Mrinalini Chourasia Email & Phone Number

Toronto, Ontario, Canada

• Assisted in budget preparation, supported day-to-day operations, strategic sourcing, and contract negotiations, worked with SAP, VDI and Microsoft Power BI
• Updated procurement policies, developed performance standards, and optimized business process flows
• Led/supported the implementation of Supplier Relationship Management and Contract Management Framework
• Developed reporting tools to enhance operational efficiency, analyzed, tracked, monitored and presented data for decision-making, and prepared departmental metrics
• Conducted research, performed analysis, and managed supply chain projects; supported emergency management within supply chain

Regina, Saskatchewan, Canada

• Identified and managed risks relating to SaskPower’s procurement card policies by extracting data using tools like SAP ERP, Excel, Outlook, TeamMate+
• Established processes and systems enable compliance with the policies, procedures, laws, and regulations that could significantly impact SaskPower
• Evaluated information and the means used to identify, measure, analyze, classify, and report such information are reliable and have integrity

Regina, Saskatchewan, Canada

• Provided front line service (40+ calls daily) and information to customers and public concerning corporate service, rates, regulations, and policies
• Specialized in collection calls, deferred payments, payment arrangements and move-in and move- out (Processing 45+ applications on daily basis)
• Received, investigated and responded to customer inquiries, complaints and outage notifications and directed to appropriate resource when necessary
• Demonstrated safety awareness and adheres to safety rules and regulations
• Negotiated payment arrangements with customers with outstanding balances, processed skip tracing and reviewed final bills
• Analyzed and resolved billing issues and related activities

Oakville, Ontario, Canada

• Provided the exceptional guest experience through the delivery of exceptional products and services
• Performed work in a fast-paced and multitasking environment

Bengaluru, Karnataka, India

• Handled internal audits for exchanges provided over Thomson Reuters’s products before the exchanges audit Thomson Reuters
• Coordinated with the team; analyzing the root cause for the new exceptions raised for Order Management specialist every month and present the same to the stakeholders
• Coordinated and set up meetings with Order Management Specialist to discuss the different compliance issues and driving a quick resolution

Bengaluru, Karnataka, India

• Create and analyze documentation, ensuring correct and timely data is delivered
• Pro-actively contribute to process improvement efforts
• Assist in creating new and revised policies and procedures