Mrinalini Vasudevan Email & Phone Number

Mumbai, Maharashtra, India

Third Bridge is a global research firm disrupting the traditional investment research market providing some of the world’s largest hedge funds, mutual funds, private equity funds and management consultancies with unique, human-led insights to help them make better investment decisions. A vision to deliver deep insight and unbiased market intelligence has evolved into a business with a range of complementary products, and a global presence and client base.Third Bridge Forum gives investors clarity and insight through detailed Interviews with industry executives, providing granular and highly relevant information that is hard to find elsewhere. Third Bridge Connections offers investors direct access to prequalified industry experts through 1:1 consultations and private meetings, providing unfiltered insights into companies and markets.

Chennai, Tamil Nadu, India

● Account Portfolio Management: Managed Enterprise client accounts across East Asia (APAC), ensuringalignment with regional goals and achieving high client satisfaction and retention.● Client Relationship Management: Built strong relationships with key stakeholders, conducting regularbusiness reviews to align client objectives with impress.ai’s solutions.● Project Management: Led multiple client projects, coordinating with cross-functional teams to ensuretimely delivery and meeting client expectations.● Issue Resolution & SLA Adherence: Monitored and resolved client-reported issues using Freshdesk,ensuring compliance with SLA requirements and enhancing client experience.● Product Adoption & Customer Engagement: Drove product adoption by updating clients on newfeatures, conducting training sessions, and providing ongoing support.● Customer Journey Management: Mapped and optimized the customer journey, working with internalteams to enhance the client experience and drive retention.● Data-Driven Insights: Leveraged analytics tools to monitor platform performance, providing actionableinsights and recommendations for continuous improvement.● Internal Collaboration & Process Optimization: Collaborated with cross-functional teams to streamlineprocesses and improve service delivery.● Client Training & Onboarding: Led client onboarding and training, ensuring a smooth transition andeffective platform adoption.● Strategic Business Reviews: Conducted regular business reviews to discuss performance metrics, identifygrowth opportunities, and align on future goals.● Feedback Loop Implementation: Established feedback loops to integrate client input into productdevelopment and service improvements.● Risk Management: Identified and mitigated risks within client accounts, maintaining high satisfaction andretention rates.● Client Advocacy: Acted as a client advocate, ensuring feedback was communicated to product anddevelopment teams to influence improvements.

Chennai, Tamil Nadu, India

● Managed client accounts across East Asia (APAC)- Singapore, Malaysia, Indonasia● Actively engaged and collaborated with diverse clients to comprehend their unique challenges and specific requirements. Strategically addressed client issues by empathetically understanding their perspective and proposing effective solutions to meet their needs.● Chatbot implementation: Collaborated with clients and internal teams for chatbot implementation, from requirement gathering to post-launch health checks and incident management, ensuring efficient implementation and suggesting best practices for optimization.● Created metrics and analytics: Developed and implemented robust metrics and analyticssystems to track and analyze client platform usage, providing valuable insights for business growth.● Project Management: Developed project plans and managing internal processes, ensured strict adherence to timelines and met client expectations.● Assumed responsibility for client deliverables, ensured rigorous quality assurance practices are followed to maintain high-quality outputs.● Proficiently oversaw Freshdesk tickets assigned to clients, ensuring prompt closure and maintaining exceptional client satisfaction levels. Conducted in-depth analysis of tickets and client usage data, providing comprehensive insights to drive product improvement and user satisfaction.● Creating regular reports and presentations, leveraging data to enhance client engagement and satisfaction, ensuring the delivery of high-quality outcomes. Offered comprehensive training sessions and walkthroughs to clients, facilitating smooth adoption of new features.● Collaborating with the Customer Success team to support client renewals, leveraging strong client relationships and service excellence.● Meticulously recording all client details and communications in Confluence for effective collaboration and future reference

Chennai, Tamil Nadu, India

● Managed client accounts across Northern Europe (EU)- Sweden, Belgium, Denmark,Ireland, Luxembourg.● Established and oversaw a robust sales pipeline, meticulously forecasting and reporting sales metrics, ensuring consistentprogress towards revenue targets.● Proactively sought and identified new business prospects within the existing account portfolio, capitalising on opportunities for businessexpansion and growth.● Proactively generated and pursued sales leads within managed accounts to achieve and surpass revenue targets, contributing significantly to the team & the company'sgrowth trajectory.● Strategically identified and pursued cross-selling and up-selling opportunities, enhancing customer lifetime value and contributing to revenue maximization.● Collaborated extensively with cross-functional teams, including product, marketing, and customer success, ensuring alignment to delivercustomer-centric solutions that exceeded expectations.● Strategic Business Reviews: Conducted regular business reviews with key stakeholders to assess performance,address challenges, and identify opportunities for growth and improvement.● Engaged actively with customers to comprehend their unique business requirements, providing tailored solutions while staying updatedon industry trends and market developments.● Client Advisory Services: Acted as a trusted advisor to clients, providing strategic guidance andrecommendations to optimise their business outcomes and achieve their objectives.● Contract Negotiations and Renewals: Led negotiations for contract renewals and expansions, drivingfavourable terms and ensuring mutually beneficial agreements for both the company and the client.● Ensure customer needs are met and exceeded: Ensured customer needs were not just met but exceeded, aligning offerings with their evolving requirements to maintain a high level of satisfaction and loyalty.

Chennai, Tamil Nadu, India

● Account portfolio- Managed client accounts across NA- USA & Canada● Provided prompt, efficient, and high-quality service: Ensured top-notch service delivery to Amazon Sellers, promptly addressing their queries and concerns through email and phone, consistently maintaining high service standards.● Assisted with a diverse range of seller support services: Offered comprehensive assistance encompassing catalog integration, user interface and account issue resolution, vendor setup, order management,pickup/delivery coordination, and management of products, including product detail flow and feedbackhandling.● Ticket raising and follow-up with internal teams: Managed the seamless coordination of issue resolution by raising tickets and meticulously following up with internal teams, ensuring effective communication and resolution of seller concerns.

Chennai, Tamil Nadu, India

Chennai Area, India

Pgdba, Business Administration In Marketing

Certification, Interior Design

Bachelor Of Science, Biotechnology