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Mrinal . Email & Phone Number
Head - Support and Customer Success
at
Seven Oceans
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Head - Support and Customer Success
Location
New Delhi, Delhi, India
Company size
Who is Mrinal .? Overview
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Quick answer
Mrinal . is listed as Head - Support and Customer Success at Seven Oceans, a with 86 employees, based in New Delhi, Delhi, India. AeroLeads shows a matched LinkedIn profile for Mrinal ..
Mrinal . previously worked as Head - Support & Customer Success at Seven Oceans and Head of Support at Seven Oceans. Mrinal . holds Master Of Computer Applications - Mca, Information Technology, A from Sikkim Manipal University - Distance Education.
Company email context
Email format at Seven Oceans
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Seven Oceans
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Profile bio
About Mrinal .
Accomplished Customer Success and Support leader with a proven track record in Maritime & Supply Chain SaaS Technology. Focus on building and scaling high-performance teams to deliver exceptional customer experiences. I drive customer satisfaction, loyalty, and retention. Skilled in Saas system implementation, customer support ticketing, and leading customer care teams globally. Passionate about fostering strong customer partnerships and driving business growth.
Current workplace
Mrinal .'s current company
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Seven Oceans
6 roles
Mrinal . work experience
A career timeline built from the work history available for this profile.
Head - Support & Customer Success
> Managed a global in-house support team across 3 continents.> Oversaw customer success for our SaaS product - Seven Oceans Commercials (SOC) with 500+ users> Implemented our in-house support CRM system that increased customer satisfaction by 20%.
Head Of Support
Successfully managed and scaled global customer support teams, delivering exceptional service through a rigorous quality assurance process involving multiple checkpoints.> Increased customer satisfaction score to 96%> Reduced customer support tickets by 40% through process optimization.
Manager Training And Implementation
Oversaw on-site training and implementation initiatives for select customer segments, successfully training over 50 user groups per client and executing complex, 3-month implementation projects for customer bases of 50-100 users.
Support Manager
Provided initial client support for Seven Oceans, contributing to daily operations and implementing efficient ticket management systems to enhance backend support.
Data Entry Supervisor
Oversaw data entry operations for multiple clients, fostering a culture of continuous improvement through peer-to-peer knowledge sharing and hands-on training.
Team & coworkers
Colleagues at Seven Oceans
Other employees you can reach at sevenoceans.com. View company contacts for 86 employees →
VM
Vishal Maurya
Colleague at Seven OceansDehradun, Uttarakhand, India
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SZ
Sitaraah Z.
Colleague at Seven OceansSingapore
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AS
Arunima Semwal
Colleague at Seven OceansDehradun, Uttarakhand, India
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SJ
Sudhanshu Joshi
Colleague at Seven OceansSingapore
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KS
Kapil Semwal
Colleague at Seven OceansDehradun, Uttarakhand, India
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Vishal Maurya
Colleague at Seven OceansDehradun, Uttarakhand, India
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SZ
Sitaraah Z.
Colleague at Seven OceansSingapore
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AS
Arunima Semwal
Colleague at Seven OceansDehradun, Uttarakhand, India
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SJ
Sudhanshu Joshi
Colleague at Seven OceansSingapore
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KS
Kapil Semwal
Colleague at Seven OceansDehradun, Uttarakhand, India
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4 education records
Mrinal . education
Master Of Computer Applications - Mca, Information Technology, A
Diploma In Computer Application, Computer And Information Sciences, General, A+
Hiltron Institute Dehradun
Bachelor Of Commerce - Bcom, Business/Managerial Economics, A+
Senior Secondary School Certificate, Business/Commerce, General, A+
FAQ
Frequently asked questions about Mrinal .
Quick answers generated from the profile data available on this page.
What company does Mrinal . work for?
Mrinal . works for Seven Oceans.
What is Mrinal .'s role at Seven Oceans?
Mrinal . is listed as Head - Support and Customer Success at Seven Oceans.
Where is Mrinal . based?
Mrinal . is based in New Delhi, Delhi, India while working with Seven Oceans.
What companies has Mrinal . worked for?
Mrinal . has worked for Seven Oceans.
Who are Mrinal .'s colleagues at Seven Oceans?
Mrinal .'s colleagues at Seven Oceans include Vishal Maurya, Sitaraah Z., Arunima Semwal, Sudhanshu Joshi, and Kapil Semwal.
How can I contact Mrinal .?
You can use AeroLeads to view verified contact signals for Mrinal . at Seven Oceans, including work email, phone, and LinkedIn data when available.
What schools did Mrinal . attend?
Mrinal . holds Master Of Computer Applications - Mca, Information Technology, A from Sikkim Manipal University - Distance Education.
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