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A technology leader with 25 years experience including oversight of implementing security standards, improving processes, leading systems installation and driving transformational change in complex high pressure environments.Specialties:- Infrastructure Management- Public and Private Cloud- People Leadership and Development- Operations Management - Account and Vendor Management- Service Transition and TransformationTech Stack:- AWS - VMware Design, Install and Management- Enterprise Storage Administration (HP, EMC, DELL)- Server Infrastructure (HP Blade, IBM, Dell)- Windows Server and System Services (AD, DNS, DHCP, IIS, SMTP)- Microsoft Exchange and Office 365 Mail Services
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Group Chief Technology OfficerPulsar Group Jan 2024 - PresentLondon, London, Gb -
Global Director Of Infrastructure And OperationsIsentia Aug 2022 - Jan 2024Sydney, Nsw, AuAs a result of Isentia being acquired by Access Intelligence I was offered a global position covering the existing Isentia scope with the addition of Pulsar, Vuelio and ResponseSource brands. -
Director Of Infrastructure And OperationsIsentia Mar 2019 - Aug 2022Sydney, Nsw, Au- Responsibility for the leadership of the Service Desk, Infrastructure, Networking, Database Administration and Devops teams.- Work closely with other business leaders to plan, develop and execute technical strategies aligned to company vision.- Management of the Cyber Security Improvement program- Management of technology CapEX and OpEX- Unify global technology standards and support processes- Lead transformational change within the tech landscape- Vendor management and negotiation
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It Operations ManagerIsentia Oct 2016 - Mar 2019Sydney, Nsw, Au- Built a 24x7 global support team, define escalation paths and implement supporting automated tools- Scheduled employees for shifts taking into account key support periods and employee strengths- Developed and maintain relationships with external vendors and suppliers- Negotiated contracts with vendors to obtain best pricing and terms- Increase focus on customer support and client satisfaction- Management of the application production support workflow- Ensure the efficient operation and maintenance of hardware- Focus on continual improvement and operation efficiencies- Provide regular and ad-hoc reporting of systems- Lead project planning efforts, workloads and manage resource utilization across project deliverables- Lead the global support team located across 8 countries servicing 1300 users
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Hosting Solutions ManagerIsentia Jan 2016 - Oct 2016Sydney, Nsw, AuAs per Aus/NZ Infrastructure Manager with an added focus on the design, implementation and ongoing maintenance of the Isentia cloud environment.
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Aus/Nz Infrastructure ManagerIsentia Sep 2013 - Jan 2016Sydney, Nsw, Au- Responsible for infrastructure technology strategy, solution design, infrastructure project delivery, - Led technical upgrade projects by working and coordinating with Networking, Infrastructure, Software, and Database engineers- Management of Data Centres located in Singapore, Sydney, Beijing and Kuala Lumpur- Responsible for the design, installation, and ongoing maintenance of Isentia infrastructure. This covers, server, switch, firewall, enterprise storage, hypervisor and OS.- Responded to and remedied critical escalated incidents and carry our post incident review process
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System And Infrastructure SupervisorIsentia Jul 2007 - Sep 2013Sydney, Nsw, AuDuties and Responsibilities:- System Administrator Team Lead- Infrastructure System Architect - Up skill, train and mentor- Promote customer oriented service- Team administrative tasks (Recruitment, KPI's, Performance Monitoring)- Change Reviewer / Advisor
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System AdministratorGeyer May 2002 - Jun 2007Surry Hills, Nsw, AuDuties and Responsibilities:- System Administrator- Backup Duties- Antivirus managemnet- General System Maintenance- Desktop Support -
Desktop SupportSeven Network Limited Mar 2002 - Dec 2002Sydney, New South Wales, AuDuties and Responsibilities:- Desktop Support- Backup Support- Antivirus Management and Support- SOE Rollout -
Technical Support SpecialistOne.Net Jan 2000 - Jun 2001Duties and Responsibilities:Helpdesk (call centre / live chat / email) - Connections- Dropouts- Poor PerformanceISDN Business connection support
Josh Lewis Skills
Frequently Asked Questions about Josh Lewis
What company does Josh Lewis work for?
Josh Lewis works for Pulsar Group
What is Josh Lewis's role at the current company?
Josh Lewis's current role is Group Chief Technology Officer.
What is Josh Lewis's email address?
Josh Lewis's email address is mr****@****.com.au
What is Josh Lewis's direct phone number?
Josh Lewis's direct phone number is +614020*****
What skills is Josh Lewis known for?
Josh Lewis has skills like Vmware, Virtualization, System Administration, Windows Server, Servers, Microsoft Exchange, Team Leadership, Infrastructure, Dns, Technical Support, Security, Management.
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