Core Strengths:> Working Experience of 11+ Years. As a IVR application support/ production support engineer with Avaya technology.> Experience in new project initiatives, Operations management.> Having interaction for project handling including UAT, gathering requirement, mapping client requirement.> Change Management and daily ops.> Take on responsibilities and ability to create positive environment at work place.> Having ability to catch and adopt any kind of existing work environment or new technologies.> 7+ years of experience in Avaya experience portal(AEP).> Hands on experience on Avaya IVR related products.> Hands on experience in IVR testing and prepared test cases for ivr call flow.> Hands on working experience of database technology: SQL /ORACLE /MY SQL.> Hands on experience of tools-AAOD 6.0,AAOD-7.0,Putty 0.60,Toad and Tomcat servers.> Hands on 7+ years experience of Tomcat services.> Hands on work experience of operating system-Windows XP/Winodws 7/Winodws 8/Winodws 10/Linux/Oracle DB/ Sql server.> Hands on testing experience on JIRA tool.> Hands on experience on Avaya snow.> Hands on experience on citrix.> Implementation of business continuity plan.> Familiar with Contact Center technology, Call center call flow etc.> Hand's on experience on DR implementation.> Hand's on experience in Linux/AIX/Windows/DB patching.>Hands on 9+ years experience in Data analysis and Contact centre report analysis.