Jason Walker Email & Phone Number

Kitchener, ON, CA

Waterloo, Ontario, Canada

Responsible for designing and managing the operational support and project delivery for productivity and collaboration systems at Equitable, focusing on Microsoft 365 applications and services (including SharePoint and Teams administration), meeting room video conferencing technologies, and generative AI integrations for content creation and digital.

Waterloo, Ontario, Canada

Responsible for designing and managing the operational support and project delivery for personal productivity systems at Equitable, focusing on Office 365 application and SharePoint administration, telephony systems, and end user print services. Developing proactive process and technology solutions to address critical business requirements while also.

Waterloo, Ontario

Responsible for the overall delivery of IT end-user support and leading daily operations within the IT Service Desk. Primary technical and process escalation contact for the company. Managed team workload and resource prioritization, shift and oncall scheduling, and focused on continuous support improvement through technology and process enhancements.

Waterloo, Ontario

Managed the IT End User Services team which provided technical support for Equitable Life's employees and advisors. Supported all IT hardware, software, and corporate mobile devices. Acted as a technical and process escalation resource, supporting the team through workflow management, project involvement, and process design and execution. Key.

Waterloo, Ontario

• Responsible for the day-to-day operations within the IT Service Desk environment, including technical escalation, workflow management, and process design and execution. Accountable for the monitoring and alerting of.
• Designed and implemented enterprise-wide IT Service Management Dashboard Metrics reporting, utilizing a VDI (virtual desktop infrastructure) pilot model for overhead… Show more Responsible for the day-to-day operations.
• Designed and implemented enterprise-wide IT Service Management Dashboard Metrics reporting, utilizing a VDI (virtual desktop infrastructure) pilot model for overhead displays
• Developed an After Hours Support oncall engagement process in order to provide additional support coverage for major business impacting incidents that occur outside of standard business hours
• Designed and coordinated core system and end user environment testing as a key stakeholder of a major two-site data centre upgrade and migration project
• Implemented and deployed an enterprise Skype for Business strategy, and later responsible for the transition to Microsoft Teams as a replacement. Configured technical transition and provided company-wide training.

Brantford / Toronto, Ontario

• Managed the Canadian TEAM division of adidas Customer Service, which was responsible for coordinating and managing orders relating to sport federations, clubs, and associations while working closely with Sales Reps and.
• Implemented defined channel divisions to prioritize and increase customer service… Show more Managed the Canadian TEAM division of adidas Customer Service, which was responsible for coordinating and managing orders.
• Implemented defined channel divisions to prioritize and increase customer service efficiency
• Key user in SAP AFS deployment and migration for order management and distribution life cycle. Responsible for primary system testing, process implementation, and user training. Show less

Kitchener, Ontario

• Managed the teams responsible for providing support to Desire2Learn's product and service customers worldwide, while coordinating internal team direction, knowledge, and resources.Highlighted Accomplishments:
• Implemented process documentation controls and review strategies to ensure the validity of technical support reference material

Waterloo, Ontario

• Managed day-to-day operations of the teams responsible for coordinating internal user, system, and service support for RIM's employees across the globe.Highlighted Accomplishments:
• Implemented numerous policies and procedures in order to align support from a regional to a global model, while greatly improving overall service levels to defined expectations for phone, email, and in-person support
• Created documentation control and review procedures to empower staff in technical… Show more Managed day-to-day operations of the teams responsible for coordinating internal user, system, and service support for RIM's.
• Created documentation control and review procedures to empower staff in technical writing and documentation management skills, while ensuring that all reference material remained current and relevant
• Developed, deployed, and maintained a global support knowledge base via an intranet web platform
• Designed and implemented performance metric reporting and quality assurance review procedures to leverage high performers to assist in team training while identifying trends and support issues for improvement Show less

Waterloo, Ontario

Provided technical coaching and process guidance to RIM's enterprise support teams with an emphasis on building soft-skills, customer service, and corporate compliance and branding.

Waterloo, Ontario

Provided support to RIM's enterprise level customers for BlackBerry corporate products and business solutions within the Microsoft Exchange environment.

revolutionnetworks.ca

Provided web hosting, database, and mail services to a range of clients. Focused on easy to manage self-administration tools while maintaining maximum server availability.

London, Ontario

Built, sold, and supported custom OEM computer equipment. Provided senior onsite technical solutions and network administration for corporate clients.