Ismail Hassan Email and Phone Number
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As a seasoned professional in sales development, customer excellence, and product management, I bring a diverse skill set and a track record of success in the FMCG and software industries. With a strong foundation in setting and implementing sales strategies, managing teams, and driving customer satisfaction, I thrive in dynamic environments where innovation and continuous improvement are key.Professional Journey:At HERO Group, I started as a Sales Development Coordinator, where I honed my skills in setting sales targets, managing promotions, and supporting a nationwide sales force. I successfully launched the Handheld Mobilization Solution System for traditional trade distributors and the Merchandising System for the modern market. As I advanced to the role of Sales Development Supervisor, I further developed my leadership abilities, overseeing handheld device management, leading software implementations, and coordinating with distributors to drive sales performance.Transitioning to INCUBE, I embraced the role of Customer Excellence Manager, where I designed and implemented customer service policies, managed key customer relationships, and ensured seamless customer interactions. My efforts were focused on integrating customer needs into all business aspects and continuously improving the customer experience through feedback and best practices.In my current role also as Product Manager for Edge, a mobile device management software developed by our partner Springdel, I am responsible for product strategy, feature development, and customer support. I collaborate closely with cross-functional teams to deliver high-quality software solutions that meet market demands and customer needs. Additionally, I serve our customers across the GCC region, traveling to the UAE, Jordan, and other locations to provide on-site support and ensure their success.Core Competencies: • Sales Development and Planning • Project Management • Team Management and Leadership • Customer Service and Excellence • Technology and Software Management • Vendor Negotiation and Coordination • Reporting and Analysis • Innovation and Continuous Improvement • Regional Experience in GCCWith excellent communication, problem-solving, and analytical skills, I am passionate about driving business results and fostering strong relationships with customers and stakeholders. My leadership and coaching abilities empower teams to deliver exceptional performance and exceed expectations.
Springdel
View- Website:
- springdel.com
- Employees:
- 37
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Regional Product ManagerSpringdelCairo, Cairo Governorate, Eg
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Customer Excellence ManagerIncube Fzco Jan 2023 - PresentCairo, EgyptAs a Customer Excellence Manager, I ensure that all customer interactions are smooth, seamless, and result in a positive experience. With a deep understanding of customer needs and preferences, I develop and implement strategies that enhance customer satisfaction and loyalty.Key Responsibilities: • Design and implement customer service policies and procedures to enhance satisfaction and loyalty. • Develop and maintain relationships with key customers, ensuring their needs are met and concerns are promptly addressed. • Manage customer complaints and escalations, ensuring timely and effective resolution. • Collaborate with cross-functional teams to integrate customer needs into all aspects of the business, from product development to marketing and sales. • Conduct customer satisfaction surveys and focus groups to gather feedback and continuously improve the customer experience. • Train and coach customer service representatives, ensuring they have the skills, knowledge, and tools needed to deliver exceptional service. • Stay up-to-date with industry trends and best practices in customer service, and recommend improvements to enhance the customer experience. • Travel extensively across the GCC region, including the UAE and Jordan, to provide on-site support and ensure client needs are met.Skills: • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. • Strong problem-solving and analytical skills, with the ability to identify and address customer needs effectively. • Proven experience in customer service management, with a track record of delivering exceptional customer experiences. • Knowledge of customer experience metrics and measurement, and the ability to use this information to drive business results. • Strong leadership and coaching skills, with the ability to motivate and develop a team of customer service representatives. -
Regional Product ManagerSpringdel Aug 2023 - PresentCairo, EgyptAs the Product Manager for Edge, a mobile device management software developed by our partner Springdel, I am responsible for overseeing the product’s development, implementation, and continuous improvement to meet market demands and customer needs.Key Responsibilities: • Product Strategy and Roadmap: Developed and executed the product strategy and roadmap for Edge, ensuring alignment with company goals and customer requirements. • Cross-Functional Collaboration: Worked closely with the development team at Springdel, as well as internal stakeholders, to ensure seamless integration and functionality of the software. • Customer Insights and Feedback: Conducted market research and gathered customer feedback to inform product enhancements and new feature development. • Feature Development: Prioritized and managed the development of new features and updates, ensuring timely delivery and high-quality standards. • Product Launches: Led product launch initiatives, including coordinating marketing efforts, training sales teams, and ensuring customer readiness. • Technical Support: Provided technical support and guidance to customers, helping them effectively implement and utilize the Edge. • Performance Monitoring: Monitored product performance and usage metrics to identify areas for improvement and drive continuous enhancements. • Training and Documentation: Created comprehensive training materials and documentation to support customers and internal teams in using Edge effectively. • Stakeholder Communication: Maintained regular communication with stakeholders to provide updates on product progress, gather feedback, and align on future developments.Key Achievements: • Successfully launched several key updates and new features, improving user experience and expanding the software’s capabilities. • Established strong relationships with key customers, leading to increased adoption and customer satisfaction. • Enhanced product performance and reliability.
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Sales Development SupervisorHero Group Mar 2018 - Dec 2022EgyptAs a Sales Development Supervisor, I successfully enhanced various aspects of sales operations and technology management within the company.Key Responsibilities: • Handheld Management: Managed around 200 handheld devices nationwide, ensuring regular maintenance and quality checks, and acting as the intermediary between users and the service producer. Conducted regular visits to distributors to monitor handheld performance and ensure compliance with protocols. • Software Responsibilities: Handled software installation and maintenance, ensuring systems were up-to-date and functional. Trained new representatives and accountants on software usage. • Team Management: Supervised the Sales Development Coordinator, and set priorities. Provided daily support to the sales force team to ensure efficient sales operations. • Innovation and Projects: Initiated new ideas and projects to support sales and increase team efficiency. Served as project manager for departmental projects. • Vendor Negotiations: Negotiated with vendors to secure the best deals, optimizing costs and enhancing supplier relationships. • Prepared and presented monthly sales analysis and development reports at sales manager meetings, providing insights for strategic decisions. • Acted as the focal point between the company and distributors, updating trading activities, sales targets, and commissions. • System Management: Managed the report builder module for efficient data retrieval. Ensured all invoices were registered and monitored registered orders and available stock. Controlled the sales process and monitored representatives’ activities. •Specialized in SOTI MobiControl, managing all devices remotely. • Sales and Development Planning. • Merchandising System Management: Oversaw the merchandising system, following up with 60 merchandisers to ensure effective execution. • Managed the internal sales audit team, ensuring compliance with sales policies and procedures. -
Sales Development CoordinatorHero Group Dec 2014 - Feb 2018Cairo, Egypt• Developed and executed sales and development plans, ensuring alignment with company goals. • Oversaw all new sales development projects, ensuring timely and effective implementation. • Managed and maintained approximately 180 handheld devices nationwide, ensuring both hardware and software were in optimal condition. • Recorded and controlled promotions, updating trading activities in the system. • Administered sales representative commissions and ensured accuracy. • Utilized the report builder module in the new system to generate comprehensive data reports. • Set sales targets for distributors, analyzed their achievements, and monitored distribution and coverage. • Conducted daily and monthly sales analysis by SKU versus forecast, providing actionable insights. • Provided daily support to the sales force team, facilitating smooth operations. • Maintained accurate records of sales activities and transactions. • Specialized in SOTI, managing all devices remotely.Main Achievements: • 2014-2015: Successfully launched the Handheld Mobilization Solution System for all traditional trade distributors, equipping 180 sales representatives across 34 distributors. • 2016: Implemented the Merchandising System in the Modern Market, overseeing 55 merchandisers nationwide.
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Automation SpecialistHero Group Jun 2014 - Nov 2014Cairo, EgyptHandling and implementing sales Automation project
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Customer Service AgentBank Abc Aug 2012 - Sep 2012Cairo, EgyptCustomer Service Agent -
Finance PositionsTalaat Moustafa Group Jun 2012 - Jul 2012Cairo, EgyptBanking Department
Ismail Hassan Education Details
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Frequently Asked Questions about Ismail Hassan
What company does Ismail Hassan work for?
Ismail Hassan works for Springdel
What is Ismail Hassan's role at the current company?
Ismail Hassan's current role is Regional Product Manager.
What is Ismail Hassan's email address?
Ismail Hassan's email address is is****@****del.com
What schools did Ismail Hassan attend?
Ismail Hassan attended Assiut University.
Who are Ismail Hassan's colleagues?
Ismail Hassan's colleagues are Jamshid Mamatkulov, Bowin Teng, Vlad Honcharov, Yun-Wen L., Terry Jones, Victor Law, Bo-Kai Wang.
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Ismail Hassan
Data Analyst & Data Scientist Enthusiast | Content Creator | Virtual Assistant.Alexandria, Egypt -
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