- Building and sustaining strong relationships with a 600+ account portfolio across SMB to Enterprise segments to ensure customer satisfaction, retention, and increased lifetime value through targeted cross-selling and up-selling.- Identifying new business opportunities within the account portfolio, generating sales leads, and meeting revenue targets through a well-managed sales pipeline and accurate forecasting.- Engaging with customers to understand their business goals and offering tailored solutions that address specific requirements.- Collaborating with cross-functional teams (product, marketing, and customer success) to deliver solutions aligned with customer needs and expectations.- Mentoring account managers to help them achieve their goals by providing guidance on best practices and performance improvement.- Staying informed on industry trends, market changes, and competitor actions, and sharing insights with the team to refine strategy.

- Managed a diverse portfolio of over 250 SMB accounts in the Middle East and Africa, driving success through the strategic use of Freshworks' products and enhancing customer relationships.- Developed and executed innovative sales strategies to maximize revenue and foster long-term partnerships, supported by data-driven sales forecasts from Power BI to identify trends and growth opportunities.- Utilized tools like Sales Navigator, Lusha, and SimilarWeb for targeted prospecting and market analysis to uncover and capitalize on new business opportunities.- Translated business and technology needs from company leaders into impactful solutions through collaborative business reviews with Customer Success Managers to demonstrate the value of product investments and enhance adoption.

- Assisted with various administrative duties for the artists like performance contracts, payments, equipment acquisition, ticketing, exposure tactics, and schedule planning.- Supported in managing the communications with the venues for budgeting, negotiations, and realization of the shows.- Coordinated the social media promotions and monitored the statistics, mainly on Instagram and Reels, where choosing the best methodology lead to a 40% increase in the followers and post views.

Designed 100+ promotional creatives and conceptualized event themes for the online and offline shows