Muhammad Ismail Email & Phone Number

Dubai, United Arab Emirates

As a Digital Marketing and Operations Manager at Rain Management Consultancy, I am committed to driving operational excellence, crafting impactful digital strategies, and ensuring seamless processes within the fast-paced ecommerce and private label industries. My role blends strategic planning with hands-on execution to elevate brand presence and streamline operations.Key Responsibilities and Achievements:Developed and implemented comprehensive operational policies and procedures, improving efficiency and productivity across teams.Defined and tracked Key Performance Indicators (KPIs) for team members, ensuring measurable success and accountability.Led ecommerce and private label operations, driving the growth and performance of online ventures.Spearheaded digital branding initiatives by creating brand guidelines, mission statements, and defining the company's vision and values.Managed end-to-end branding for products sourced internationally, working closely with freight forwarders and shipping partners to ensure smooth logistics.Directed recruitment efforts for top-tier professionals, including graphic designers, Shopify developers, payment gateway specialists, and digital marketing experts.Oversaw Quality Control and Quality Assurance (QC/QA) for website content on Shopify, ensuring alignment with the brand’s tone and standards.Utilized Monday.com ERP to streamline project management, task delegation, and team collaboration, enhancing efficiency and transparency.Managed domain registration, hosting services, and digital infrastructure to ensure a reliable and robust online presence.Designed and executed data-driven digital marketing campaigns, leveraging tools like Google Ads, Meta, and TikTok to increase traffic and conversions.Coordinated inventory management, supply chain operations, and order fulfillment to deliver exceptional customer experiences.

United States

➢ Requirements elicitation, understanding, analysis and management ➢ Responsible for complete design, development and testing for software projects ➢ Used Android Studio for development and Android Virtual Device, and Android Debug Bridge as debugging tool ➢ Responsible in making use of the REST service, getting JSON response and applying GSON to parse data to retrive the required information ➢ Used Asynctask to get Response from RESTful web server, And used SQLite to cache the data received from the RESTful web services ➢ Worked on the screen orientations (landscape and portrait) support ➢ Used web views, list views and populated lists to display the lists from database using simple adapters ➢ Responsible in make use of Camera API for capturing and uploading the documents and added E-signature feature ➢ Testing and Debugging -Work closely with the Solution Quality Analysts by providing debugging and testing assistance as needed ➢ Used SVN for branching and merging new feature without disrupting mainline development on trunk Environment: Android Studio, Android-Plugin, Java, SQLite, XML, Android SDK 4.4

United Arab Emirates

Role Details• Working with 3PL companies for sales (Amazon, Noon, Sharaf DG, Carrefour, Dubai Store, Talabat, First Cry, Namshi, Amazon Vendor and B2B).• Working on Microsoft Dynamics 365, Shopify, Big Commerce and Magento.• Get the products listed on websites and price/inventory management according to trend.• Work with marketing and CRM teams to optimize campaigns and strategies across channels and using Shopify/Big Commerce interface.• Develop and maintain important partner relationships with Suppliers and generate revenues from these relationships.• Produces info load sheets, promotions/curated events, content management and marketing on Social Media including Facebook, Instagram, Twitter, TikTok etc.Key Achievements▪ Working with team to make sure all going smooth and increase sales and profit.▪ Shopify, Big Commerce, Magento, Word Press, Microsoft Dynamics ERP.

Dubai, United Arab Emirates

Role Details• Overseeing and developing marketing campaigns• Conducting research and analyzing data to identify and define audiences• Devising and presenting ideas and strategies• Promotional activities• Organizing events and product exhibitions• Monitoring performance.Key Achievements▪ Maintaining websites and looking at data analytics▪ Managing campaigns on social media.

Dubai, United Arab Emirates

Eklicks.com is a rapidly-growing e-commerce company based in Dubai, UAE.Key Responsibilities,➢ Regulate social media channels i.e. Facebook, Twitter, Google AdWords etc. to effectively drive brand awareness, engagement, and traffic to social media pages.➢ Analyze the customer insight to plan and implement the strategies to increase business and determine the ROI and KPI's. ➢ Work with digital service providers, outside consultants, vendors to accomplish the e-commerce mission➢ Generate more than 60% leads of a total budget of each campaign. ➢ Design and launch email marketing campaigns with a daily target of minimum 4000 emails.➢ Organize and Attend events, exhibitions and promotion activities for new businesses.➢ Maintain accounts of approximately 65% existing clients as well as the new clients.➢ Research and analyze market trends and new products to make marketing and business development strategies to enhance the business.➢ Ensure that the online store maintains a high quality by reviewing website content, identifying errors, making changes and guiding the marketing team to improve their product listings as necessary➢ Approach and proposes potential business deals to more than 15 established and leading brands weekly.➢ Manage day-to-day operations to grow e-commerce business including but not limited to sales planning, forecasting & reporting, web analytics, digital marketing, and fulfillment.➢ Foster and track more than 25 external vendors and perform as a bridge between external vendors and operations department.➢ Conduct 2 weekly meetings with vendors and logistic companies to resolve the problems related to stock to enhance the work efficiency.➢ Coordinate with 3 logistic companies for payment recovery and to resolve issues

Pakistan

➢ Mobile Applications Development:➢ Android Custom Launcher➢ 5 Star Restaurant Menu Selector➢ Online Shopping Cart (Android + Web)