Key Responsibilities:1. Strategic Vision and Leadership: Developed comprehensive training strategies that align with organizational objectives, driving innovation and educational excellence.2. Curriculum Design and Development: Led cross-functional teams in creating engaging and pedagogically sound educational content, collaborating with subject matter experts and instructional designers.3. User-Centric Product Management: Enhanced user experience by incorporating feedback and learning analytics into product design, significantly improving learner engagement and satisfaction.4. Market Analysis and Adaptation: Conducted detailed market and competitor analyses to identify trends and opportunities, adapting products to meet changing market demands and learner needs.5. Collaborative Project Execution: Facilitated seamless collaboration across marketing, sales, and technical teams to ensure successful launches and ongoing support.6. Lifecycle Management: Managed the entire learning lifecycle from conception through launch, and ongoing enhancements, achieving key performance indicators and business goals.7. Data-Driven Decision Making: Utilized analytics to track product performance and impact, making data-informed decisions to optimize educational outcomes and market position.8. Training ROI, Forecasting, Budget and Expenses

1. Full product lifecycle management including ideation, new development, in and end-of-life management2. Creating strategic product visions and roadmaps driven by experience to research and engagement our learners. 3. Leading a product design and development working with internal and external project teams to deliver functional and repeatable new products4. Building, growing and utilizing relationships with internal teams, partners and vendors to support product lifecycle management 5. Contributing to our go-to-market proposition strategy.6. Supporting the sales communities in winning new and retaining existing business through product training, customer meetings and general opportunity contribution7. Doing continual competitive analysis through the monitoring of product performance metrics coupled with industry innovations, trends and competition researchOverall driving the product and business-planning process across cross-functional teams of the company

Managing curriculum development and administrationDirecting all facets of staff leadership and development – including curriculum design, material development, e-learning and software implementation, and post-training analysis/review – to measurably improve and expand staff skillsets and achieve corporate objectivesExcelling as the e-learning and Training for the past 12 years, integrating critical training experiences into people-planning processes to support development planning for 1500+ employees across all levelsPlanning and executing a high-level management training program for high-performing personnel to advanced skill developmentPerforming continual process improvement by keenly evaluating training results using KPIsEstablishing solid and trusting partnerships through exceptional relationship-building skills; utilizing solid Communication and interpersonal abilities to secure employee, client, and management trustAdministering a learning and development budget and supervising a team of L&D specialists and analysts

I was working as a Director Learning and Development Operation setting direction and driving growth year over year. Helping to set up the organization, processes, people and technology enablers. Handled cross function training for 2 sites in Chennai and Noida. Training online and onsite training for sales and marketing. Certifying all project managers as per company defined process. Transition process and finding gaps and filling it with training need analysis and lean six sigma methodology.Core Job:• Managing learning and development cost center and making L&D as revenue center in outsourcing manpower.• Acted as hands-on-instructional designer and managing editor and web producers • Curating content and video and making eLearning courses. • Strong analytical and process skills with Resource planning and allocation. • Influencing skills - ability to motivate individuals and demonstrate organizational influence• Results-orientation and Execution-focused, with strong attention to detail• Strong Time Management and Priorities Management Skills• Prepare to execute training by opening a training course, notifying training courses, selecting lecturers, preparing materials, managing classrooms and manage training performances.• Core Focus on Customer (Internal and external customer as a client)• Planning/scheduling of fresher training and deployment in the project, post completion of program• Monitoring and reviewing training effectiveness through discussions with Clients/ Training Heads & other effective training tools/ trackers/ techniques• Facilitating curriculum planning, designing, course/ content development & performance simulation for customized business-specific training

Training Needs Analysis (TNA) and Training Needs Identification (TNI): I have conducted training needs assessments to identify skill gaps and training needs across the organization. Also collaborated with various stakeholders, such as HR, department heads, and managers, to identify training priorities and develop training plans.Training Plan: I have developed training programs, curricula, and materials to support the identified training needs. I have worked closely with subject matter experts to ensure that training content was accurate, relevant, and engaging. Developed a training plan to ensure that training was delivered effectively and efficiently.Budget and P&L: I was responsible for managing the training budget and ensuring that training programs were delivered within the allocated budget. I was also monitored and analyzed the P&L for the training department to ensure that training programs were generating a positive return on investment.Vendor Relation: I have managed relationships with external vendors to ensure that they were delivering high-quality training programs and materials. I have also negotiated contracts with vendors to ensure that training programs were cost-effective and aligned with the organization's goals and objectives.

Adhering to the process metrics and specifications related to Average Handle Time, Hold Time, After Call Work etc. Providing FTR to the end user like Dell software and hardware Troubleshooting, dispatch, driver/software installation, speed, link down etc.Training Development: Developing training materials and content for technical courses, leveraging industry-standard training methodologies and technologies. I was responsible for designing, developing and delivering training programs and curricula for internal teams, customers, and partners, on products and services offered by Dell.Technical Expertise: Demonstrating a strong technical knowledge of Dell's products and services, as well as broader industry trends and emerging technologies. I was responsible for staying up-to-date with the latest technical advancements and ensuring that training content reflects these developments.Delivery: Delivering technical training courses to Dell employees, customers, and partners, either in-person, virtually or via e-learning platforms. I was responsible for ensuring that training sessions are engaging, effective, and well-structured, with appropriate assessments and feedback loops.Support and Collaboration: Collaborating with other teams within Dell, such as Sales and Engineering, to identify training needs and develop appropriate training solutions. I was also responsible for providing ongoing support to learners, answering questions and providing guidance as needed.Learning Management System: Using Dell's Learning Management System to track and manage training activities, ensuring that learners are able to access the appropriate training materials and courses.Continuous Improvement: Contributing to the continuous improvement of Dell's training programs by providing feedback and recommendations for enhancements, as well as actively seeking out opportunities to improve my own skills and knowledge

Troubleshooting: Investigating and diagnosing technical issues related to Windows desktop software and hardware. This can involve working with end-users to identify the root cause of the problem, analyzing logs and system data, and performing testing to confirm solutions.Incident Management: Responding to and managing support incidents, following established processes and procedures to ensure that all issues are addressed in a timely and effective manner.Escalation: Escalating complex or unresolved issues to L3 support or development teams as necessary, ensuring that incidents are properly documented and communicated.Documentation: Creating and maintaining accurate documentation of support procedures, solutions, and workarounds to facilitate knowledge sharing and ensure consistent support delivery.Support Requests: Responding to support requests through various channels, such as phone, email, chat, or ticketing systems, ensuring that all inquiries are addressed promptly and professionally.Technical Expertise: Staying up-to-date with the latest Windows desktop technologies and trends, and maintaining a strong understanding of key concepts such as Active Directory, Group Policy, and PowerShell.Customer Service: Providing excellent customer service and communication skills to end-users, ensuring that they feel heard, understood, and supported throughout the support process.