Google Cloud AI

- Founded Cyberjournal, a 28,000-user-strong and growing application that serves as a personal knowledge system and collaborative workspace.- Trained a proprietary large language model (LLM) to deliver helpful and friendly responses and integrated it with core features.- Successfully managed all aspects of product development, including customer support, documentation, sales, social media, and feature implementation.

- Successfully led and supervised teams of software engineers specializing in React Native and TypeScript.- Delivered and maintained large-scale applications serving millions of users on time and within budget.- Spearheaded the adoption of innovative technologies and methodologies, improving efficiency, scalability, and user engagement.- Demonstrated exceptional leadership and communication skills, effectively managing cross-functional teams and stakeholders.

- Spearheaded IT and software development projects, significantly increasing organizational productivity and service accessibility.- Conceptualized, developed, and maintained the organization's intranet platform, providing employees access to essential resources and fostering community.- Created bespoke applications to automate administrative tasks and case management, reducing manual labor by 64% and improving efficiency.- Successfully transitioned telephony and file storage services to the cloud, ensuring high availability, security, and smooth change management.- Managed a comprehensive IT infrastructure, including 180 PCs, 150 phones, and 6 printers across 4 offices.- Provided training and presentations to staff on technology infrastructure, empowering them to utilize resources effectively.- Developed and maintained the organization's website and online technical infrastructure, ensuring accessibility and performance.- Supervised and mentored volunteers, fostering a collaborative and productive IT environment.

- Led logistical operations across four offices during rapid growth and transition, ensuring seamless workflow and employee productivity.- Spearheaded implementing a comprehensive IT infrastructure upgrade program, resulting in enhanced security, improved performance, and cost savings.- Developed and implemented a centralized support request ticketing system, streamlining issue resolution and reducing response times by 250%.- Successfully spearheaded renovations and beautification projects in shared workspaces, improving employee morale and creating a more collaborative environment.

- Provided expert legal advocacy and guidance to immigrant youth, particularly those experiencing poverty and involvement with the criminal justice system.- Successfully filed a wide range of immigration petitions, including SIJS, Asylum, U Visa, T Visa, and other special visas, securing legal protections for survivors of trafficking and crime.- Spearheaded development and implementation of a robust case management database, streamlining client intake, screening, and service delivery processes.- Actively participated in community outreach, education, and development initiatives, promoting awareness of immigration rights and legal resources.- Conducted comprehensive screenings for immigration relief and legal assistance, connecting youth with appropriate resources and support.

- Developed innovative technology solutions to enhance client screening, streamline legal staff workflow, and improve service access.- Effectively screened inquiries and directed callers and visitors to the appropriate NWIRP units and offices, ensuring seamless client navigation.- Demonstrated exceptional multitasking and time management skills, consistently meeting deadlines and handling a high volume of incoming calls under pressure.