Jay M Smith Email & Phone Number

Victoria, British Columbia, Canada

Supporting and advising, architects, construction and development on Aragon's first hotel renovation. This heritage hotel is a Victoria icon. Has been an operating hotel for over 60 years. Famous for weddings and events. This 1906 McClure Mansion is getting a 12 million renovation. New restaurant , spa , lounge and 110 seat events center. This will included and additional 14 rooms and further enhanced gardens.Aragon has been developing homes for the past 30 years. Locations in Vancouver, Los Angeles, Toronto and Victoria.www.rosemeadhouse.ca

George Town , Grand Cayman

The New Margaritaville Resort in Grand Cayman. Opening 2017. Was part of the first management team for HHG in the Caribbean. Hired to consult on Margaritaville and the new Locale hotel on 7 mile beach opening in 2017 I was recruited to help with the project set up , staffing and support. Worked with the architects, designers and directors. Working closely with the construction managers on mechanical requirements. While also working with the resorts directors for all OS&E and FF&E keeping a close eye on budget.Hired to support another new hotel brand slated to open early 2017. The LOcale Hotel, the new brand for HHG Hotel Group. Support builders and designers. Staffing and amenities.

Grand Cayman, Cayman Island

Recruited as Operations Manager for The Reef Resort, where I oversee day-to-day operations and drive excellence in guest services. to work with the management team on the "PIP" Property improvement Project. Reef resort transition to the Wyndham brand. This was a two year project. Worked to improve processes and procedures. Increased guest satisfaction , Supported work on a new lobby, room upgrades, staff training and recruiting.

Vancouver, Canada Area

Working closely with property owners and managers. Improving their immediate appearance , and operations. Increasing staff moral by creating departmental systems with a hands on approach. Create standard operating procedures , and staff manuals. Create a plan to follow for company success far into the future.

Collingwood Ontario

I was contracted for 3 months to work with theCranberry Golf Resort to increase positive reviews on line on in the community. ( extended to 5 months)Consulted with the owner and executive team on ways to improve, guests experiences. Worked with the department leaders on communications and staff training.Coming up with proactive solutions that improved quality and productivity. Increased staff moral with open communication. Allowing them the opportunity become part of the solution.Worked with the controller on purchasing and fiscal planning.Departments focus:Front Desk Housekeeping Maintenance 5 month contract.Created weekly action plans with each department head to follow. Completed a 40 page review of future plans and projects. Staff retention , team building, and service levels.Contract completed March 9th 2013

British Columbia, Canada

Worked to support the managers of the properties. Was fiscally responsible for budgeting and staff levels. Travel extensively. Worked at properties when needed to improve the overall experience for Guests, staff and management.

Victoria, Vancouver ,Sun Peaks, Ucluelet, Parksville BCAchievements:*Responsible for guest experience at six properties ranging in size from 17 to 215 rooms and location from urban downtown Vancouver to mountain and coastal settings.*Recruiting, selecting and training each property leader. Closely working with each Leader on each hotel's policy and staffing requirements requiring 50-100% travel.*Building a culture of engagement, excitement, “can-do” at each hotel with limited resources. *Established monthly Skype team meetings to foster open dialogue, brainstorm ideas, motivate with a belief that technology should be embraced to improve effectiveness.*Accountable to ownership for the opening of three new properties

Victoria , Parksville, Vancouver, Ucluelet, And Sun Peaks Bc

Worked at 6 properties around the province of BC Canada.Support and supervised leaders of Club Properties.Worked to Implement change when necessary.Studied reviews from RCI / trip advisor. Extensive travel.Purchasing and capital improvements Communicating to the COO on staffing levels and all resort operationsRebuild some departments to make them more efficient and productive.Employee and leadership training

Selected by company ownership to be the first leader of new $80 million dollar hotel and spa. Led daily operation meetings, supported sales team, and handled challenges.*Worked with HR to hire the hotel operational team in a condensed period of time.

Victoria Bc

Worked closely with the construction company on the final stages of $80 million hotel project built to LEED Platinum standards.*Managed a team of 22 labourers to accelerate completion of the project.*Arranged estimates for special projects, theatre, spa, pool, fitness centre, private penthouse lounge, commercial window washing. *Re-Designed commercial laundry room to be more user-friendly. *Representative to the new commercial tenants and owners of units.*controlled receiving of all soft goods.*Organized teams to furnish and install all hardware. 6-7 units per day.

Victoria , Bc

Worked with seven staff at a 17 room Luxury Bed and Breakfast.*Received top service ratings within the company and placed in the top 40 of 4800 ranked resorts worldwide on an annual basis.*Created a warm and welcoming atmosphere that resulted in constant repeat business with guests returning year after year. *Hands-on Leadership: Cooking for 32 guests, cleaning 17 rooms, providing concierge -level service, maintenance, gardening, and decorating.*Co-ordinating sales tours with all incoming guests.

Victoria Bc

Assisted guests with advice on what to so. It was a multifaceted job allowing me to use my skills on a daily basis. Carried bags, supported tour groups. Supported team members in all departments.

Porter, desk supervisor,reservations, maintenance, desk clerk, even helped serve breakfast.

Marketing And Advertising

Left to travel around Europe and North Africa

Marketing/Marketing Management, General