Mrinmoy Dutta Email and Phone Number

| Achievements |• Developed macro base and Formulated numerous trackers, logs, reports using MS Excel and PowerPoint for business reporting and process stabilization purpose; administered data handling work using MS Access and MS Excel• Launched a process improvement initiatives which saved approximately 100 minutes of Feedback & QC efforts on monthly basis on errors occurred and the estimated value is $13.33 million is for the potential end customer. This improvement also eliminate errors on a particular and related CTQs.• Improved assigned team’s Productivity 30% between 3 months (Nov-2017 to Jan 2018).| Key Responsibilities |• Overseeing a team of 54 associates supported by two shift supervisors and QC for managing complete operations while adhering to company policies, procedures and SLA ( from January 2018 to January 2019).• Driving daily production numbers, monitoring quality and managing prioritization of work.• Generate tack sheet for new associate, update the tack sheet with new process changes to track processed volume type correctly (current project track sheet is a macro base and a manual tracker ) • Organizing employee engagement activities and conducting one-o-one performance discussions and conducting appraisals.• Creating developmental plans for individual associates as per policy and internal requirementcoordinating with stakeholders to drive corporate and HR initiatives within the process & corporate level as and when required.• Maintaining security and QMS policy compliance.• Involved in AHT Baselining, FTE estimation & Volume Forecasting, SLA Baselining based on Historical Performance, FMEA and Risk Analysis.• Implementing Business Continuity Plan for the team during contingent situations.• Responsible for maintaining of monthly deliverables at process level and coordinating with cross functional teams for relevant approvals to maintain audit compliance.

| Achievements |• Launched process improvement initiatives by implementing LEAN principles to improve accuracy and productivity.• Worked with customer to setup a feedback email box and a tracker to enhance the external feedback mechanism and reduce the TAT for feedback resolution.• Developed macro base multiple automated trackers to minimized reporting time for business reporting and process stabilization purpose.| Key Responsibilities |• Established quality check plan for the process, defined critical to quality parameters based on customer metrics.• Responsible for Internal quality checks and publishing metrics for team, management and customer.• Maintaining quality deliverables on both customer and organizational end.• Feedback sharing and performing Root Cause Analysis to identify the knowledge gaps and other actionable areas.• Control chart analysis, COQ calculation, QC calibration and Causal Analysis and Resolution (CAR) as per CMMi standards.• Responsible for driving process improvement with the help of six sigma tools.• Preparing Plan for Initial Process Training and Continuous learning by incorporating the individual needs and Quality requirements.• Monitoring the process awareness levels of the associates and plan intervention as required

| Achievements |• Just with one day processing – Productivity and Accuracy, get a chance to move or work in live environment.• Have worked first with different source of leads and for the sub type of work.| Key Responsibilities |• Allocation procedure• Generated reports for customer reporting; engaged in SLA reporting for the entire process. • Develop HTML base SOP for the easy navigation.