• Inventory Planning & Management: Lead all inventory planning and management efforts in the country; design and develop appropriate processes and procedures to optimize inventory levels and controls across the network of warehouses and stockist points. Build a network of regional warehouses and stockist points from scratch.• Inbound Logistics: Manage all receipts of finished goods into the various Kenya stock points and distribution warehouses nationwide, ensuring delivery to the last mile.• Outbound Logistics: Ensure seamless transfer of stock from the central warehouse to the network of regional warehouses and stockist points in all DRC-SOUTH Lubumbashi, Likasi, kolwezi and Kasumbalesa. • Carbon Registration: Assist in the design and development of strategies to ensure 100% end-user data/registration in both B2B and B2C distribution settings. Ensure all carbon data requirements are adhered to at the warehouses and stockist points.• Aftersales:In collaboration with the Management team, design and develop the Aftersales strategy. Build and manage the call center and network of repair stations from scratch.• Team Management: Build and manage a team of warehouse officers and support staff.• Collaboration: organize and go between Sales, Finance, Admin, and other support functions.• Forecasting: Own all shipment forecasts and liaise regularly with the Production and Operations teams at HQ.• Reporting: Produce analytical reports for the Management team on the performance of operations.

• Inventory Planning & Management spaces between buyers and sellers.• Manage all clearing and importation of finished goods from China, Dubai, South Africa to DRC Filing of documents Administrative (mail, archiving,• Ensure transfer of stock from the central warehouse to the network of regional ware house)distribution points• Assist in the design and development of strategies to ensure 100% end-user data/registration in both B2B and B2C distribution settings Ensure communication with clients, implementation of the• Recruit, train 300 Sales Agents & 200 distributorscommercial strategy as well as management of social• Monitoring of trade Regulations networks and platforms.ACHIEVEMENTS: Collaborated with suppliers and global external supply team to increase inventory velocity by 20% across Lubumbashi, Kolwezi & Likasi .

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• Build and maintain smooth relations with the customers, to obtain their loyalty, and takes note of any potential customers they may recommend.• Prepare and manage the annual operating budget of the after-sales department.• Devise and implement a marketing plan to solicit new clientele and maximize retention of existing customers• Ensure that all documents required by the manufacturer, or the general manager are available and properly completed.• Initiate all work orders before they are submitted to the warranty department.• Design and develop the Aftersales strategy. • Build and manage the call centre • Oversee the network repair stations• Produce analytical reports for the Management team on the performance of operationsACHIEVEMENTS: Increased the Customer base by 20% and reduced the complaints through effective relationship management.

• Coordinate with sales and marketing executives to develop field initiatives and strategies • Hire , onboarde , and traine field Sales representatives• Assess and evaluate team and individual performance• Measure, analyze, and communicate progress toward strategic goals• Collaboration between Finance, Admin, and other support functions• Own all shipment forecasts • Liaise regularly with Production and Operations teams at HQ.ACHIEVEMENTS: Improve operations process through effective training & recruitment of 250 Field Sales Representatives & distributors. Increase sales revenue by 15% within a year, Reduce operations costs through setting up a new incentives model