Becoming an I.T. Professional was a dream come true for me because I fell in love with computers in the seventh grade. Information Technology provides me with the opportunity to actively engage in core personal skills that are important to me: customer service, productivity, research, analytical skills, problem resolution and streamlining processes. Although I have worked as a Software Trainer, on the Help Desk and in Software Deployment my favorite area of I.T. is Desktop Support. The process of resolving hardware and software issues can be challenging and complicated but the end result in a resolution can be gratifying. Likewise, Desktop Support gave me the ability to build computers from scratch starting with researching all components to assembling a finished working product. It is the "hands-on" nature of this position that I enjoy the most. Currently I seek a position that will enable me to use various parts of my skill set while building on what I learning while earning a IT Service Desk Technician Certificate. The classes in this four course accelerated program are designed to prepare for the following certification: CompTIA A+, CompTIA Network+, HDI Support Center Analyst, HDI Desktop Support Technician and ITL Foundation. The perfect position will enable me to cross train with other areas such as Networking, Security, Server Administration.