"Driven Operations & Customer Experience Leader | Transforming Processes and Teams for Outstanding Results"With a strong foundation in Process Optimization, Customer Satisfaction (CSAT), and Team Development, I have a proven track record of driving operational excellence and measurable impact. Having led teams to win 'Best Team of the Year' awards three times at MakeMyTrip, I've developed a deep understanding of the customer journey, data-driven decision-making, and innovative problem-solving. My commitment to enhancing the customer experience is reflected in my success in elevating CSAT scores from 35% to over 90%, saving ₹5 lakhs through strategic decisions, and creating sustainable improvements in service delivery.Areas of Expertise:Process Management & Optimization: Skilled in streamlining processes and improving efficiencies to reduce costs and enhance operational effectiveness.People Management & Development: Experienced in nurturing high-performing teams, fostering a culture of growth and collaboration.Risk Management & Problem Solving: Proactive in identifying potential risks and implementing solutions to mitigate issues, ensuring seamless operations.Stakeholder Collaboration & Communication: Adept at building strong relationships across departments to drive initiatives that align with organizational goals.I'm certified in General Management from IIM Calcutta, which has provided me with a holistic perspective on business management and strategic decision-making. Currently, I am seeking opportunities in roles like Senior Manager, Operations Lead, or Customer Experience Head, where I can leverage my expertise to drive impactful changes.Let’s connect if you’re looking for a dedicated leader who brings a balance of analytical thinking and people-focused management to the table. I look forward to contributing to an innovative organization focused on excellence in customer experience and operational efficiency.