* Successfully launched a new publishing business in December 2018* Responsible for selecting, producing, marketing, and distribution of various manuscripts including short stories, novels, and children's books* Developed and implemented strategic marketing and sales plans to increase sales and meet business goals* Coordinated deliverables and publication schedule with domestic and international teams, ensuring timely and accurate releases.* Built, maintained, and cleansed navigation structure and site content, ensuring a consistent and intuitive experience for end users.* Created and maintained landing pages using HTML editors, providing better look and feel of web presence

* Maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems* Support management efforts to ensure compliance with all corporate program expectations and applicable federal and state laws* Conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions* Responsible for recommending appropriate risk mitigation measures to management, including ergonomics

* Provide onsite and remote incident / technical assistance and support for corporate end users * Provide onsite and remote request assistance and support including remote software installations, onsite systems deployment, and problem identification/resolution.* Active participant in continuous improvement, including Windows 10 Upgrade/Migration* Tier II systems support

* Provide onsite and remote technical assistance and support for 6000+ end users * Collaborate on ideas with co-workers to provide the best solutions for customers * Deploy desktops and laptops to customers ensuring complete satisfaction

*Administered and directed all aspects of firm's planning/development strategies; drove forward new business. development through in-depth analysis of clients' needs and requirements to promote growth and enhance revenue*Assumed full responsibility for the strategic planning, development, operations, sales and marketing, customer service, human resources, administration, and P&L performance*Administered all sales and marketing strategies; solely responsible for successfully growing business through effective marketing and public relations techniques to revise and upgrade image

*Electronic Data Integration specialist*Provide network support and related services in a help desk setting*Performed Tier 1-3 troubleshooting and resolution of desktop, server, and application issues

*Assisted with recruitment and employment activities to include requirements gathering from senior staff, sourcing, application/résumé screening, interview scheduling, and reference checking*Provided wide range of administrative and clerical duties to the Child Care Licensing Department*Key accountabilities included administrative functions (activity reports, ad-hoc reports, expense reports, confidential correspondence, presentation development, and scheduling/calendar maintenance) combined with event planning and coordination (travel arrangements, conference-call scheduling, meeting planning, promotional events, and collateral-material preparations)

*Developed, planned, organized, and administered policies and procedures for organization to ensure administrative and operational objectives were met*Negotiated contracts and agreements with federal and state agencies and other organizations and prepared budget for funding and implementation of programs*Developed, directed, and coordinated testing, hiring, training, and evaluation of staff personnel

*Oversaw setup of servers and desktop workstations*Configured routers, firewalls, domain name services, e-mail, Web, and ftp services*Administered, fine-tuned, and improved key business systems including internet, intranets, and Ford Star

*Planned and developed training procedures utilizing knowledge of relative effectiveness of individual training, classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops*Formulated training policies and schedules, utilizing knowledge of identified training needs*Developed and organized training manuals, multimedia visual aids, and other educational materials

Member of Air Force Elite Guard. Provided security for sensitive resources up to and including Presidential duty. Utilized military training to ensure compliance with military justice and fire safety requirements, including tours of duty as Patrol Officer, Crime Prevention Non-Commissioned Officer (NCO), Federal Police Escort, Physical Security NCO, and Fire Safety NCO. Served as Squad Leader, Team Leader, and Training Specialist for subordinate personnel, at the rank of Corporal. Directed procedures for maintaining discipline and training personnel. Established and maintained daily logs of activities. Served as base accident investigator and classified documents courier.