Mrinalini Vasudevan Email & Phone Number

Mumbai, Maharashtra, India

Third Bridge is a global research firm disrupting the traditional investment research market providing some of the world’s largest hedge funds, mutual funds, private equity funds and management consultancies with unique, human-led insights to help them make better investment decisions. A vision to deliver deep insight and unbiased market intelligence has.

Chennai, Tamil Nadu, India

• Account Portfolio Management: Managed Enterprise client accounts across East Asia (APAC), ensuringalignment with regional goals and achieving high client satisfaction and retention.
• Client Relationship Management: Built strong relationships with key stakeholders, conducting regularbusiness reviews to align client objectives with impress.ai’s solutions.
• Project Management: Led multiple client projects, coordinating with cross-functional teams to ensuretimely delivery and meeting client expectations.
• Issue Resolution & SLA Adherence: Monitored and resolved client-reported issues using Freshdesk,ensuring compliance with SLA requirements and enhancing client experience.
• Product Adoption & Customer Engagement: Drove product adoption by updating clients on newfeatures, conducting training sessions, and providing ongoing support.
• Customer Journey Management: Mapped and optimized the customer journey, working with internalteams to enhance the client experience and drive retention.

Chennai, Tamil Nadu, India

• Managed client accounts across East Asia (APAC)- Singapore, Malaysia, Indonasia
• Actively engaged and collaborated with diverse clients to comprehend their unique challenges and specific requirements. Strategically addressed client issues by empathetically understanding their perspective and.
• Chatbot implementation: Collaborated with clients and internal teams for chatbot implementation, from requirement gathering to post-launch health checks and incident management, ensuring efficient implementation and.
• Created metrics and analytics: Developed and implemented robust metrics and analyticssystems to track and analyze client platform usage, providing valuable insights for business growth.
• Project Management: Developed project plans and managing internal processes, ensured strict adherence to timelines and met client expectations.
• Assumed responsibility for client deliverables, ensured rigorous quality assurance practices are followed to maintain high-quality outputs.

Chennai, Tamil Nadu, India

• Managed client accounts across Northern Europe (EU)- Sweden, Belgium, Denmark,Ireland, Luxembourg.
• Established and oversaw a robust sales pipeline, meticulously forecasting and reporting sales metrics, ensuring consistentprogress towards revenue targets.
• Proactively sought and identified new business prospects within the existing account portfolio, capitalising on opportunities for businessexpansion and growth.
• Proactively generated and pursued sales leads within managed accounts to achieve and surpass revenue targets, contributing significantly to the team & the company'sgrowth trajectory.
• Strategically identified and pursued cross-selling and up-selling opportunities, enhancing customer lifetime value and contributing to revenue maximization.
• Collaborated extensively with cross-functional teams, including product, marketing, and customer success, ensuring alignment to delivercustomer-centric solutions that exceeded expectations.

Chennai, Tamil Nadu, India

• Account portfolio- Managed client accounts across NA- USA & Canada
• Provided prompt, efficient, and high-quality service: Ensured top-notch service delivery to Amazon Sellers, promptly addressing their queries and concerns through email and phone, consistently maintaining high service.
• Assisted with a diverse range of seller support services: Offered comprehensive assistance encompassing catalog integration, user interface and account issue resolution, vendor setup, order management,pickup/delivery.
• Ticket raising and follow-up with internal teams: Managed the seamless coordination of issue resolution by raising tickets and meticulously following up with internal teams, ensuring effective communication and.

Chennai, Tamil Nadu, India

Chennai Area, India

Pgdba, Business Administration In Marketing

Certification, Interior Design

Bachelor Of Science, Biotechnology