Isaac Rubio Email & Phone Number

Rialto, Ca, Us

Rancho Cucamonga, California, United States

Irvine, California, United States

Managed a book of 15 clients by project planning with superiors, delegating simpler assignments to interns for training and peer review, and providing financial analysis by creating IBNP’s, claims experience reports, and renewal rate projection modelsEnsured most accurate renewal budget estimates by analyzing the financial impact of medical plan design adjustments, group demographic changes or company acquisitions, and overall medical and pharmaceutical trendsVerified clients… Show more Managed a book of 15 clients by project planning with superiors, delegating simpler assignments to interns for training and peer review, and providing financial analysis by creating IBNP’s, claims experience reports, and renewal rate projection modelsEnsured most accurate renewal budget estimates by analyzing the financial impact of medical plan design adjustments, group demographic changes or company acquisitions, and overall medical and pharmaceutical trendsVerified clients legal compliance by calculating ARV’s of medical plans and comparing against ACA minimum coverage requirements, comparing plan designs against Part D Creditable Coverage, and adjusting employee contributions to pass the FPL Safe HarborSpearheaded the stop loss renewal process by analyzing high cost claims experience against incumbent offers, marketing for more competitive rates, and modeling the total liabilities of each offer to match the clients’ risk profile, then presenting the results to client leadership along with detailed explanations of the ISL and Agg Spec deductibles, lasered claimants, and projected total premium cost Show less

Chino, California, United States

Communicated skillfully with clients, vendors, and dealerships over the phone to diagnose issues pertaining to in-car, and application-based technologies, then provided detailed instructions to resolve issues and educate customers on systems and technology that affect quality of user experienceManaged cases between consumers and back-end teams that require more time, investigation, and communication to resolve irregular complicationsUtilized technical coding to create case… Show more Communicated skillfully with clients, vendors, and dealerships over the phone to diagnose issues pertaining to in-car, and application-based technologies, then provided detailed instructions to resolve issues and educate customers on systems and technology that affect quality of user experienceManaged cases between consumers and back-end teams that require more time, investigation, and communication to resolve irregular complicationsUtilized technical coding to create case specific data, and identify analytic trends that detail widespread issues regarding new vehicle models, software updates, and back-end issuesIdentified most efficient practices in case handling, allowing department best achievement of more than 50 cases handled and closed in under 1 business day, for which I earned the “Top Tech Specialist of April” Award Show less

San Bernardino, California, United States

Provided consultation to client to ascertain technological needs by determining facility goals, understanding company limitations, and designing a tech plan from conception to actualizationImplemented tech plan by building a custom computer with mass storage to ensure reliable performance and secure visit footage, installing Nest cameras to achieve accessible live visit check-ins and footage extraction, and setting up complete entertainment systems to provide age-appropriate engagement… Show more Provided consultation to client to ascertain technological needs by determining facility goals, understanding company limitations, and designing a tech plan from conception to actualizationImplemented tech plan by building a custom computer with mass storage to ensure reliable performance and secure visit footage, installing Nest cameras to achieve accessible live visit check-ins and footage extraction, and setting up complete entertainment systems to provide age-appropriate engagement for family visitsTrained clients to utilize all programs and applications employed to gain proficiency in newly installed and configured tech, from data retrieval and collection to data analysis, and performed troubleshooting when problems were out of the scope of the clients understanding Show less