Mrinalini Prasad Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Building a seamless customer support process- Team Structure: Established a streamlined customer support process for the team members.- Report Building: Developed comprehensive reports for performance tracking and analysis.- Daily Monitoring: Implemented daily tracking and monitoring of tasks to ensure efficiency.- Escalation Management: Managed.

Noida, Uttar Pradesh, India

CRM Performance - Customer Service Operations - Contributed in executing the operational tasks. Created a presentation for the examination team for the training purpose. - Worked with reputed edtech industries like Coursera, Udemy & linkedIn to understand their overall infrastructure regarding the operations & cost per course.- Monitored the ticket inflow.

Bengaluru, Karnataka, India

Entity of Qoruz

Bengaluru, Karnataka, India

(Creator Management)Building a one-stop solution for the infotainment creators, helping top-notch talents & their management to grow. (SaaS product)

Gurugram, Haryana, India

Zomato Win Team (Zomato Chat Operation, product - pro/proplus, edition, wallet)- Floor Manager/Team Lead - Handled a team of 35 members, contributing to thefunctional part of the team i.e structuring, monitoring, executing, catering to overall 1500+chats per day (India & UAE markets)- Operationally, handled the product suggestion with the tech/product team.

Gurugram, Haryana, India

Project 1: Worked on relisting the delisted GST & FSSAI partners. - Data managing, escalations & data collation from the client's side & the internal GST team. - Part of the IVR creation team.Project 2: CN Refunds (Advertisements) Operation & Escalations. - Data, documents & operations from both client & internal departments. - Handling the escalations &.

Gurgaon, India

Key Responsibilities:1. Handling the product, hygiene rating for Indian and International Markets like Lebanon, Qatar, and UAE2. Have contributed in improving the Hygiene rating of the restaurant by 25% using different matrix3. Monitoring internal sales targets and progress; planning and executing growth for the given countries4. Development of control.

Gurgaon, India

- Data management and data analysis – Managed data of 24,000 restaurants single-handedly for Delhi NCR- Worked with new product initiatives in terms of data management.- Sourcing, curating and updating the content of 26 cities for Zomato.- Content Training

Gurgaon, India

Key Responsibilities:1. Handled and worked in the client management vertical with a team size of 42. Looked after handling escalations from clients and users for APAC, UAE, SA, Qatar, Lebanon, Sri Lanka, UK, Australia, New Zealand, Metro Manila, Kuala Lumpur, Cebu & Jakarta.3. Majorly client servicing and lead generation4. Handled Content Training and.

Gurugram, Haryana, India

1. Processed and analyzed raw data into reports for various projects2. Worked in the Project Management team to identify and fix gaps in city content to shoot up the productivity in the city.3. Flaws of various steps in data collection and moderation app were improved for this fleet.4. Worked in maintaining the merchant experience globally.

Noida, India

I have worked as an intern at Hindustan Times, worked on one of their projects/live site, livehindustan.com which was on, html5/css3, js, and php5.6(AWS cloud). Database: Mysql.The overall learning period gave an excellent exposure to the cooperate world.Good hands over HTML/CSS, js, PHP, and Mysql.

Bachelor Of Technology (B.Tech.), Computer Science

X+2, Science

X

10Th Std

Activities and Societies: 1. Won a Junior Championship Trophy in athletics, in Chennai, TN 2. Leader of a overall House at secondary.