Responsible Person Import approved by MHRA

Responsible for all operational processes and branch support functions at the UK’s third largest pharmacy chain incorporating 780 branches and 6,500 staff with revenue of £750m and EBITDA of £62m.• Successfully streamlined the Branch Support Centre, re-aligning operational functions and included the procurement and implementation of a new customer support system. • Reviewed and redefined the company’s external Customer Satisfaction strategy.• Devised and successfully delivered a companywide ‘Listen, Act, Fix’ initiative, which engaged colleagues at all levels from executive to branch.

• Delivered over £4m savings in stock rationalisation and profit improvement.• Achieved an £800k saving off the annum locum resourcing budget in the first 12 months after a full strategic review of processes, contracts, MI reporting and recruitment systems.• Responsible for capacity and activity planning for the 780 branches.• Responsible for all communication from Head Office to branch, successfully re-designing the communication strategy to match business capacity and delivering marked improvements in compliance and engagement.• Responsible for all operational risk and professional compliance.

Responsible for operational and P&L activities of 26 retail branches employing 130 staff.• Devised and implemented strategies to move two loss-making branches into profit within 6 months.• Represented the company on BBC North West TV news.

Policy lead on pricing, reimbursement and prescription audit responsible for negotiations with Department of Health and supporting 11,000 pharmacy contractors.• Responsible for pharmacy contractor support during the roll out of the English Specials Tariff.• Negotiated with NHS England on contractor pricing and national medicine shortages.• Responsible for the audit of contractor payments made by NHS Business Services Authority.

Consultancy service for community pharmacists offering guidance and support on business turnaround, recruitment, governance and business development.

Responsible for all operational and professional activities in the company's 34 pharmacy outlets, wholesale division and online pharmacy employing 300 staff with a turnover of £50m• Doubled revenue from online sales. after successfully developing the company’s online retail site. • Launched company online doctor service.• Restructured branch and field management teams, which resulted in a more responsive and results focused operation. • Redefined company KPIs and delivered enhanced performance reporting.• Introduced a structured appraisal and performance management process. • Promoted the company by appearing as spokesperson on BBC regional TV news.

Responsible for all strategic and operational aspects of the company’s 13 branches, online pharmacy, distribution centre employing 150 staff with a turnover of £12m.• Doubled the company’s turnover having full responsibility for sales, P&L, budgeting and cash flow. • Secured the acquisition and successful integration of 6 new branches.• Successfully negotiated and secured two company refinancing deals along with a simultaneous change to first line wholesaler. • Secured the UK’s first internet pharmacy NHS contract after identifying the future opportunities of online retail and the inevitable move to electronic prescribing in the NHS. • Standardised and merged the group’s HR and resourcing policies.• Promoted the brand with a regular “Ask The Pharmacist” radio slot on BBC Radio Essex.

• Introduced and developed pioneering holistic clinics allowing patients convenient access to these services.• Responsible for all operations & sales activity in the 13 pharmacy stores and warehouse.• Responsible for all NHS and OTC purchasing for the groups 13 pharmacy stores and negotiation of trading terms with the company’s suppliers.• Implemented central purchasing and branch ordering systems.