Mrinalini Chourasia Email & Phone Number

Toronto, Ontario, Canada

• Assisted in budget preparation, supported day-to-day operations, strategic sourcing, and contract negotiations, worked with SAP, VDI and Microsoft Power BI• Updated procurement policies, developed performance standards, and optimized business process flows• Led/supported the implementation of Supplier Relationship Management and Contract Management Framework• Developed reporting tools to enhance operational efficiency, analyzed, tracked, monitored and presented data for decision-making, and prepared departmental metrics• Conducted research, performed analysis, and managed supply chain projects; supported emergency management within supply chain

Regina, Saskatchewan, Canada

• Identified and managed risks relating to SaskPower’s procurement card policies by extracting data using tools like SAP ERP, Excel, Outlook, TeamMate+• Established processes and systems enable compliance with the policies, procedures, laws, and regulations that could significantly impact SaskPower• Evaluated information and the means used to identify, measure, analyze, classify, and report such information are reliable and have integrity

Regina, Saskatchewan, Canada

• Provided front line service (40+ calls daily) and information to customers and public concerning corporate service, rates, regulations, and policies• Specialized in collection calls, deferred payments, payment arrangements and move-in and move- out (Processing 45+ applications on daily basis)• Received, investigated and responded to customer inquiries, complaints and outage notifications and directed to appropriate resource when necessary• Demonstrated safety awareness and adheres to safety rules and regulations• Negotiated payment arrangements with customers with outstanding balances, processed skip tracing and reviewed final bills• Analyzed and resolved billing issues and related activities

Oakville, Ontario, Canada

• Provided the exceptional guest experience through the delivery of exceptional products and services• Performed work in a fast-paced and multitasking environment

Bengaluru, Karnataka, India

• Handled internal audits for exchanges provided over Thomson Reuters’s products before the exchanges audit Thomson Reuters• Coordinated with the team; analyzing the root cause for the new exceptions raised for Order Management specialist every month and present the same to the stakeholders• Coordinated and set up meetings with Order Management Specialist to discuss the different compliance issues and driving a quick resolution

Bengaluru, Karnataka, India

• Create and analyze documentation, ensuring correct and timely data is delivered• Pro-actively contribute to process improvement efforts• Assist in creating new and revised policies and procedures