RESPONSIBILITIES - Leading and inspiring a medium sized team of direct and indirect reports- Motivating and building talent within the team and beyond- Building a broader sense of unity across the delivery teams to pivot to a more customer centric ethos- Contributing and reviewing commercial and financial constructs for customer proposals- Leading opportunities from internal governance and approval to customer presentations and execution- Stewardship of annual revenue and margin for the retail Industry- Setting team objectives to align to business strategy and personal outcomesKEY ACHIEVEMENTS- Building a successful team and enabling members to develop their skills and progress their careers- Retaining contracts with all major customers- 10% growth across Product and Services within the Industry from previous Financial Year

Managing relationships and services for a portfolio of retail customers RESPONSIBILITIES - Leading and inspiring a small team of direct reports- Identifying and retaining talent within the team- Increasing alignment across the business units- Growing revenue and improving margin- Contributing and reviewing commercial and financial constructs for customer proposals- Establishing myself as a Subject Matter Expert in Retail and Field Services- Owning a portfolio of retail customers and aligning the team correctly- Financial analysis and margin improvement activitiesKEY ACHIEVEMENTS- Transforming an account that had poor relationships, poor profitability, and poor SLA performance to being named supplier of the year, exceeding the SLA, and resolving aspects of the service to enable positive margin inside of an 18-month window- Renewing a customer contract for 5 years with TCV of over $50M- Re-shaping an existing team of Service Managers to increase motivation, morale, and output

Managing relationships and services for a portfolio of customers located in Fujitsu Data Centre facilities across OceaniaManaging relationships and services for a portfolio of customers located on the Fujitsu Cloud PlatformRESPONSIBILITIES  Managing a small team of direct and indirect reports to focus on customers Repositioning Fujitsu with key customers to repair relationships and extend existing contracts Winning new business Building, managing, and growing a portfolio of 20+ Cloud Customers Developing the initial support model to wrap around the new service Develop business cases to help grow and evolve the business capability Handling customer escalation at all levels in the business Evolving the operating model to pivot towards a more customer centric ethos Developing specific dashboards and reportsKEY ACHIEVEMENTS Managing and growing a new cloud portfolio to over $30M p.a. Repairing a key customer relationship and extending a contract worth more than $40M TCV

SDM QantasRESPONSIBILITIES  Managing members of the team and setting specific assignments and goals Assisting all members of the team with advice and guidance to navigate several key challenges Establish new relationships by earning trust and respect internally and externally Assist in collating and establishing service processes for relevant delivery teams during transition Developing specific dashboards and additional improvements to reports Handling customer escalation at all levels in the businessKEY ACHIEVEMENTS Successful transition of one of the largest customers into Fujitsu Developing successful business cases that prevented payment of over $250K of service credits Developing the first ever segment based reporting which became the new baseline

SDM DoJ & 7-11RESPONSIBILITIES  Ensuring that Fujitsu support teams and vendors deliver impeccable services to all customers Weekly Service Improvement Meetings with Senior Contracts Manager Full control of customer P&L Handling customer escalation at all levels in the business Consistently looking for Service Improvements and revenue opportunities  Engaging with other areas of Fujitsu to pursue identified opportunities Regular service reviews with contract management team Working with project management teams to enable smooth support into the production environment.KEY ACHIEVEMENTS Reducing Costs by over 10% to enable contract extension Improved processes for transitioning new services into productions by decreasing duration of up to 8%

SDM for M&S / SDM for NHSRESPONSIBILITIES  Ensuring that Fujitsu Services and our service partners deliver impeccable service to the customers Presenting weekly updates to senior management team [CEO, CIO, Directors, Head of IT, Lead Clinicians] Producing management information [SLA, Availability, Capacity statistics] Handling customer escalation at all levels within the business Consistently looking for Service Improvements and Revenue opportunities Project managing significant changes to the services provided to the customer with minimal impact. Managing the relationships of over 20 external service partners Managing the P&L with Forecasting and variance analysis for service partners Managing a preventative maintenance programme for peak trading periodsKEY ACHIEVEMENTS Managing the smooth transition of the new Patient Administration System and establishing support Managing the P&L for over 20 sub-contractors and consistently delivering margin targets