifically focussing on recruitment for New Zealand colleges.

Amritsar Area, India

I started working for Lakshya Consultants in January 2006 Lakshya Consultants is a leading Education Consultants for Admissions to USA and New Zealand Educational Institutes. It also provides coaching for tests like GRE, GMAT, SAT, TOEFL & IELTS.I started the recruiting students for institutes specifically for New Zealand institutes and U.S. Universities. SInce then I have counselled numerous students and placed them in top universities of the world. My priority has been to provide top notch services to my students in an ethical way and counsel them to reach an institution which will bring the best out of them.