Senior Operations Officer
Current• Primary Responsibilities o Responsible for smooth running of the day-to-day office operations of the branch which includes all banking transactions including Clearing, Remittances, Online Transfers, Lockers etc.o Account opening and closure.o To maintain close relationship with customers, handle and resolve customer queries and compromise for a "win-win” situation and service fulfillment.• Secondary Responsibilitieso Establish and maintain supplier relations and accountso Manage utility bills and collection of accountso Maintain security personal files and recordso Overall day to day office management, organize and maintain office area and equipment.o Maintain existing financial systems including petty cash, expenses, mileage claims;income& expenditure records.Achievements:1. Played a key figure in enhancing Service Quality Rating of the branch from 52% to 85%.2. Played a pivotal role in increasing Account Opening Accuracy from 35% to 95%.3. Played a vital role in increasing annual internal audit rating of the branch, resulting in best ever FAIR rating in previous six years.4. Smooth and Successful completion of HAJJ operation at branch level.
